ARVINDH. T

Deployment & Service Delivery (IoT GDC – India)

• This role caters to 3 IoT Projects as a Deployment Manager & Technical lead, and as a Service Delivery / Client delivery (customer facing) Management.
• Act a Catalyst in providing technical solutions, performing POCS, Service delivery, ITSM & Continual improvement on behalf of Atos IoT GDC India.
• Recently been to USA for Client Meetings & delegations, had multiple level meetings & discussions on Atos way of way of working and Processes, presented on Benefit Analysis ,Governance methodologies & was instrumental in identifying & building the significant areas of Improvements with the Better Nutritionals CEO & with Security and IT Consultants

Accountabilities:

• Responsible for Identifying the stakeholders, driving the requirement workshops, identifying the scope, developing project schedules
• Co ordinated and managed all E2E SIEMENS Mindsphere on Prem deployment activities from technical resource On-Boarding Preparations, Customer/ DC Landscape Investigations, Implement Landscape, , Installation of Azure Stack, Installation of MoP Box ,Installation of Service Management Environment, Mind App Migrations, Perform Production Handover test – Turnover to Operations.
• Instrumental in preparing cost estimates for future projects in IoT (Transport for west Midlands) & Goli cabinets – deployment & SteadyState.
• Built budget planning and making sure the key deliverable and the planned milestones are achieved, and communication and stakeholder management are adhered as per the plan.
• Experience in facilitating different Scrum ceremonies including Backlog Grooming, Sprint planning, Daily scrum meeting, Sprint review, PI planning and finding continuous improvement through sprint, retrospectives.
• Building Opensource Package Management Team to build , drive & implementing microservice architectures.
• Drive and manage to deliver MindApps - Accelerator Program - Demonstrator App developed on SIEMENS Mendix platform in building 3 major industrial apps supported by Mindspehere on Prem projects (Overall Equipment Effectiveness (OEE), Manage My Machine, Shift Management).
• Handling all technical queries on Java scripts, dockers and on all Open shift technologies etc.
• Ensuring adherence to SLA, adherence to client requirements through regular interaction with clients by frequent calibration and as well precisely managing technical debts till handover to operations.
• Responsible for design of test framework, test cases development, technical support for Verification, Validation & Test Automation for intelligent electronic devices validating them in front of customer during production handover test.Understanding product requirements, preparing high-level cook books & design documents to get handshake with product management & application specialists

POCS Handled:

• With the objective of discovering a better alternative monitoring tool for IoT, was instrumental in solutioning and leveraging the Opensource capabilities we developed a new monitoring tool with the base of ELK.
• Spearhead in driving this POC, demonstrated the outcome to head of GTS, head of IoT, CTO and to many in senior management and external teams for which the team was recognized at global and local level
• Estimated cost savings over a 3-year contract period for a customer (referenced to SMAC) is 685K Euro over Dynatrace specifically solutioning cost effective monitoring solution covering Hardware through to Application-level and driving the operations in a proactive manner.
• ELK Monitoring tool being in consideration for future IoT offerings and in review for MSPC and other customers.
• Mentored junior team members in best practices for effective deployment management, fostering a culture of continuous improvement within the department.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

This role caters to 3 Utility Domains within SIEMENS operations (UK) as a SPOC for Business relationship Management, , Transitioning & Delivery, manage end to end ITSM for the Service Delivery of Process for Atos India (MCS)

• The process is for Siemens Smart Metering Services Operations in UK

Accountabilities:

• Formulating Performance improvement Plans as motivational tools for employee development and retention
• Ensuring adherence to SLA, and adherence to client requirements through regular interaction with the client and frequent calibration
• Responsible for Identifying the stakeholders, driving the requirement workshops, identifying the scope, developing project schedules
• Responsible for managing and tracking the project against plan by assigning, directing and monitoring the work within the project and taking corrective actions to keep the project on track as planned
• Responsible for planning the budget and making sure the key deliverable and the planned milestones are achieved, and communication and stakeholder management are adhered as per the plan
• Facilitating the knowledge sharing sessions from SME's and cross functions to enhance the knowledge & skills of the team members
• Identifying and driving the Continuous improvements within the department
• Designing quality process plans & frame works, entry and exit criteria and fine tuning them for project specific requirements
• Defining relevant KPI (key performance indicators) for the projects for continuous monitoring and for setting milestones
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Advised senior managers on policy strategies for reducing liability and preventing losses.

SIEMENS SMART METERING

• Accountabilities:
• Acting as single point of contact for the offshore clients in Utility Business of Siemens Metering Service Operations business
• Experience in all three Smart metering Utility sectors (Electricity , Gas & Water )
• Worked with Prestigious Clients like BRITISH GAS,FIRST UTILITY, EON, EDF, SOUTHERN WATERS etc
• Single Point of Contact for Supplier in the British Gas for any Gas related queries
• Process Improvement Activities , own cross skilling and upskilling of all subordinates to manage clients during crunch situations
• Handling all Managerial call from Field Engineer and Field team Manager of Siemens Metering Service in UK
• Foster an environment in which employees enjoy high levels of service and are motivated to deliver top performance
• Manage end to end operations to ensure efficient transactions
• Instrumental in handling a team formation with 40+ H.C, conducting Annual Appraisals of the team with extremely low attrition rate
• Improved productivity and morale by initiating systems for accountability and by instituting effective training programs
• Planned, prepared, and devised work schedules, according to workloads
• Prepared, maintained reports and records, such as Lean data and operational.