SINGUPURAM HARIPRASAD
Bobbili
Summary
Service-oriented Customer Support Representative with 4+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
5
5
years of professional experience
Work History
Customer Support Advisor (International)
Etisalat
01.2023 - 04.2024
- While employed at Etisalat, I delivered superior customer support.
- Streamlined support processes for increased efficiency and reduced response times.
- Provided personalized support experiences by actively listening to customers'' needs and offering tailored solutions.
Customer Service Associate (Domestic)
Nobroker
06.2021 - 12.2022
- Effectively oversaw day-to-day front-end operations of a busy customer service department.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Executive (Domestic)
Quess Corp Limited
01.2019 - 04.2021
- Maintained employee monthly scorecards to make sure all employees were meeting their expectations or whether any improvement was needed.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Education
Business Development Executive -
Tata Institute
2019
PUC-Intermediate-MPC -
Vasu Junior College
2014
SSC -
Abhyudaya High School
2012
Skills
- Customer satisfaction focused
- CRM Software
- Customer service excellence
- Complaint Handling
- Data Management
Languages
English
Hindi
Telugu
Hobbies
Travelling
Watching Cartoons
Timeline
Customer Support Advisor (International)
Etisalat
01.2023 - 04.2024
Customer Service Associate (Domestic)
Nobroker
06.2021 - 12.2022
Customer Service Executive (Domestic)
Quess Corp Limited
01.2019 - 04.2021
Business Development Executive -
Tata Institute
PUC-Intermediate-MPC -
Vasu Junior College
SSC -
Abhyudaya High School
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