Travelling
Karan Lokwani
Marketing Manager
Indore
Summary
To pursue my challenging career and be the part of an organization that gives me scope to enhance my knowledge and utilize my skill towards the growth of an organization.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Marketing Manager
Pop's Burger
Indore
02.2022 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments.
Barista Trainer
Starbucks
Indore
08.2021 - 02.2022
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Customer Care Executive
Teleperformance
Indore
08.2020 - 02.2021
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Coordinated timely responses to online customer communication and researched complex issues.
- Communicated with customers to identify needs and expectations.
Hotel Manager
OYO
Indore
06.2019 - 08.2020
- Built relationships with customers and community to promote long term business growth.
- Prepared and deliver customer sales quotes.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with internal and external team to determine financial measurements and sales model.
- Built strategic relationships with sales and marketing experts.
Trainee
Hotel Oberoi
Kolkata
12.2017 - 03.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
B.Sc - Hotel & Hospitality Administration
Institute of Hotel Management
01.2016 - 01.2019
Higher Education - Commerce
Swami Pritamdas Gobindram Academy, Indore
01.2012 - 01.2013
High School -
Shree Vaishnav Academy
Indore 01.2010 - 01.2011
Skills
English
Client communication
Market Analysis
Brand development
Staff Management
Flexible and Adaptable
Planning and Coordination
Corporate Communications
Product development
Personal Information
I hereby declare that the above written particulars are
true and correct to the best of my Knowledge
Tasks
Courses
Courses
Additional Information
- ACHIEVEMENTS , Appreciated By OYO Appreciated By Oberoi Group Of Hotels By House Keeping Department Appreciated By Oberoi Group Of Hotels By Food & Beverages Department Soar certificate from Oberoi Group of Hotels By soar program Won Silver Medal In Cuoco Concorrenza Event 2017 Inter College Won Bronze Medal in BasketBall Inter College Anchoring In Hunarbaz Season 3 ] DD National INTERESTS Travelling Horse Riding Photography
Certification
Certified Barista Trainer
Interests
Photography
Timeline
Marketing Manager
Pop's Burger
02.2022 - Current
Barista Trainer
Starbucks
08.2021 - 02.2022
Customer Care Executive
Teleperformance
08.2020 - 02.2021
Hotel Manager
OYO
06.2019 - 08.2020
Trainee
Hotel Oberoi
12.2017 - 03.2018
B.Sc - Hotel & Hospitality Administration
Institute of Hotel Management
01.2016 - 01.2019
Higher Education - Commerce
Swami Pritamdas Gobindram Academy, Indore
01.2012 - 01.2013
High School -
Shree Vaishnav Academy
01.2010 - 01.2011