Madhav Achalla
Senior Delivery Manager - Cognizant Technology Solutions Pvt. Ltd.
Kolkata,WB
Summary
Senior project, program and service delivery manager with 19 years of experience in the IT industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
7
7
Languages
Work History
Engagement Delivery Lead for US West Retailers
COGNIZANT TECHNOLOGY SOLUTIONS PVT. LTD
Kolkata, India
05.2021 - Current
- Leading and managing delivery for a 400+ member application production support and application development teams (8-10 Retail accounts)
- Working with sales teams for additional opportunities for growth
- Working closely with talent supply team and leadership for effective staffing and resourcing needs
- P&L reporting, forecasting for the region and planning ahead. Working on cost reduction initiatives and induction of college grads in teams
- Used coordination and planning skills to achieve results according to schedule.
- Managed on-site evaluations, internal audits and customer surveys.
Service Delivery Manager
COGNIZANT TECHNOLOGY SOLUTIONS PVT. LTD
Kolkata, India
07.2016 - 05.2021
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Facilitated completion of deliveries and verified documentation.
- Accountable for delivery of effective and efficient L1/L2/L3 solutions
- Providing regular CSI (continual service improvement) benefit to customer as part of ITIL framework problem management
- Coordinated and led internal and external site team meetings.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
Project Manager/Delivery Lead/Techno Functional Consultant
TATA CONSULTANCY SERVICES PVT. LTD
New Jersey/Kolkata, USA/India
10.2007 - 07.2016
- Reined in project costs while meeting key milestones
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
- Lead and managed delivery for a 40-member production support and development team
- Concurrently leading a Service Now development project in Agile mode to integrate various corporate functions for the client
- Fostered relationships with vendors to promote positive working relationships
- Ensuring all project related risks are mitigated well ahead of time
- Involved in creating Business solutions for key Business areas for the client
- Key member in Oracle upgrade from 8i to 10G and ZOS 3.7 UPGRADE - testing and implementation of all mainframe modules and resolving all Oracle related issues (data, table related, index related, synonym related and space issues)
- Expert in resolving End User Sales and Rebates issues and ensure smooth closure of yearly sales reported accounting up to 12 Billion USD
- Instrumental in achieving 100 % CSI (customer satisfaction Index) for TCS (Tata Consultancy Services)Contracting Support team for 2011
- Created multiple reusable SQL and mainframe components and developed multiple custom reports for users, clients for daily Business use
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Programmer Analyst/Onsite Coordinator
TATA CONSULTANCY SERVICES PVT. LTD
Melbourne/Kolkata, Australia/India
08.2004 - 10.2006
- Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance
- Delivered and maintained scalable system architecture to support high-availability Internet site with various internal applications
- Maintained existing applications and designed and delivered new applications
- Enhancement of existing CICS and COBOL programs and JCLs
- Configuration Management using Changeman
- Resolution of QA issues before production moves using Mercury Quality Center
- Development of new VisionPlus Interface programs and CICS screens
- Preparation of production support checklists and support SOP documents
- Regular meetings with clients to gather Business requirements, document and implement them also Providing root cause analysis for frequent Production Batch issues
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
Technical Consultant/Module Lead/Team Member
CA-TCG SOFTWARE PVT LTD
Kolkata/Mumbai, India
11.2002 - 08.2004
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution
- Analyzed client business processes to propose optimal software applications for unique requirements
- Installation the CA Unicenter ServiceDesk and SQLServer along with necessary licenses and the administration clients as well
- Warranty support and building and importing of Known Error Database (KEDB) for the new system
- Technical Consultant and Module lead responsible for implementation, customization and rollout of CA Unicenter ServicePlus ServiceDesk 6.0 for CA Ingress Database Support Worldwide
- Warranty support and building and importing of Known Error Database (KEDB) for the new system
- Creation of detailed unit, system and integration test cases and pilot rollout of new system
- Customer rollout and training the users to use the new system along with warranty support
Education
Master of Computer Applications - Computer Science
Madras University
Chennai 08.2000 - 07.2003
Bachelor of Computer Applications - Computer Science And Programming
Andhra University
Visakhapatnam 07.1997 - 07.2000
Skills
Customer delivery expertise
Lead information capture
Passion for customer satisfaction
Transformative leadership
Passion for continuous learning
Customer performance metrics
Customer engagement
Effective information delivery
Additional Information
Date Of Birth: 14-01-1979
Technical Skills
- Programming/Scripting Languages: C, C++, SQL, PL/SQL, COBOL, PRO-COBOL, HTML, JavaScript, VBScript, ASP, XML
- Tools: PLSQL Developer, TOAD, SQL* Plus, CA Jobtrac Job Scheduler, Control M, Expeditor, CA Endevor, OPC/A, CA SOLVE, ITSM, CA Unicenter Suite, SQL Loader, SyncSort, Checkpoint Restart, CA Clarity
- Databases: Oracle 8i, 9i, 10g, MS SQL Server, DB2, CA Ingress
- Operating Systems: UNIX, Windows, IBM ZOS
- Version Control Tools: MS Visual Source Safe, Changeman, CA Librarian
- Ticketing tools: Service Now, Picassa
- Defect Tracking Tools: Mercury Quality Center, HP Quality Center
- Awareness in BI, Data warehouse, data and analytics concepts
Accomplishments
- CSM (Contract Strategy & Management) Super Star Award from a global Healthcare giant for excellent 5 years of service, Jan 2013
- Top performer award in TCS ILP, July 2004
- Bill Gates Award of MCA department for being college topper and Madras University 17th Rank in MCA, 2003
- Outstanding Student Award - College Topper in BCA, 2000
Certification
ITIL v2011 Foundation Certification with 97.5% - July 2014
Timeline
Engagement Delivery Lead for US West Retailers
COGNIZANT TECHNOLOGY SOLUTIONS PVT. LTD
05.2021 - Current
Service Delivery Manager
COGNIZANT TECHNOLOGY SOLUTIONS PVT. LTD
07.2016 - 05.2021
Project Manager/Delivery Lead/Techno Functional Consultant
TATA CONSULTANCY SERVICES PVT. LTD
10.2007 - 07.2016
Programmer Analyst/Onsite Coordinator
TATA CONSULTANCY SERVICES PVT. LTD
08.2004 - 10.2006
Technical Consultant/Module Lead/Team Member
CA-TCG SOFTWARE PVT LTD
11.2002 - 08.2004
Master of Computer Applications - Computer Science
Madras University
08.2000 - 07.2003
Bachelor of Computer Applications - Computer Science And Programming
Andhra University
07.1997 - 07.2000