Customer relationship Manager
Hewlett-Packard PVT LTD
- Handled HP Desktop Hardware for Small & Medium Business
- Use strong understanding of business processes and functionality to support prospective customer activities during the Contract phase, performing solution-oriented presentations and assisting with post-purchase processes
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Ensure high quality work with products and processes & Meet service level measures
- Responsible for the activities of Junior Executives Formulation of Business plans and strategies for each quarter Good customer CSAT with Managing time
- Provided excellent customer care and build lasting relationships with existing customers & have experience of handling caseload / case management system.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Created training guides and in-person and online training courses to improve customer user experience.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Educated customers about Product & Service options and processed purchases.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Liaised between customers and organization with particular focus on working with sales department.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Made customers aware of current and new programs and services.
