PAWAN KUMAR
Hotel Management
FARIDABAD
Summary
Customer-oriented General Manager with 24 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
24
24
years of professional experience
Work History
General Manager
Bhagini Hospitality Pvt Ltd
02.2010 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Manager
Golkonda Chimney
08.2004 - 10.2008
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Banquet Manager
Sheese Mahal
02.2003 - 08.2004
- Continuously assessed industry trends and competitors'' offerings enabling the adaptation of services that catered effectively to market demands.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
Chef
Spice Garden
09.2000 - 02.2003
- Boosted employee morale through constructive feedback sessions and recognition of exceptional performance.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Received numerous accolades from critics for creative dish presentations, elevating the restaurant''s reputation within the industry.
- Spearheaded successful catering events, showcasing the restaurant''s signature dishes while maintaining impeccable standards of service.
Education
Diploma - Hotel Management
Food Craft Institute of Haryana Tourism
Fari 04.2001 -
High School Diploma -
Senior Secondary Govt. Boys School
Faridabad, India 04.2001 -
Skills
Account Management
Customer Relationship Management
Schedule Management
Vendor Sourcing
Quality Management
Expense Control
Hobbies
Reading Books.
Cooking.
Gardening.
Timeline
General Manager
Bhagini Hospitality Pvt Ltd
02.2010 - Current
Manager
Golkonda Chimney
08.2004 - 10.2008
Banquet Manager
Sheese Mahal
02.2003 - 08.2004
Diploma - Hotel Management
Food Craft Institute of Haryana Tourism
04.2001 -
High School Diploma -
Senior Secondary Govt. Boys School
04.2001 -
Chef
Spice Garden
09.2000 - 02.2003