A Anand Adaikalaraj

Responsibilities:

Senior Support

• Manage user accounts, profiles, roles, and permission sets to ensure data security and appropriate access.
• Customise objects, fields, layouts, and record types to enhance the user experience.
• Handled and resolved complex L2 support tickets
• Collaborated with DevOps and product teams to resolve bugs surfaced from customer tickets and verified fixes in sandbox environments.

Flossum

• Flosum deployment failures, including metadata conflicts, merge issues, and version control errors.
• Validated deployment packages for completeness, accuracy, and compliance with organisational standards before production release.
• Analysed and resolved deployment errors by reviewing Flosum logs, identifying root causes such as missing dependencies, configuration discrepancies, or test failures, and applying targeted fixes to ensure successful deployment.
• Resolved deployment conflicts related to object dependencies, field-level security, profile mismatches, and component failures.
• Executed and validated sandbox-to-sandbox deployments using Flosum, ensuring metadata consistency and integrity across various Salesforce environments (e.g., Dev, QA, UAT )
• Coordinated with developers to resolve metadata discrepancies identified during validation, such as duplicate components or missing dependencies.
• Used Flosum’s “Compare Environment” feature to identify and reconcile differences between source and target sandboxes before deployment.
• Performed pre- and post-deployment data validation to ensure configuration alignment between source and target sandboxes.

Responsibilities:

• Maintaining medical journal
• Tracking the journal and follow up

Responsibilities:

• Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.
• Worked on RP issues, cost budget issues, PID creation issues, Access issue
• Timecard (SDP-RAUD missing hours),
• Timecard (Assignments) integration failures, MCC incidents
• Managed salesforces application user profile, roles and permissions
• Mentored new team members and helped them close incidents
• Reported team progress to stake holders with data on reqular basis
• Handled escalated incidents.

Responsibilities:

• Repairing & installation operating system win xp,7,10
• Microsoft Outlook 2007, 2010, 2016….
• Troubleshooting Printer Issues
• Troubleshooting Internet Issues
• Troubleshooting Networking issues
• Troubleshooting board issues
• Troubleshooting switch and router & configuration
• Diagnoses and resolves end user network or local printer
• Configuring & troubleshooting Microsoft outlook accounts
• Troubleshooting CCTV Camera Issues
• Troubleshooting for sharing the network printer
• Email /Lotus notes ver 8.5.3Installation, configure local work space, transfer of nsf files
• Routine activities, critical activities, monthly monitoring,
• Inventory monitoring and timely procurement of consumables through GeM
• Pc hardware problems, e-mails issues, WLAN and local area network problems

Responsibilities:

Fixing Server Problem

• Wi-Fi Problems & Wi-Fi Access Point Issues
• Microsoft Outlook 2007,2010 Mailing Issues
• Troubleshooting CCTV Camera Issues
• IDS Hotel Management Software Issues ( v4.1 and Fortune next6i )
• Troubleshooting Electronic Door Lock Issues (Onity Software)
• Troubleshooting Networking Issues
• System Problems, Printer Issues and Internet Issues
• Interacted with line of business managers and coordinated the transition into the security database to ensure business compliance with HIPPA

Responsibilities:

• Original tracking Queue, SMR, CLS
• Branch Banking (Process Associate)
• Sign Scanning
• Suvidha Account (Process Associate)

Responsibilities:

• Handling System lab
• Repairing operating system and lab software issues
• Networking issues