Mohit Trivedi

Exceptional Operations Team Leader understand how to motivate, plan, track, and monitor the achievement of operational goal. Possesses seasoned abilities with identification of the operational issue and the methods to address them. Bring a Bachelor’s degree in Business Management along with 4 years of operational team leader experience. Experienced and effective Operations Manager bringing forth valuable industry experience and a passion for management.

• Motivated and trained employees to maximize team productivity.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Monitored supply chain and managed logistics functions for company.
• Managed internal operational standards and productivity targets.
• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Recorded account information to open new customer accounts.
• Processed customer adjustments to maintain financial accounts.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Created and maintained detailed database to develop promotional sales.

• Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
• Responded to customer calls and emails to answer questions about products and services.
• Managed master calendar by scheduling and confirming appointments.
• Coordinated with Development team to resolve service problems and boost client satisfaction.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained staff on operating procedures and company services.