Shift Lead
Handels Homemade Ice Cream
09.2024 - Current
- Completed store opening and closing procedures as well as side-work.
- Trained and mentored new employees to company standards.
- Maintained a clean and organized work environment.
- Effectively handled cash and money drawers.
- Handled customer complaints and issues and offered solutions to maintain customer satisfaction.
- Provided great customer service by addressing questions, resolving issues, and maintaining a welcoming atmosphere.
- Increased shift productivity by setting clear and consistent expectations every shift.
- Worked in group settings and individually.