Deepak Kumar H S

· Deep drive analysis of triggered alerts using SIEM and other analysis tools.

· Depending upon organization requirement for monitoring risks, threats, vulnerabilities.

· Writing customized rules to capture and alert critical incidents, event validation and analysis.

· Acknowledging and closing false positives and raising tickets for validated incidents

· Assist IRT teams in incident information by providing supporting data and recommendations

· Follow up with incident response for remediation

· Monitoring and troubleshooting silent log sources

· Involved in Daily Reporting Activity.

· Responding to the Emails which we get from the teams.

· Participate in weekly SOC meetings to discuss about raised incidents

· Assist SOC lead in reporting

· Having a Knowledge on ISMS, ISO 27001, HIPPA , GDPR , PCI DSS

· Involved in creating phishing awareness campaign

· Threat hunting based on the hypothesis developed by SOC lead/manager

· Maintaining and improving playbooks and process

. Participate in evaluation of XDR solution

· Drafting shift handovers

• Guided organizational technology strategy and roadmaps.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Managed network and system performance, conducting troubleshooting, security patching and maintenance.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Created and terminated user's accounts from start to finish in business applications.
• Coordinated technical training and personal development classes for staff members.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Built, repaired and installed computer-related hardware based on deployment procedures.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Partnered with project team members to identify and quickly address problems.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Customized and repaired technology based on staff requests.

· Troubleshoot hardware, software and network operating system.

· Be familiar with all hardware and software.

· Installation, Assembling, Disassembling, Hardware Implementation

· Maintain log and/or list of required repairs and maintenance.

· Microsoft Operating System installation and other software installation (Server & Clients)

· System data recovery

· System hardware& networking

· Dot matrix printers, laser and inkjet printers, scanners, and other equipment’s

· Trouble shooting of end user support.

· Backup and restoring data.

· Configuring LAN. Networking troubleshooting

· Desktop related troubleshooting (Remote support)

· Local and network printer configurations.

· Desktop management & Remote support

· Configure & troubleshoot hardware Desktop & workstation.

· Load all required software.

· Monitor security of all technology.

· Configuring Microsoft-outlook

· Configure User profiles and configure network printers.

· Install & Update Antivirus

• Used remote diagnostic tools to identify sources of certain customer issues.
• Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
• Answered incoming support inquiries via chat, phone and email.
• Hardware system support for the customers with in SLA.
• Provided Onsite System, Network support for the remote customers.