A S SATHISH KUMAR
Senior IT Infrastructure Professional
Chennai
Summary
As Deputy General Manager experienced in planning, directing and managing company work activities, functions and operations to fulfill organization contractual obligations, quality standards and performance objectives.
- IT Infrastructure, DataCenter Operations and IT Strategy Professional, with 19+ years of diversified experience with advanced operational and technical knowledge in the areas of IT Infrastructure Services, Operations, IT Support, Service Delivery, IT Cost Management, Service Assurance, Service Support, ITIL, Project Management, Process Optimization, Audit Management & People Management across different industry verticals
- Expertise in IT Project Management, IT Infrastructure Planning & execution domain and a proven decisive leader, strategic planner and problem-solver competent in navigating complex situations.
- Proficient in Handling Challengeable Projects, especially skilled at handling projects from Incubation unit, customer expectations, and rapidly evolving requirements.
- Dedicated, known for consistently giving 100% completion of projects before deadline with 100% success rate.
- Managed Complete scope of Information Technology includes Digital Transformation, strategic automation solutions, Change management & Infrastructure Management. Manage and Integrate IT Infrastructure including applications and security in Datacenter operations across INDIA.
- Design and implement IT strategies to stabilize IT platform and make it future ready in line to the digital transformation trends & demands. Implement strategies to built capabilities in enhancing technologies in DataCenter operations & management especially in Move To Cloud Infrastructure transformation to AWS Executed(budgeted, managed, deployed) projects with no loss of business continuity with Zero down time.
- Migrated/moved/integrated resources and data to Gap cloud and DataCenter Platforms
Overview
19
19
years of professional experience
14
14
years of post-secondary education
Work History
Deputy General Manager, Heading Data Center Ops
CMA CGM Global Business Services India Limited
Chennai
04.2019 - Current
- Heading Complete scope of Information Technology includes Digital Transformation, strategic automation solutions, Change management & Infrastructure Management.
- Manage and Integrate IT Infrastructure including applications,Network,Backups and Security in Datacenter operations across INDIA.
- Design and implement IT strategies to stabilize IT platform and make it future ready in line to the digital transformation trends & demands.
- Implement strategies to built capabilities in enhancing technologies in DataCenter operations & management especially in Move To Cloud Infrastructure transformation to AWS
- Executed(budgeted, managed, deployed) projects with no loss of business continuity with Zero down time.
- Migrated/moved/integrated resources and data to Gap cloud and DataCenter Platforms
- Developed Strategies for operational support of server, storage & network
- Lowered operating costs by consolidation of resources, migrations of services.
- Managed and renegotiated vendor, maintenance and support contracts to achieve 50% cost reductions, maintained budgets and forecast.
- Provided strong leadership to enhance team productivity and morale.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Implemented and developed operational standards, policies and procedures.
- Held monthly weekly & monthly meetings to discuss critical issue and mitigation plans to improve business continuity.
- Recommended and implemented successful strategies to maximize revenue.
- Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
- Reviewed performance results to target and take corrective measures with authorization and escalation.
- Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Project Manager
Sistema Business Scalerator
Chennai
11.2017 - 04.2019
- Initiating, planning, executing, monitoring and closing of projects; and the remote coordination of infrastructure implementation/integration
- Estimate work effort, timelines, skills, and quantity of resources required to successfully complete project deliverables; develops project plan incorporating all project variables
- Identifying, tracking managing and resolving project tasks & issues, managing and mitigating project risks and continuously monitoring the same
- Managing resources to ensure effective usage and demonstrate ability to effectively communicate technical issues to clients whether internal or external
- Responsible to take improvement initiatives by proposing solution, SOP
- Ensure PMO governance and user requirements (stated as well as implied) are met and delivery of IT Projects in agreed time, resources and budget
- Responsible for maintaining the quality standards for service deliveries, meeting committed SLA on all project timelines
- Typically manages a series of projects associated with a specific business strategy to obtain benefits and controls
- Identify and obtain any support and advice required for the management, planning and control of the project with 100% Transparency; and knowledge sharing on IT Infrastructure to other entities
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Modified and directed project plans to meet organizational needs.
- Drove team success through shared vision and recognition of quality performance.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
Senior Specialist
Sistema Shyam Teleservices Private Limited
08.2008 - 10.2017
- Leading multiple project and managing all activities in a project life‑cycle (initiation planning, executing/controlling, and closing) associated with high visibility projects that are long‑term, across one or more lines of business and carry a substantial impact to the relevant businesses
- Accountable for the complete handling (Design, Development and Implementation) of the IT Infrastructure
- Management and Technology Resource administration
- This involves Project, Plans, Budgets and Schedules, Strategic alliances and IT operations encompassing managing of IT Infrastructure, monitoring Servers & Networks
- Liable for end‑to‑end program or project management, demonstrating ownership of the entire process from beginning to end
- Develops and implements program and project level processes, procedures and performance metrics
- Identifying, tracking managing and resolving project tasks & issues, managing and mitigating project risks and continuously monitoring the same
- Estimate work effort, timelines, skills, and quantity of resources required to successfully complete project deliverables; develops project plan incorporating all project variables
- Establish project success criteria pertaining to quality, performance, ROI and timeline
- Ensure PMO governance and user requirements (stated as well as implied) are met and delivery of IT Projects in agreed time, resources and budget
- Managing resources to ensure effective usage and demonstrate ability to effectively communicate technical issues to clients whether internal or external
- Perform activities associated with the management of the project team which may include: establishing goals, monitoring performance, and providing individual performance input to Practice Manager
- Monitoring and Control ‑ Monitors and reports on progress to appropriate managers, sponsors, and stakeholders in accordance with reporting standards
- Ensures that the project or service remains within the defined scope
- Responsible for maintaining the quality standards for service deliveries, meeting committed SLA on all tickets logged for/by the users, analysis of the location data, ensuring high CSAT
- Responsible to take improvement initiatives by proposing solution, SOP
- Resolving queries/ issues within the set TAT and act as Single Point of
- Contact for any escalation reported
- Implemented &/or isolate long term solutions to recurring problems
- Initiating, planning, executing, monitoring and closing of projects; and the remote coordination of infrastructure implementation/integration
- Exposure in any hardware/ software installation, troubleshooting network and VPN related issues
- Good working knowledge of latest technologies in MDM (Worxhome)
- Accountable for sourcing, negotiating and managing outside vendors
- Typically manages a series of projects associated with a specific business strategy to obtain benefits and controls
- Implementation and Management of Network elements which serves
- Voice and Data services at the National level and consists of High level modern Telecom core products such as IN, MSC, SMSC, CRBT, PDSN and
- VAS servers
- Maintenance of South Zone offices Network in Tamil Nadu circle which consist of nearly 10 office locations which all are connected with MPLS
- Network cloud
- Initiating and implementing regular Network Health Check measures to achieve an Uptime of 99.99%
- Ensuring service delivery as per Corporate IT Design Principles guidelines and ILL MPLS Bandwidth Monitoring, Network Alarm System for Network
- Link Downtime at TamilNadu, Karnatka & Kerala Circles
- Handled Incident management/ Problem management/ Project management/ capacity planning/ change management
- Identify and obtain any support and advice required for the management, planning and control of the project with 100% Transparency; and knowledge sharing on IT Infrastructure to other Circles
- Support day to day IT helpdesk Operations
- Project Operations
- Executing projects for Office IT set up, expansion, modernization, installation & commissioning of Network equipment
- Handling finalization of Network elements technical specifications, procurement and coordination of procedures
- Ensuring execution of Network equipment commissioning activities / projects within time & budgetary parameters
- Monitoring project progress, managing the site management, planning bandwidth Augmentation
- Process Enhancement / Quality Compliance
- Facilitate smooth functioning of overall operations and enhance operational efficiency
- Implementing various statistical tools for process control & maintaining continuously improving the quality both internally as well as at customer end
- Achievements:-
- Golden award for Six times between 2010 to 2016
Circle IT Operation Executive
Reliance Communications P Ltd
CHENNAI
03.2007 - 08.2008
- Managing the planning, implementation, and support to install or upgrade client computer systems
- Developed, tested, and documented a disaster recovery plan for the network site and also responsible for the complete Maintenance of Operations & Maintenance of Reliance World & Office across Tamilnadu
- Setting up of inbound call centers, Multipoint ISDN VC as per business request, Execution of projects and change request aligned by HO IT team
- Roles & Responsibility:‑
- MIS report/SLA report and adherences to meet the committed timelines on regular basis
- Defining escalation / response / resolution time for reported problems on the basis of criticality, resolving support and operational issues
- Customizing the customers need and consulting with the technical team to provide solutions as per the delivery schedules
- Engaged in daily analysis, design, documentation, change management, implementation, and support of client’s network infrastructures
- Creating framework for speedy resolution of end user issues to facilitate quick resolution of escalated issues
- Engineered, planned and implemented a corporate‑wide network management solution across all locations
- Addressing queries regarding Information System / Software & extending support to clients including maintenance
- Participate in monthly progress call with clients to ensure resolution are provided in line with the change management schedule and incident requirement of the clients
- Supervising and delivering IT services entailing designing backup strategy & ensuring scheduled / unscheduled backups as per the backup plan
- Provided technical support to associates and clients to resolve and, document WAN connectivity
- Ensuring proper IT Helpdesk Support to the staff for various IT related operations with maximum uptime
- Establishing proper change and configuration management in the infrastructure to minimize the occurrence of any down time
- Developing long‑term partnerships with suppliers & vendors; consistently evaluating vendor performance to ensure quality
- Directed a process of certification, scalability and capacity testing to verify the integration of all network elements into the global network
- Designed a state‑of‑the‑art network infrastructure at all facility including the provisioning of power, physical, and network infrastructures including disaster recovery for of network resources
- Understanding and implementing Network traffic analysis, Remote access methods and Systems
Executive - Technical Support
Accenture Services PVT Ltd
CHENNAI
12.2004 - 03.2007
- As a Technical support executive, provide support to all functions and groups
- Responsible for management of network hardware configurations include switches/hubs, routers, servers, firewalls, workstations and peripherals
- Initiated and established processes for network documentation,
- Supported users, networks requiring troubleshooting, analytical skill, management and assistance with existing software application as well as installation of new applications
- Roles & Responsibility:‑
- Provide technical support to staff and respond to queries via phone, email and fax
- Responsible to install, set up, maintain network and also configure the peripherals, cabling and equipment’s accordingly as per the requirement
- Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies
- Maintain a log of support requests and any software or hardware operational problems detected
- Analyzed LAN to determine what were the major problems and improvements needed to be made to the network infrastructure
- Monitor network to ensure network availability to all system users and perform necessary maintenances to support network availability
- Engineered a dedicated server to move them from a peer‑to‑peer network to provide more reliable service and to reduce the latency
- Perform routine backups and archival of files stored on the network to assist with disaster recovery
- Assist in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privilege
- Responsible for maintaining the configuring & troubleshooting the network related issue, network printers and internet issues
Education
Bachelor of Corporate Secretaryship -
The New College, University of Madras
04.1997 - 05.2000
MCA (Master of Computer Application) -
The New College, University Of Madras
04.2001 - 05.2004
ITIL V3 2014 -
Axelos
12.2013 - 01.2014
IELTS2019 - 2019 -
British Council
01.2015 - 02.2015
Cisco Certified Network Associate - CCNA
Cisco
India 04.2015 - 05.2015
Cisco Certified Network Professional - CCNP
Cisco
India 04.2015 - 05.2015
Cisco Certified Design Associate - CCDA
CISCO
India 09.2015 - 10.2015
Cisco Certified Design Professional - CCDP
Cisco
India 09.2015 - 10.2015
PMP Traning -
PMI
11.2015 - 12.2022
ITIL Foundation in IT Service Management -
People Cert
Chennai 11.2022 - 12.2022
ISMS Certified Lead Implementer -
BSI Training Academy
Chennai 05.2023 - 05.2023
Skills
DataCenter Management
IT Infrastructure Management
IT Operations
Cloud Computing
Disaster Recovery
Operations management
Project Management
Accomplishments
- Instrumental in recovering the sites from Cyberattacks
- Successful restoration of data from DATA Domain Storage
- Active Directory migration from Individual Domain to Corporate Domain
- Implementation of Microsoft Defender Endpoint security
- State of Art of Infrastructure around 35 offices
- Strategic implementation of surveillance using Webex
- Implementation of Meraki Wifi equipments across India offices
- Migrating Legacy DataCenter to Hybrid environment server Infrastructure
- Enhancement of Backups & Storage
- Implementation of SCCM, AD, Zscaler, Snow & Apex AV
- Upgradation of ILL, MPLS links across India location offices
Timeline
ISMS Certified Lead Implementer -
BSI Training Academy
05.2023 - 05.2023
ITIL Foundation in IT Service Management -
People Cert
11.2022 - 12.2022
Deputy General Manager, Heading Data Center Ops
CMA CGM Global Business Services India Limited
04.2019 - Current
Project Manager
Sistema Business Scalerator
11.2017 - 04.2019
PMP Traning -
PMI
11.2015 - 12.2022
Cisco Certified Design Associate - CCDA
CISCO
09.2015 - 10.2015
Cisco Certified Design Professional - CCDP
Cisco
09.2015 - 10.2015
Cisco Certified Network Associate - CCNA
Cisco
04.2015 - 05.2015
Cisco Certified Network Professional - CCNP
Cisco
04.2015 - 05.2015
IELTS2019 - 2019 -
British Council
01.2015 - 02.2015
ITIL V3 2014 -
Axelos
12.2013 - 01.2014
Senior Specialist
Sistema Shyam Teleservices Private Limited
08.2008 - 10.2017
Circle IT Operation Executive
Reliance Communications P Ltd
03.2007 - 08.2008
Executive - Technical Support
Accenture Services PVT Ltd
12.2004 - 03.2007
MCA (Master of Computer Application) -
The New College, University Of Madras
04.2001 - 05.2004
Bachelor of Corporate Secretaryship -
The New College, University of Madras
04.1997 - 05.2000