Rahul Kumar
Hyderabad
Summary
Experienced SQL Developer with 4+ years of successfully executing database projects. Proficient in writing optimized queries to deliver user-centric solutions, ensuring maximum customer satisfaction. Skilled in designing reports and conducting accurate data analysis using SQL and Sheet. Committed to continuous learning and growth within the Software Industry.
Overview
6
6
years of professional experience
Work History
Associate Functional Consultant
HighRadius Technologies
01.2024 - Current
- Working as Support Developer
- Analyzed FMCG accounts and tracked Salesforce inflows while addressing business challenges during client calls; delivered actionable data-driven insights that optimized account management processes, resulting in reduced response times by 35%
- Enhanced interdepartmental collaboration by developing comprehensive Standard Operating Procedures (SOPs), which contributed to an impressive increase of 25% in customer satisfaction as reported across key accounts
- Resolved a persistent issue, earning positive feedback from end-users for strong problem-solving, responsiveness, and improved system performance
- Mentored junior team members to enhance their skills and capabilities by training them with daily presentations
Software Engineer 1
HighRadius Technologies
01.2023 - 12.2023
- Analyzed and resolved technical issues in production environments, ensuring timely delivery of system fixes and enhancements
- Performed data cleanup to maintain data accuracy, integrity, and compliance with organizational standards
- Designed and managed approval workflows, optimizing processes for level-wise approval to improve operational efficiency by 30%
- Conducted root cause analysis of daily production tickets, identifying trends and implementing automation solutions to reduce manual workload
- Collaborated with cross-functional teams to ensure successful implementation of fixes and process improvements
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
Associate Software Engineer 2
HighRadius Technologies
01.2022 - 12.2022
- Troubleshot and resolved production performance issues by analyzing and providing optimized database queries to enhance system efficiency by 50%
- Managed client escalations by debugging complex issues, identifying root causes, and delivering effective workarounds or permanent fixes within SLA commitments with an average CSAT of 4.5 out of 5
- Ensured seamless system operations by proactively addressing critical production challenges, reducing downtime, and maintaining client satisfaction
Associate Software Engineer
HighRadius Technologies
09.2020 - 12.2021
- Analyzed large datasets and developed real-time business analytics reports, providing actionable insights that improved decision-making efficiency by 30%.
- Designed and maintained data aggregation processes to compare current data with historical trends, increasing reporting accuracy by 20%.
- Created advanced pivot tables using MySQL, reducing report generation time by 40% and enabling timely decision-making.
Trainee
HighRadius Technologies
04.2019 - 08.2020
- Created customized SQL queries to develop and optimize dashboards and reports, reducing data retrieval time by 25% and improving stakeholder reporting efficiency.
- Designed, enhanced, and debugged dashboards to meet customer requirements and improve performance
- Built dynamic reporting solutions using MySQL, Ext JS, and JavaScript
Education
B.Tech - Computer Science and Engineering
KIIT University
Bhubaneswar Odisha04.2020
HSC - Maths
Dalimss Rohania
Varanasi UP03.2015
SSC - SSC
Dalimss Rohania
Varanasi UP03.2013
Skills
- SQL
- JAVA
- C
- CPP
- Python
- Data Analytics
- Power BI
- Tableau
- Procedures
- Triggers
- Mysql
- Oracle
- Excel / Sheet
- Client Call Handling
- Requirement Gathering
- Escalation Handling
Projects
Fintech Application
AI enabled b2b cloud based application
- Developed a full-stack web-based product, encompassing front-end, back-end, and database integration.
- Designed and implemented data models to support scalable and efficient application workflows.
- Built and deployed machine learning models to deliver predictive insights and enhance product functionality.
Timeline
Associate Functional Consultant
HighRadius Technologies
01.2024 - Current
Software Engineer 1
HighRadius Technologies
01.2023 - 12.2023
Associate Software Engineer 2
HighRadius Technologies
01.2022 - 12.2022
Associate Software Engineer
HighRadius Technologies
09.2020 - 12.2021
Trainee
HighRadius Technologies
04.2019 - 08.2020
B.Tech - Computer Science and Engineering
KIIT University
HSC - Maths
Dalimss Rohania
SSC - SSC
Dalimss Rohania
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