A. Balaji
Operation Manager
Chennai
Summary
A professional with over 12+ years of experience in different challenging fields of warehousing, commercial, logistics & Sales having expertise in problem solving, operations,strategic planning, process optimization, effective resource management and preparing day to day company reports. Job work includes analyzing reports on daily, weekly, monthly MIS. Playing a major role in sales forecasts in tandem with sales and forwarding the same to concerned departments and coordinating and organizing monthly review meetings with general manager. Trusted to deliver high-quality outcomes in dynamic environments.
Overview
14
14
years of professional experience
4
4
Certifications
1
1
Language
Work History
Operation Manager
SEAWAYS GROUP
10.2016 - Current
- Streamlined the end-to-end logistics process for a diverse range of goods, optimizing receipt, storage, and dispatch operations.
- Partnered with the shift in charge and supervisors to develop and implement a comprehensive performance management system, resulting in improved employee engagement, and an increase in customer satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Trained team members on new processes, resulting in a reduction in onboarding time, and increased proficiency in daily tasks.
- Maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
- Control inventory levels by conducting physical counts and reconciling with the data storage system.
- Maintain the physical condition of the warehouse by planning and implementing new design layouts, inspecting equipment, issuing work orders for repair, and issuing requisitions for replacement.
- Achieve financial objectives by assessing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Completes warehouse operational requirements by scheduling and assigning employees, and following up on work results.
- Maintain warehouse staff by recruiting, selecting, orienting, and training employees.
- Maintain warehouse staff job results by coaching, counseling, planning, monitoring, and appraising job results.
- Monthly visual check for the fire hydrant and the fire extinguisher.
- Location accuracy audit on a weekly basis.
- Preparing the KPI report and analyzing it with the monthly reports.
- Streamlined and optimized inbound and outbound process flows.
- Maintain the CAPA report and G8D, analyzing root causes, and implementing new processes toward improvement.
- It will be a part of a comprehensive internal audit with a cross-functional team, analyzing financial processes, and identifying inefficiencies.
- Regular plant walk for identification of the Unsafe Act and Unsafe Conditions (UA/UC)
- Monitor the adherence to safety, and ensure a safe and productive work environment for all employees.
- Free trade warehousing zone services (FTWZ Services) provide services that include container handling, clearing and forwarding, line activities, warehousing, and distribution.
Lenskart Advisor
DealsKart
09.2015 - 10.2016
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring accurate advice was provided to customers at all times.
- Working outside the premises of the company and independently attending all home eye check-up customer leads in an efficient and time-bound manner.
- Carrying out eye testing of the customer with due professional care and diligence.
- Assisting the customer in selecting the right eye frame and lenses on the Lenskart website and app.
Senior Sales Executive
Pancard Clubs Ltd, Panoramic Group
01.2013 - 09.2015
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Drove concept sales of timeshare memberships, consistently achieving and exceeding monthly sales targets.
- Acquired new customers through prospecting, referrals, and lead generation activities.
- Conducted personalized sales presentations and demos, addressing client needs and objections to close deals.
- Built and maintained strong customer relationships, enhancing retention, and repeat sales.
- Leveraged CRM tools to track sales activities, manage leads, and optimize conversion ratios.
Safety Officer
Valecha Engineering
05.2012 - 12.2012
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Promoted a strong safety culture by leading by example and consistently demonstrating commitment to best practices in the workplace.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Educated employees on hazardous waste management, emergency response and safe work practices.
Education
MBA - Logistics And Supply Chain Management
University of Madras
Chennai, India01-2025
B.Com - Corporate Secretary ship
The New College (Autonomous)
Chennai 04.2001 -
Skills
Able to adapt quickly and effectively to operational issues
Organizational development
Time management and organization skills
Problem-Solving Abilities
Operational excellence
Workforce planning
Business analysis
Accomplishments
- 2018 Sep Appreciation certificate received from Huawei (client of seaways)
- Handle production unit from the order generated till dispatch
- Best Employee Award in Seaways 2017
- Best Kaizen Award in Seaways 2021
Certification
Diploma in Industrial fire and safety at BSS community college @ 2016
Personal Skills
- Comprehensive problem-solving abilities
- Good verbal and written communication skills
- Ability to deal with people diplomatically
- Track and measure staff performance
Timeline
Integrated Management System Internal Auditor Training
08-2017
NEBOSH -The International General Certificate in Occupational Health and Safety (IGC)
05-2017
Operation Manager
SEAWAYS GROUP
10.2016 - Current
Diploma in Industrial fire and safety at BSS community college @ 2016
05-2016
Lenskart Advisor
DealsKart
09.2015 - 10.2016
Senior Sales Executive
Pancard Clubs Ltd, Panoramic Group
01.2013 - 09.2015
Managing Safely - IOSH Certification association with Green World group
09-2012
Safety Officer
Valecha Engineering
05.2012 - 12.2012
B.Com - Corporate Secretary ship
The New College (Autonomous)
04.2001 -
MBA - Logistics And Supply Chain Management
University of Madras