Anil Rana

Generate New Business Meetings (NBM) for Account Executives and help drive activated pipeline by way of POC (Proof of concept).

• Resurrected and monetized dormant leads to build a book of business and increase revenues.
• Built relationships with customers and the community to promote long-term business growth.
• Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
• Maintained relationships with established accounts and prospected new retailers by calling on customers.

• Generate demand and book Discovery calls through outbound emails, LinkedIn reach out, and cold calling to overcome prospecting rejections and challenges.
• Contacted valuable stakeholders, opening and diversifying accounts and acting as a liaison between the company and the greater business community.
• Adhered to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments.
• Aligned with sales and partner teams to support overall company revenue targets.

• Met demands of high-volume customer enquiries and exceeded performance targets.
• Followed up on customer interactions to provide further support.
• Processed payments for clients and created invoices for outstanding balances.
• Attended to incoming enquiries within target timeframes.
• De-escalated negative correspondence to achieve positive outcomes.
• Gave clients information about available products and services to build awareness.
• Attended regular training to enhance performance and expand knowledge.
• Remained calm under pressure to handle customer complaints and solve problems.
• Established positive rapport with customers through various channels.
• Navigated the internal database to execute tasks quickly and efficiently.
• Got appreciation for 90% quality score in email handling and a maximum C-SAT (Customer Satisfaction)score in voice support for several months.