Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
CustomerServiceRepresentative

Bhupinder Kumar Singh

Salesforce Administrator
Munich,Bayeren

Summary

Well-versed Salesforce Administrator with 4 years of experience supporting sales and business analysis through detailed administration of complex systems. Deliberate educator, leading thoughtful and systematic tutorials on best practices for software utilization. Thorough troubleshooter solving complex software errors with urgency.

Certified Salesforce admin with 4 years of experience helping teams solve problems with Salesforce and 7 years of experience in IT.

  • Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.
  • Performed QA testing after Critical Updates to transition customer data smoothly to retain performance and usability of Salesforce.
  • Trained sales reps on CPQ, creating efficiencies that made the sales process faster.
  • Integrated Marketo, Power BI, Docosign, Netsuite and other cloud-based tools to satistify business needs.
  • Assisted senior sales managers with building custom reports, orders, and invoices.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Salesforce Administrator

Cognizant Technology Solution Gmbh
munich, Bayeren
08.2018 - Current
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Developed team communications and information for meetings.
  • Conducted research, gathered information from multiple sources and presented results.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Implemented BI solution framework for end-to-end business intelligence projects.
  • Installed, upgraded, configured and tuned systems and all associated environments.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Designed and developed [Type] and analytical data structures.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.

QA Automation Engineer

cognizant technology solutions Pvt ltd
Hyderabad, Telangana
04.2015 - 07.2018
  • Researched and selected automation tools, prioritizing cost-effective solutions to shorten diagnostic workflows.
  • Applied Agile Delivery methods to simplify testing process decisions through iterative development.
  • Integrated test automation into layers of application stacks to improve [Type] product quality.
  • Identified appropriate situations for implementing test automation, accounting for situations where automated testing was counterproductive.
  • Completed both progressive and regressive testing scenarios through application of comprehensive testing frameworks encompassing both.
  • Implemented end-to-end automation for [Type] diagnostics, reducing test costs by [Number]%.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.

Education

B.tech - Electrical, Electronics And Communications Engineering

JNTUH
09.2010 - 05.2014

Skills

Systems administration

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Software

Certified Salesforce Administrator

Certified Salesforce App Builder

Certified Salesforce Service Cloud

Certification

Salesforce certified Administrator

Timeline

Salesforce Administrator

Cognizant Technology Solution Gmbh
08.2018 - Current

QA Automation Engineer

cognizant technology solutions Pvt ltd
04.2015 - 07.2018

B.tech - Electrical, Electronics And Communications Engineering

JNTUH
09.2010 - 05.2014

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