Hard-working shift lead with plenty of experience in customer satisfaction, leadership, and problem solving skills. Good with money, quick thinking, and great under pressure and in high stress or fast moving environments.
Work History
Shift Lead
Handels Homemade Ice Cream
09.2024 - Current
Completed store opening and closing procedures as well as side-work.
Trained and mentored new employees to company standards.
Maintained a clean and organized work environment.
Effectively handled cash and money drawers.
Handled customer complaints and issues and offered solutions to maintain customer satisfaction.
Provided great customer service by addressing questions, resolving issues, and maintaining a welcoming atmosphere.
Increased shift productivity by setting clear and consistent expectations every shift.