

A skilled Project Manager with experience in project execution, resource planning and critical timeline management. Detail oriented, creative, and open minded with ability to work on multiple projects, multitask and re-prioritize daily work as needed. More than fifteen years of hands-on experience in the market research industry. Served as a liaison among business stakeholders and technical team members to understand problems and opportunities in context of requirements and recommend solutions that enable the organization to achieve its goals. Expertise in (Project Manager Operations) of sampling services India and US operations. 17 years of cross-functional experience in managing entire process operations with an aim to accomplish corporate plans & goals and maximizing customer satisfaction, process compliance, and so on. Holds strong knowledge on Market research industry. Significant exposure in setting out quality standards for various operational areas and implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs. Resourceful in developing & maintaining strong relationships with business leaders across the network, ensuring appropriate operational controls are in place and maintaining on an ongoing basis. Proficient in ensuring that daily volumes are worked in a timely manner, in full compliance with project management policies and compliance requirements. Worked in global market leaders such as SRSS, Hypothesis, Gartner’s, Google, Ipsos etc.
End-to-End Project Leadership & Operational Excellence
Leads large-scale, global, multi-modal, or technically complex projects (e.g., segmentation, tracking studies,).
Manages project profitability (P&L ownership). This includes creating accurate cost estimates, managing budgets, tracking margins, and approving vendor invoices. Ensures the highest standards of data integrity, methodological rigor, and deliverable quality at every stage, from questionnaire design to final report.
Strong understanding of various research techniques (surveys, IDIs, focus groups, ethnography, etc.) and when to use them.
Ability to interpret data, guide analysts, and question outputs. Familiarity with stats (significance testing, weighting) and platforms (e.g., SPSS)
Superior client-facing presentation, writing, and negotiation skills.
Comfort with budgets, pricing models, and profitability metrics.
Mentor teams, manage client emotions, and navigate internal dynamics.
Tech-Savviness: Proficiency with project management tools (Smartsheet, MS Project), survey programming platforms, and data visualization tools.
Project scheduling
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