Rajshree Singh
BA Analyst
Jogeshwari
Summary
Results-oriented Business Analyst with over five years of experience in eliciting requirements, crafting solutions, and aligning stakeholder expectations within the financial and healthcare industries. Proven expertise in managing requirements, enhancing business processes, and conducting data analysis. Adept communicator dedicated to developing and implementing solutions that have a significant impact.
Overview
2025
2025
years of professional experience
4032
4032
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Business Analyst
Nucsoft Private Limited
3 2024 - 09.2024
- Client Name: Edge Capital Bank Mauritius
- Working on integrating an automated Account and Investment module in the COB System, enabling automated account opening
- This reduced manual computations by 80% for 'Credit-Operation' users
- Authored detailed Functional Specification Documents, ensuring adherence to regulatory guidelines set by the Mauritius Bank
- Interacts with the client representatives to gather requirements
- Defining business requirements and reporting them back to stakeholders
- Requirement Planning, Elicitation and Requirement analysis skills
- Prepares the CR, FSD, and Flowchart document under the agreed templates, covering the functionalities completely and consistently
- Facilitated Agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives
- Created and refined user stories in collaboration with stakeholders, ensuring alignment with business goals
- Prioritized backlog items, ensuring high-impact tasks were completed first to deliver immediate value
- Worked closely with the development team to clarify requirements and ensure smooth sprint execution
- Utilized JIRA to track tasks, monitor progress, and communicate with the team and stakeholders
- Client Name: NeoGrowth Credit Pvt
- Ltd
- Spearheaded the requirement gathering phase for 'AdvanceSuite 2.0,' a loan origination and management system, achieving 60% configurability by replacing hardcoded rules with configurable screens and a business rule engine
- Analyzed the existing Loan Origination and Loan Management System, identifying gaps and devising enhancements for the new system
- Collaborated with stakeholders to gather comprehensive requirements and define Functional Specification Documents, covering the entire loan origination system
- Developed BPMN diagrams for workflow configuration and to ensure understanding among all stakeholders
- Created user stories and worked with the development team and testing team to ensure that requirements were translated into accurate technical solutions
- Conducted user acceptance testing to ensure the successful adoption of the new system features
- Preparing User Manuals for loan modules
Business Analyst
Macleods Pharmacuticles Ltd
03.2019 - 02.2024
- Project Name: Swakarma CMS (Collateral System Management)
- Facilitate communication between stakeholders, product owners, and development teams to prioritize tasks and manage the project backlog effectively.
- Oversee the implementation and optimization of the collateral management system, ensuring it meets the organization's needs and regulatory requirements.
- Collaborate with risk and compliance teams to identify and mitigate risks associated with collateral management processes.
- Lead daily stand-ups, sprint planning, and retrospectives to ensure team alignment and continuous improvement.
- Utilize Jira to track project progress, manage sprints, and generate reports on team performance and project milestones.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive operational efficiencies.
- Provide training and support to team members on the use of the collateral management system and Jira.
- Develop and maintain documentation for system processes, user guides, and training materials.
- Project Name: Barclays Bank
- Led the integration of an automated module in the Credit Facility Management System, enabling NPA classification based on RBI criteria.
- This reduced manual computations by 80% for 'Credit - Operation' users.
- Overhauled the Drawing Power Calculation module by implementing user-selected input fields and auto-calculated fields.
- Authored detailed Functional Specification Documents, ensuring adherence to regulatory guidelines set by the Reserve Bank of India.
- Led Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives, enhancing team communication and efficiency.
- Utilized Jira to manage project workflows, track progress, and maintain backlog, resulting in a 20% increase in on-time project delivery.
- Collaborated with cross-functional teams to define project requirements and translate them into actionable tasks in Jira.
- Implemented best practices for sprint reviews, leading to continuous improvement and enhanced team performance.
- Project Name: Macport Reporting System.
- Working on automated reporting system, enabling GPS and location services.
- This reduced manual computations by 80% for 'Marketing' users.
- Interacts with multiple client representatives to gather requirements.
- Defining business requirements and reporting them back to stakeholders.
- Requirement Planning, Elicitation, and Requirement Analysis skills.
- Prepares the CR, FSD, and Flowchart document under the agreed templates, covering the functionalities completely and consistently.
- Facilitated Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Created and refined user stories in collaboration with stakeholders, ensuring alignment with business goals.
- Prioritized backlog items, ensuring high-impact tasks were completed first to deliver immediate value.
- Worked closely with the development and QA team to clarify requirements and ensure smooth sprint execution.
- Utilized JIRA to track tasks, monitor progress, and communicate with the team and stakeholders.
- Project Name: HRMS System.
- Spearheaded the requirement gathering phase for the Human Resource Management System.
- Collaborated with stakeholders to gather comprehensive requirements and define Functional Specification.
- Developed BPMN diagrams for workflow configuration and to ensure understanding among all stakeholders.
- Created user stories and worked with the development team and testing team to ensure that requirements were translated into accurate technical solutions.
- Conducted user acceptance testing to ensure the successful adoption of the new system features.
- Preparing User Manuals for loan HRMS System.
- Requirement Planning, Elicitation, and Requirement Analysis skills.
- Prepares the user stories, change request (CR), business requirements document (BRD), functional requirements document (FRD), and system requirements specification (SRS) in accordance with the agreed templates, covering the functionalities completely and consistently.
- Experience in creating wireframes and designing skills, along with hands-on experience in wireframing tools like Balsamiq, creating activity diagrams, and flow charts.
- Analyzing and evaluating the current business processes a company has and identifying areas of improvement.
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
- Good understanding of the Agile project management framework and writing requirements as per the project management methodology.
- Manage stakeholders' calls, requirement gathering, and analyzing project requirements. Collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications.
- Deliver superlative analytical solutions for multiple stakeholders and be responsible for creating and submitting project proposals to clients and stakeholders, including scoping, enterprise analysis, solution approach, initial risk assessment, cost and benefit analysis, and delivery timelines.
- Collaborating and communicating consistently to obtain feedback and ensure satisfaction with the team, and effectively smooth process.
- Client handling, maintaining the relations with the clients, conducting the brainstorming sessions, and bringing complete clarity to requirements.
Administrator and Sr. Customer Service
Easyreach Healthcare Pvt. Ltd.
10.2016 - 03.2018
- Handling calls, emails, and letters.
- Handling IT-related coordination with Developers, tester, and clients.
- Updating the reports.
- Handling client enquiries.
- Analyze requirements by working with clients.
- Client coordination and follow-ups.
- Arranging team meetings, taking dictations, and preparing minutes of meeting.
- Client Registration for website services.
- Creating doctors' accounts and helping them with registration formalities.
- Handling office supplies, renewals, petty cash, and bills.
- Training and guiding new team members.
- Preparing and providing the presentation and necessary data requirements in case of any conferences and seminars.
Education
MBA -
WELINGKAR INSTITUTE OF MGMT.
Mumbai, India 04.2001 - 01.2021
University of Calcutta
Kolkata, India 04.2001 - 01.2007
H.S.C -
WBBSE
Kolkata, IndiaS.S.C -
WBBSE
Kolkata, IndiaSkills
MS Office suite
Agile (Scrum)
Waterfall
MS Visio 2010
UML 20
Manual Testing
JIRA
Balsamiq 20
Creately Charts
Outlook
Confluence
Windows All version
Vista
MS Word
Excel
PowerPoint
SQL
PowerBI
Certification
Certified IT Business Analyst from BACentric Solutions [IIBA-EEP] endorsed
Training
- I am currently pursuing the CBAP Certification from the IIBA.
- Conducted tours and travels for demonstrations and to promote product training.
Timeline
Certified ScrumMaster (CSM) from Scrum
12-2023
Certified IT Business Analyst from BACentric Solutions [IIBA-EEP] endorsed
09-2023
Business Analyst
Macleods Pharmacuticles Ltd
03.2019 - 02.2024
Administrator and Sr. Customer Service
Easyreach Healthcare Pvt. Ltd.
10.2016 - 03.2018
MBA -
WELINGKAR INSTITUTE OF MGMT.
04.2001 - 01.2021
University of Calcutta
04.2001 - 01.2007
Business Analyst
Nucsoft Private Limited
3 2024 - 09.2024
H.S.C -
WBBSE
S.S.C -
WBBSE