A BALAGURUNATHAN
Chennai
Summary
- Proven IT support engineer skilled in customer service and help desk ticketing systems.
- At Leighton India, provided IT system support, Office Administration on an over 8 project sites.
- Career Summary Graduate with experience in IT System Administration and Networking on Windows OS.
- Design and implement the project site office with Local Area Network (LAN); Technical Support.
Overview
31
31
years of professional experience
1
1
Certification
Work History
TATA Group
Motorola Facility, SIPCOT Hitech SEZ
Flextronics Electronics Manufacturing Facility –SIPCOT
Wintek Manufacturing Facility Nokia Telecom SEZ
Nokia Telecom SEZ
Nokia Mobile Phone Facility, Nokia Telecom SEZ
Executive
Leighton India Contractors Pvt Ltd
10.2022 - Current
- System IT support /Administration
Associate IT Support
Leighton India Contractors Pvt. Ltd
07.2019 - 10.2022
- LIN) is a part of the CIMIC Group
- Australia’s major constructing and contracting company
- LIN started operations in India in 1998
- Operating across a diverse range of sectors including Oil & Gas, Buildings, and Infrastructure
- Worked at Leighton India
- Provided IT support to project team of 300+ users
- Arranged Network Printer and Scan facility for 350+ users
- Provided project data access to 700+ approved users
- Setup and help user for VoIP/Video Conference meetings on daily basis
- Restored user backup 99% as per requests on help desk ticket system
- Created & disable the official email id for 400+ employees
- Administration of Local Area Network [LAN] with 100% up-time
- Configured desktops, laptops and network printers for 350+ users
- Managed user accounts and groups on Windows Domain Controller
- Managed internet leased line, through Fiber Optic / Satellite / RF WiFi with 99% up-time
- Managed IT Application licenses inventory for 250+ users
- Maintained the Master Inventory Register of IT assets for 700+ users
- Deployment of 8+ project site offices with IT systems, networking equipment
- Handled 750+ IT help desk requests per month
- Assisted the network team in monitoring 5 servers remotely
- Conducted IT services training for 150+ new employees
- Coordinate with IT Sub-contractors and Consultants on weekly basis
- Mobilize & demobilize 5+ IT setup on schedule as required by management
- Upgraded the equipment, hardware and software & to ensure all systems are kept up-to-date., Provide on call support to clients like Easan Farm Machinery.
Senior Engineer
Leighton India Contractors Pvt Ltd
08.2018 - 06.2019
- Makers Group - Maker Maxity Mall & Hotel project
Sr. Executive
IT & DC, Leighton India Contractors Pvt Ltd
05.2016 - 07.2018
- Forum Group – Esplanade Mall Project.
Assistant Manager – IT Help desk
Leighton India Contractors Pvt Ltd
09.2011 - 06.2015
- Chenani - Nashri Tunnel Project
IT Engineer
Leighton India Contractors, Pvt Ltd
05.2006 - 08.2011
Sr. Service Executive
Team Computers Pvt Ltd
05.2002 - 05.2006
- Server installation and maintenance of data center, SAN environment, HP storage works library
- (4 years)
System Engineer
Penta soft Technologies Ltd
09.2000 - 03.2002
- Responsibilities for user backup in Windows NT platform; Network Printer configuration and maintenance; Configuration of Microsoft Exchange clients
- (1 Year, 7 months)
Sr. Service Engineer
Softgen Systems
02.1997 - 08.2000
- Provide Support on Novell Netware 3.x server and Clients; Maintain 10+Servers
- Laptops, Desktops 100+ users
- (3 years, 7 months)
Service Engineer
Metro Computers Leasing Services Pvt Ltd
08.1993 - 01.1997
- Desktop PC assembling, troubleshooting, Service and support for 50+ clients
- (3 years, 6 months)
- Declaration
- I hereby declare, the above details are true to best of my knowledge and belief
- Yours Sincerely, (Balagurunathan)
- Page 3 of 3
Education
• Bachelor’s Degree - Computer Applications
Annamalai University
• Diploma - Electronics & Communication Engineering
Government Polytechnic
Certification
- STCW – STSDSD, PST, FPFF, EFA, PSSR (2020)
- MS Windows Server 2012 – Online Training completed (2019)
- ITIL v3 Foundation (2010)
- MCSA - Microsoft Certified Professional (2008)
- CCNA - Cisco Certified Network Associate (2008)
Accomplishments
- Customer Service
- Problem-Solving
- Teamwork & Leadership
- Good Communication
- Ability to adapt circumstances
- Personal Details
Timeline
Executive
Leighton India Contractors Pvt Ltd
10.2022 - Current
Associate IT Support
Leighton India Contractors Pvt. Ltd
07.2019 - 10.2022
Senior Engineer
Leighton India Contractors Pvt Ltd
08.2018 - 06.2019
Sr. Executive
IT & DC, Leighton India Contractors Pvt Ltd
05.2016 - 07.2018
Assistant Manager – IT Help desk
Leighton India Contractors Pvt Ltd
09.2011 - 06.2015
IT Engineer
Leighton India Contractors, Pvt Ltd
05.2006 - 08.2011
Sr. Service Executive
Team Computers Pvt Ltd
05.2002 - 05.2006
System Engineer
Penta soft Technologies Ltd
09.2000 - 03.2002
Sr. Service Engineer
Softgen Systems
02.1997 - 08.2000
Service Engineer
Metro Computers Leasing Services Pvt Ltd
08.1993 - 01.1997
TATA Group
Motorola Facility, SIPCOT Hitech SEZ
Flextronics Electronics Manufacturing Facility –SIPCOT
Wintek Manufacturing Facility Nokia Telecom SEZ
Nokia Telecom SEZ
Nokia Mobile Phone Facility, Nokia Telecom SEZ
• Bachelor’s Degree - Computer Applications
Annamalai University
• Diploma - Electronics & Communication Engineering
Government Polytechnic