ARVINDH. T

-Deployment & Service Delivery (IoT GDC – India)

• This role caters to 3 IoT Projects as a Deployment Manager & Technical lead, and as a Service Delivery / Client delivery (customer facing) Management.
• Act a Catalyst in providing technical solutions, performing POCS, Service delivery, ITSM & Continual improvement on behalf of ATOS IoT GDC India.
• Recently been to USA for Client Meetings & delegations, had multiple level meetings & discussions presented ATOS way of working and Processes, Benefit Analysis ,Governance methodologies & was instrumental in identifying & building the significant areas of Improvements with the Better Nutritionals CEO & with Security and IT Consultants

Accountabilities:

• Responsible for Identifying stakeholders , scopes, driving requirement workshops, & developing project schedules
• Co-ordinated and managed all E2E SIEMENS Mindsphere on Prem deployment activities from technical resource On-Boarding Preparations, Customer/ DC Landscape Investigations, Implement Landscape, , Installation of Azure Stack, Installation of MoP Box ,Installation of Service Management Environment, Mind App Migrations, Perform Production Handover test – Turnover to Operations.
• Instrumental in preparing cost estimates for future projects in IoT (Transport for west Midlands) & Goli cabinets – deployment & Steady state.
• Built budget planning and making sure key deliverable , planned milestones are achieved, communication and stakeholder management are adhered as per plan.
• Experience in facilitating different Scrum ceremonies including Backlog Grooming, Sprint planning, Daily scrum meeting, Sprint review, PI planning and finding continuous improvement through sprint, retrospectives.
• Building Open source Package Management Team to build , drive & implementing microservice architectures.
• Drive and manage to deliver MindApps - Accelerator Program - Demonstrator App developed on SIEMENS Mendix platform in building 3 major industrial apps supported by Mindspehere on Prem projects (Overall Equipment Effectiveness (OEE), Manage My Machine, Shift Management).
• Handling all technical queries on Java scripts, dockers and on all Open shift technologies etc.
• Ensuring adherence to SLA, adherence to client requirements through regular interaction with clients by frequent calibration and as well precisely managing technical debts till handover to operations.
• Responsible for design of test framework, test cases development, technical support for Verification, Validation & Test Automation for intelligent electronic devices validating them in front of customer during production handover test. Understanding product requirements, preparing high-level cook books & design documents to get handshake with product management & application specialists

POCS Handled:

• With objective of discovering better alternative monitoring tool for IoT, was instrumental in solutioning and leveraging Opensource capabilities , developed new monitoring tool with base of ELK.
• Spearhead in driving this POC, demonstrated outcome to ATOS Global Leaders and to many in senior management and external teams for which team was recognized at global and local level
• Estimated cost savings over 3-year contract period for customer (referenced to SMAC) is 685K Euro over Dynatrace specifically solutioning cost effective monitoring solution covering Hardware through to Application-level and driving operations in proactive manner.
• ELK Monitoring tool being in consideration for future IoT offerings and in review for MSPC and other customers.

s role caters to 3 Utility Domains within SIEMENS operations (UK) as a SPOC for Business relationship Management, , Transitioning & Transformation, manage end to end ITSM for the Service Delivery of Process for ATOS India (MCS) - for Siemens Smart Metering Services Operations in UK

Accountabilities:

• Ensuring adherence to SLA, and adherence to client requirements through regular interaction with client and frequent calibration
• Responsible for managing and tracking project against plan by assigning, directing and monitoring work within project and taking corrective actions to keep project on track as planned
• Facilitating knowledge sharing sessions from SME's and cross functions to enhance knowledge & skills of team members
• Identifying and driving Continuous improvements within department
• Designing quality process plans & frame works, entry and exit criteria ,fine tuning them for project specific requirements
• Defining relevant KPI (key performance indicators) for projects by continuous monitoring and setting milestones
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Advised senior managers on policy strategies for reducing liability and preventing losses.
• Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies

SIEMENS SMART METERING

• Accountabilities:
• Acting as single point of contact for offshore clients in Utility Business of Siemens Metering Service Operations business
• Experience in all three Smart metering Utility sectors (Electricity , Gas & Water )
• Worked with Prestigious Clients like BRITISH GAS,FIRST UTILITY, EON, EDF, SOUTHERN WATERS etc
• Single Point of Contact for Supplier in British Gas for any Gas related queries
• Process Improvement Activities , own cross skilling and up-skilling all subordinates to manage clients during crunch situations
• Handling all Managerial call from Field Engineer and Field team Manager of Siemens Metering Service in UK
• Foster an environment in which employees enjoy high levels of service and are motivated to deliver top performance
• Manage end to end operations to ensure efficient transactions
• Instrumental in handling team with 40+ H.C, conducting Annual Appraisals of team with extremely low attrition rate
• Improved productivity and morale by initiating systems for accountability and by instituting effective training programs
• Planned, prepared, devised work schedules, according to workloads
• Prepared, maintained reports and records, such as Lean data and operational.

• Discussion on Detail for Current way of working and Process
• Meeting with individual Project Managers to understand management process
• Managed 200 to 230 calls from Field & from Business team in UK - resolving all queries within the stipulated time.