AMULA PRASHANTH
SUPERVISOR
Hyderabad,TG
Summary
Dynamic Technical Supervisor with a proven track record at Vamsiram's Jyothi Cosmos, excelling in problem-solving and customer support. Enhanced team performance through effective training and documentation, while improving incident management processes. Recognized for fostering collaboration and communication, leading to increased operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Technical Supervisor
Vamsiram's Jyothi Cosmos
09.2024 - Current
- Formulated plans for improving procedures, training and processes.
- Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
- Enhanced team performance by providing comprehensive training programs and continuous support to technicians.
- Produced documentation on latest updates as well as reports detailing findings and recommendations.
Supervisor
Shifa Solutions & Contractor
08.2022 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Bachelor of Technology - Mechanical Engineering
MALLA REDDY COLLEGE OF ENGINEERING AND TECHNOLOGY
Hyderabad, India 04.2001 -
DIPLOMA IN MECHANICAL - Mechanical Engineering
TRR COLLEGE OF TECHNOLOGY
Hyderabad, India 04.2001 -
Skills
Customer support
Incident management
Documentation requirements
Problem-solving
Maintenance scheduling
Timeline
Technical Supervisor
Vamsiram's Jyothi Cosmos
09.2024 - Current
Supervisor
Shifa Solutions & Contractor
08.2022 - 09.2024
Bachelor of Technology - Mechanical Engineering
MALLA REDDY COLLEGE OF ENGINEERING AND TECHNOLOGY
04.2001 -
DIPLOMA IN MECHANICAL - Mechanical Engineering
TRR COLLEGE OF TECHNOLOGY
04.2001 -