RAJTHILAK S
Compliance
CHENNAI
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
3
3
Languages
Work History
ASSOCIATE MANAGER
Standard Chartered Bank Global Business service Pvt Ltd
Chennai
7 2022 - Current
- Managed and supervised retail Customer Due Diligence (CDD) process and staff within organization
- Ensured adherence to company policies by maintaining accurate and timely system policies and procedures
- Maintained records, tracked Management Information (MI), and provided reports to management
- Consistently met Turnaround Time (TAT) targets while maintaining quality of work to achieve customer satisfaction
- Collaborated and coordinated with Onshore team to address and resolve issues, prioritizing them appropriately
- Oversaw preparation of Root Cause Analysis (RCA) reports and provided them to quality team as Single Point of Contact (SPOC)
- Worked closely with team to identify and implement solutions for errors, mitigating potential operational losses
- Handled Management Information Systems (MIS) and dashboards, presenting them to management as needed
- Served as primary point of contact (POC) between Onshore and core team, facilitating frequent communication with stakeholders and business owners.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Enhanced team productivity by implementing efficient project management strategies.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Mentored and supported 17 compliance department employees to create strong workplace culture
Team Leader
Natwest Markets India Pvt. Ltd.
Chennai
04.2018 - 07.2022
- Played a crucial role as part of the Client Life Cycle Management (CLM) team, specializing in Customer Due Diligence (CDD) KYC for NatWest clients
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Held weekly team meetings to inform team members on company news and updates.
- Built strong relationships with customers through positive attitude and attentive response.
- Oversee various aspects of client relationships from initial onboarding to ongoing monitoring
- Conducted independent due diligence on new clients, ensuring efficient and effective onboarding with a focus on quality and timeliness
- Ensured strict adherence to Anti-Money Laundering (AML) and Know My Customer (KYC) policies
- Evaluated requests for exceptions and extensions to the bank's KYC policies from the front office
- Implemented risk control and compliance measures to mitigate risks associated with client onboarding and transactions
- Prioritized client satisfaction, promptly addressing queries and issues to provide exceptional service throughout the onboarding process
- Critical in safeguarding the bank's reputation and maintaining a strong client base through diligent CDD practices and compliance adherence.
- Streamlined KYC processes by implementing efficient case management strategies, leading to improved turnaround times.
Senior Analyst / Team leader
Wipro BPO
07.2016 - 01.2018
- Demonstrated extensive expertise in conducting periodic reviews, specifically within Wealth KYC protocols
- Displayed strong leadership capabilities as a team leader, overseeing and actively participating in the remediation process
- Ensured compliance with industry regulations by meticulously conducting enhanced due diligence for existing wealth clients.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
- Played a pivotal role in the successful completion of high-stakes projects by providing crucial analytical support and insights.
Analyst / Senior Analyst
Royal Bank of Scotland India Pvt. ltd.
05.2012 - 06.2016
- Played a pivotal role in safeguarding account openings through implementation and enforcement of rigorous identity and address verification processes, ensuring integrity and security
- Prevented fraud and mitigated money laundering risks by meticulously collecting and organizing ID and address verification documents for reference and auditing purposes
- Conducted comprehensive checks to meet Know Your Customer (KYC) and Know Your Business (KYB) requirements, certifying document authenticity according to company standards to enhance security and credibility
- Scrutinized directors and signatories associated with accounts, applying 'V markers' to signify compliance with verification process and legitimacy of individuals
- Authorized to implement and remove 'No operations' markers as necessary, indicating account restrictions or reinstating account functionality based on changing circumstances or compliance status
- Ensured timely submission of relevant documents to appropriate department for record-keeping, maintaining comprehensive and organized records vital for regulatory compliance and internal audits
- Played a key role in upholding stringent ID and address verification procedures, fortifying the institution's defenses against fraud and money laundering, while ensuring compliance and meticulous record-keeping.
Education
Bachelor of Commerce - B.com
D.G. Vaishnava College - Madras University
Chennai, India 05.2009 - 2012.05
Skills
Work Planning and Prioritization
Accomplishments
- Successfully led the migration of the KYC process to a new platform, demonstrating exceptional planning and coordination skills
- Overcame complex challenges to accomplish a seamless transition that significantly streamlined operations, resulting in improved compliance and enhanced customer onboarding experience
Socialmedia - Twitter
@Raj Thilak
Awards
- Best performer award
- GEM award
- Quarterly and Annually Performer award
Timeline
Team Leader
Natwest Markets India Pvt. Ltd.
04.2018 - 07.2022
Senior Analyst / Team leader
Wipro BPO
07.2016 - 01.2018
Analyst / Senior Analyst
Royal Bank of Scotland India Pvt. ltd.
05.2012 - 06.2016
Bachelor of Commerce - B.com
D.G. Vaishnava College - Madras University
05.2009 - 2012.05
ASSOCIATE MANAGER
Standard Chartered Bank Global Business service Pvt Ltd
7 2022 - Current
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