Baiakmenlang Wanniang
Shillong, Meghalaya
Summary
Dynamic and results-oriented Sales Professional with 2 years of experience. Proficient in customer relations, persuasive communication, and transforming potential leads into profitable opportunities. Skilled in crafting strategic approaches to drive growth and foster long-term client relationships.
Overview
3
3
years of professional experience
Work History
Lead Generator
Stafflex - My Debt Plan
Shillong
10.2024 - Current
- Identified and qualified potential customers through outbound and inbound calling.
- Maintained a database of leads for follow-up by sales team.
- Provided customer service support and addressed customer inquiries.
- Analyzed customer needs and recommended appropriate products and services.
- Collaborated with other departments to ensure successful execution of projects.
- Followed up on sales leads through outbound calling.
Sales Executive
Paul John Resorts and Hotels
Bangalore
06.2022 - 09.2024
- Achieved monthly sales target.
- Build and maintain strong relationships with existing and potential clients, ensuring a high level of customer satisfaction.
- Participated in regular sales meetings and training sessions to enhance product knowledge and sales techniques.
- Followed up on leads generated through marketing campaigns, increasing conversion rates.
- Conducted cold calls and made outbound calls to prospective clients, effectively communicating the value proposition and benefits of product.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Assisted in the development of tele-sales scripts and training new team members.
- Identified and qualified potential customers through outbound calling.
- Provided customer service support and addressed customer inquiries.
- Analyzed customer needs and recommended appropriate products and services.
- Maintained an accurate record of all sales activities in the CRM system.
- Collaborated with other departments to ensure successful execution of projects.
- Followed up on sales leads through outbound calling.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Collaborated with new customers to give details about company offerings.
Food and Beverage Associate
Novotel Hotel
Guwahati
10.2021 - 04.2024
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Processed cash and card payments, providing correct change for cash purposes.
- Promptly resolved customer complaints promptly, escalating larger operational concerns to management.
Education
BSc. in Hospitality and Hotel Administration
IHM
Shillong, ML2021
Higher Secondary Education (Arts/Humanities)
St. Margaret's Higher Secondary School
Shillong, ML2018
Secondary Education
St. Mary's Higher Secondary School
Shillong, ML2016
Skills
- Tele-sales and Cold callings
- Sales Strategies and Techniques
- Lead Generation and Qualification
- Excellent Communication Skills
- Team Collaboration
- Proficient in Outlook, MS Word, Excel and PowerPoint
- CRM proficiency
- Negotiation Skills
Languages
English
Proficient
C2
Khasi
Proficient
C2
Timeline
Lead Generator
Stafflex - My Debt Plan
10.2024 - Current
Sales Executive
Paul John Resorts and Hotels
06.2022 - 09.2024
Food and Beverage Associate
Novotel Hotel
10.2021 - 04.2024
BSc. in Hospitality and Hotel Administration
IHM
Higher Secondary Education (Arts/Humanities)
St. Margaret's Higher Secondary School
Secondary Education
St. Mary's Higher Secondary School