Cricket
Satguru Saran
Service Engineer
Agra
Summary
Profile Summary: A dynamic professional with 5 years of experience in Automobile sector, Service Engineer, Dealers management, Customer Satisfaction, After sales service, Zonal Monthly data Compilation & analysis, Microsoft Office reports, New Network scouting, Vendor dealing. Proficient in conceptualizing & executing Sales & Marketing strategies to drive business growth & achieve desired targets as well as monitor competitor activities to retain market share.
OBJECTIVE: Seeking a long term position in Service department of automobiles where after sales service can be improved through Dealers management, Data analysis,Market activities, Manpower trainings, Product Quality improvements, Product feedback reports, Dealer channel service action reports.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Service Engineer
TVS Motors
Lucknow
05.2015 - 08.2015
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Service Engineer
Yamaha Motors Company
Guwahati
01.2017 - Current
- Analyzed DMS transactions to build logical business intelligence model for real-time reporting needs.
- Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Responsible for Zonal Monthly data Compilation & analysis.
- Responsible for various Zonal data analysis to understand market situation in terms of Service growth.
- Responsible for Customer Satisfaction Index (CSI).
- Responsible for Warranty related issues rectification & technical assistance to tech. as well as customers.
- Responsible for service growth & retention of exiting market share.
- Responsible for executing various business plans into market designed by management for service growth.
- Responsible for on job trainings of technician.
- Responsible for Product Performance Feedback Report.
- Responsible for Dealer Revenue Increment.
MIS Coordinator
Tata Motors
Rudrapur
09.2016 - 01.2017
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created reports based on up-to-date data to inform business decisions.
- Managed data files related with Quality department to provide variuos real-time information.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning Quality department .
- Completed data entry tasks with accuracy and efficiency.
Education
10th -
H.B.S.E
07.2009 - 06.2010
Diploma - Mechanical
DayalBagh Educational Institute
Agra 07.2013 - 05.2016
12th - undefined
Skills
Customer Relations
Planning and Coordination
MS Office
Data Entry
Data validation
Data quality assurance processes
Technical Analysis
Certification
First Class Diploma Mechanical Engineering from D.E.I. Technical College, Agra in 2016.
Interests
Music
Timeline
Service Engineer
Yamaha Motors Company
01.2017 - Current
MIS Coordinator
Tata Motors
09.2016 - 01.2017
Service Engineer
TVS Motors
05.2015 - 08.2015
Diploma - Mechanical
DayalBagh Educational Institute
07.2013 - 05.2016
10th -
H.B.S.E
07.2009 - 06.2010