PRASHANTH. V
Kolar,KA
Summary
I am a commercially driven, strategic thinking and decisive manager who possesses the leadership skills and experience to drive forward a team of people in line with my employers’ long-term objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Implementation Specialist
TATA MD PVT LTD
03.2021 - Current
- Updated operational methods and oversaw operations procedures for improved efficiency
- Led a team of 50+ employees, providing guidance and support to ensure successful project delivery
- Conducted RCA/RCF analysis and drove NPS/CSAT management
- (Root cause analysis and customer satisfaction)
- Developed and maintained project budgets, forecasting and tracking expenses to ensure projects were delivered on time and within budget
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Managed customer relationships through In-house CRM systems, making amendments to current
- CRM with the support of IT function to make it more efficient
- Developed and implemented process improvements to increase operational efficiency and reduce costs, resulting in a 20% improvement in productivity
- Successfully managed startup project including business process optimization, SOP, IT infrastructure, vendor selection, contract negotiations, SLAs, staffing, training and build-out
- Conducted regular performance reviews and provided coaching and feedback to team members, resulting in a 15% improvement in employee satisfaction
- Collect and analyze customer data to identify trends, preferences, and opportunities for improvement
- Worked with C-level suite to create vision and goals for project and represented customers to ensure quick product adoption
- Worked in matrix management environment with oversight of Delivery Manager, Sales Head
- Finance, Human Resources, Safety and Compliance
- Maintained relationships with material vendors to lower costs and diversify capabilities
- Facilitated communication between internal personnel, contractors, and vendors for project cohesion.
Implementation Specialist
TCS Via Bop Consultant PVT LTD
09.2018 - 02.2021
- Worked effectively as part of a wider team and with minimal supervision, consistently exceeding targets
- Conducted staff meetings before shifts to delegate tasks and communicate priorities
- Tracked employee productivity, performance and task completion to meet quality standards
- Planned and delegated work to meet project or production goals
- Conducted regular staff assessments to determine underachieving employees requiring further training or assistance
- Ensured operations stayed effective and efficient by coordinating [Timeframe] team building activities and training sessions
- Addressed and resolved employee matters during shift management, including work schedules, complaints, queries and conflicts.
Senior process executive
CenturyLink, Via Infosys BPO PVT LTD
06.2015 - 09.2017
- Attending client and customer calls from different countries
- Selection of vendor whichever is charging less
- Giving the discount for the wholesale market customer
- Building validating
- Clarifying the questions from the customer end as well as Clint end
- Giving the training to junior how process runs
- Giving cross training for the contractors
- Sending quotation for the customer
- Approval of the quotation
- Bulk uploading the file to IFO (intelligent front office)
- Had worked with the sales force for the quotation
- Bachelor of Business management:
- Finance and accounting.
Education
BBA - Finanace And Marketing
SDC Institute of Management Studies
Kolar03.2015
Skills
- Planning and Strategic Implementation
- Analytics and Reporting
- Commercially Driven
- Influencer and Decisive
- Business Negotiation Knowledge
- Customer Relationship Management
- People management
- Monitoring
Affiliations
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Certification
- Project Management Professional (PMP)® - PMI
- Project Communicare - British Council
- Sales training - Godrej.
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Implementation Specialist
TATA MD PVT LTD
03.2021 - Current
Implementation Specialist
TCS Via Bop Consultant PVT LTD
09.2018 - 02.2021
Senior process executive
CenturyLink, Via Infosys BPO PVT LTD
06.2015 - 09.2017
BBA - Finanace And Marketing
SDC Institute of Management Studies
Similar Profiles
PRASHANTH VPRASHANTH V
Implementation Specialist at TATA MD LTDImplementation Specialist at TATA MD LTD
SyedFazil Nazer AliSyedFazil Nazer Ali
Medical Claim Officer at MD india Health Insurance Pvt LtdMedical Claim Officer at MD india Health Insurance Pvt Ltd
Manmeet KoleyManmeet Koley
Team Manager at CGM Aria (Formally known as EMDs / MD Everywhere India PVT LTD)Team Manager at CGM Aria (Formally known as EMDs / MD Everywhere India PVT LTD)
Dilip NDilip N
Talent Acquisition Executive at Creative Synergy SolutionsTalent Acquisition Executive at Creative Synergy Solutions
Chalapathi Reddy Chalapathi Reddy null
Assistant Manager SCM at Wow Momo Food PrivateAssistant Manager SCM at Wow Momo Food Private