Koshni Sharma

Responsible for Risk and Governance of FO and Digital Solutions domain.

• Identifying project and application risks, it's dependencies, risk assessment, risk reporting, risk management and recommended corrective actions
• Updating risk reporting system with new risk information.(Vantage)
• Creating and presenting weekly and monthly reports on project risks and Governance reports for management
• Conducting weekly risk development meetings with the senior stakeholders
• Working with management to develop risk mitigation strategies.
• Conducting risk identification and assessment workshops with stake holders on need basis.
• Stone Data Centre exit for Front Office and Digital Solutions domain.
• Working on the EOL DB/OS and Hardware.
• Managing Disaster Recovery for Front Office and Digital Solutions domain (Successfully completed three DR tests).
• Managing team of two risk champions
• Release and Environment, (Currencies Futures Trade and Prime Brokerage)
• Partner with application managers to develop capacity requirements for new projects as well as utilization thresholds for existing environments.
• Constantly identifying ways to reduce cost by decommissioning the servers.
• Identifying function cost savings via detailed analysis of current technology and requirements
• Organizing and Facilitating meetings to reach decisions on Cloud Vendor finalization.
• Develop strategy for Cloud migration and implementation of best practices
• Managing Virtualisation (P2V) / Lift and Shift / Upgrades of the servers
• Leading multi-vendor RFP’s for procurement of licences across multiple technology platforms
• Designed and implemented processes for standardizing procurement systems, functions, and processes.
• Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.

Additional Corporate Initiatives:

• Lead the Women Comeback Program for last four years for the Bank as a part of Diversity & Inclusion initiative
• Natwest Group has won the UN Women 2021 India WEPs Award in the Gender-Inclusive workplace category for exemplary practices embracing the Women’s empowerment principles in India and also secured its position amongst Top 10 Best workplaces for Women 2021 in large companies’ category by the GPTW institute (India)
• Women Comeback program was one of the major influencing factor for above recognitions
• Working closely with DNI sponsors (CFO and CTO) of Natwest Group on the Diversity & Inclusion agenda while managing, sensitizing, of all the SMT stakeholders
• Got special appreciation of my efforts for Women Comeback Program from Alison Rose (CEO Natwest Group)
• My Women Comeback Program success story was published on Natwest Group Intranet Page across the globe and on Tech Scoop newsletter.
• Was part of core team for organising and representing WIT (Women in Technology) in Job fair on behalf of Natwest Group
• Active member of Disha CSR initiative
• Have been part of many women empowerment projects in Uttrakhand and Ladakh which helped local rural women to generate sustainable household income for the upliftment of their families.

• Managed the Presales, Due Diligence, Transition of Workplace, Desktop Support, Active Directory and Citrix
• Managed the EMEA (42 locations) of IMS with Partners across
• Managed a team of 23 Support Engineers (India) and 12 Multiligual Support Engineers (based in Poland) ensuring agreed targets are met and appropriate qualitative standards are achieved.
• Ensured that Statement of Work (SOW) is complete and comprehensive, with well-defined SLA’s
• Monitoring and reporting on the progress of the various work packages and ensuring that progress and
• Arranged regular project and programme meetings, conducted between HCL and the IMS representatives
• Project and programme meetings typically discuss the progress of current projects and any issues or dependencies impeding their successful delivery
• Ensure quality and profitable services are performed to the agreed SLA
• Managed the technology, people, and change in order to meet targets, and deliver the project on time
• Managed the client relationship by using an adequate direct yet complete and formal reporting formats.
• Driving the project by leading by example and motivating all concerned until the project accomplishes its goal
• Work in conjunction with resource managers and project team leaders in proposing and implementing the Resource Requirement Plan to maximize resource quality and apply methods to conduct individual performance analysis.

• Pre-Sales/Infrastructure Solutions:
• Expertise in end-to-end Infrastructure delivery - presales through solution delivery including cost and resource effort estimation, conducting due diligence and transition planning
• Presentations to prospective customers on the capabilities of HCL in Infrastructure Management area
• Preparing the project plan and project status reports, participate in checkpoint reviews, project tracking and monitoring and managing project progress.
• Define project scope, goals and deliverables
• Work on RFP and prepare the proposal for customers
• Successfully completed Due Diligence for Projects e.g., IMS, Guardian, Fox, EMI Music, Nokia, BOC
• Helping teams for transition activities so that smooth transition happens
• Understanding all customer requirements and work with Resource Management Group (RMG) on ensuring availability of resources
• Ensure that Statement of Work (SOW) is complete and comprehensive, with well-defined SLA’s
• Identify training needs and work with the engineers on improving their technical skills, with OEM based trainings thereby also ensuring a clear career path.

EMI Music ( Acting Team Leader Role):

• For EMI helpdesk did Due Diligence for one week in UK (London)
• Completed the onsite transition for EMI helpdesk in London and US (New York) within 9 weeks as a Team Leader.
• Managed a team of 32 helpdesk analysts and ensuring that agreed targets are met and appropriate qualitative standards are achieved
• Implemented methodologies to improve first call resolution, Less Talk Time, Abandon Rate
• Training helpdesk staff to ensure that support is provided in a consistent manner
• Implementing staffing and scheduling models to ensure guaranteed coverage to the business
• Ensuring that regular training and appraisals are provided to staff to ensure that each member of the team is able to provide the best level of support
• Completed the Knowledge Transfer and Training
• Responsible for all Technical Issues, Interaction with Client and Escalations
• Customer management skills
• Ability and experience of managing customer relationships and of interfacing external auditors
• Workplace Service Desk Transition Expert (British Oxygen Company) and Maxtor
• I was a part of offshore transition team for BOC and Maxtor
• During and after the transition helped in redesigning and documentation of processes.

Workplace Service Desk Transition Expert (British Oxygen Company) and Maxtor

I was a part of offshore transition team for BOC and Maxtor. During and after the transition helped in redesigning and documentation of processes.

• Netgear / Linksys)
• Troubleshooting Wireless and Wired Routers, Switches, Cards, Print Servers, Storage Devices, VPN Routers and Configuring Tunnels and other specialty Networking Devices via phone
• Key achievements and strengths:
• Have the ability to work under stressed environment and crisis handling
• Key Clients Handled