A BILAL
Chennai
Summary
Highly skilled and motivated Accounts Receivable (AR) Team Leader with over 2.5 years of experience in Revenue Cycle Management (RCM) within the healthcare industry. Proven track record in leading teams to optimize AR processes, improve collections, and ensure compliance with industry standards. Strong analytical, communication, and leadership skills, with a focus on driving team performance and exceeding client expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
TEAM LEADER
HRMD Management
06.2023 - Current
- Lead and manage a team of AR specialists, overseeing daily operations, productivity, and compliance with established procedures.
- Develop and implement strategies to optimize AR processes, reduce days in AR (DAR), and enhance cash flow.
- Conduct regular performance reviews, provide constructive feedback, and set clear goals to drive team success.
- Collaborate with cross-functional teams, including billing, coding, and client services, to resolve issues and streamline workflows.
- Analyze AR data to identify trends, potential risks, and opportunities for process improvements, presenting findings to senior management.
- Ensure adherence to regulatory requirements and industry standards, maintaining the highest level of accuracy and compliance.
- Manage client relationships, addressing concerns and providing regular updates on AR performance and outcomes.
Team Leader
OMEGA HEALTHCARE
02.2022 - 01.2023
- Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly among staff, and making sure motivation and performance levels are maintained
- Provide mentorship, training, and coaching to the team
- Work with quality and business transformation team to identify, recommend and implement process project improvement
- Adhere to organizational policies and procedures
- Daily meeting with teams (Discuss the emails received, where we are standing, Topper – Productivity needs to cross-check all are in the same page about the updates)
- Monitor and ensure that daily productivity and quality levels of team members meet project standards
- Identifying the Bulk Issues and cascade the information to respective Account Manager to resolve it as soon as possible
- Tracking the team members attendance and performance report
- Conducting Assessment and feedback session on the training program
- Creating website login to check eligibility and claim status to make the team to work easily
Group Coordinator
MIRAMED AJUBA SOLUTIONS INDIA PVT. LTD
06.2014 - 03.2020
- Monitoring performance and providing feedback and advice for improvement and development
- Conducting training program on the project and software for new employees
- Conducting Assessment and feedback session on the training program
- Creating website login to check eligibility and claim status to make the team to work easily
- Sending clarification emails to the account manager to get the accounts resolved
- Coordinate with provider enrollment team to fix the provider related issues
- Helped the team to maximize collections by analyzing the outstanding accounts receivables
- Trending the Bulk Issues from the outstanding AR report and escalating to the appropriate team to fix the issues
- Creating Instructions Agreement for new instructions which we are receiving from the clients
Lead Analyst (Quality Assurance)
SOMNIA SOLUTIONS PRIVATE LIMITED
04.2009 - 04.2014
- Sampling the process and identify the errors and rectifying the issues
- Effective Feedback and Refresher contents developed for the process executives
- Clarifying the doubts and helps the team to achieve 100% quality
- Responsible for training the new member joining in the team (OJT)
- Identify training needs for the team to improve the quality and knowledge of the team
- Escalating the global issues and taking initiatives
- Preparing QPR (Quality Performance Report).
Education
Master of Science -
BHARATHIDASAN UNIVERSITY
TRICHYSkills
- Revenue Cycle Management (RCM)
- Medical Billing
- Insurance Verification and Authorizations
- Denial Management and Appeals
- Team Leadership and Performance Management
- Compliance and Regulatory Knowledge (HIPAA, CMS guidelines)
- Process Improvement and Optimization
- Reporting and Data Analysis
- Billing Software Proficiency (Epic, eCW, Kareo, IDX, KAM, NextGen, Intergy, Medisoft, etc)
Certification
Certified Revenue Cycle Specialist-CRCS
Accomplishments
Adjudged as the 'Gem Award' winner at Somnia Solutions Pvt Ltd.
Recognized as the Best Performer of the Year in 2016.
Languages
English
Tamil
Personal Information
- Date of Birth: 05/06/1984
- Marital Status: Married
Disclaimer
I solemnly declare that the above furnished details are true to the best of my knowledge and belief.
Timeline
TEAM LEADER
HRMD Management
06.2023 - Current
Team Leader
OMEGA HEALTHCARE
02.2022 - 01.2023
Group Coordinator
MIRAMED AJUBA SOLUTIONS INDIA PVT. LTD
06.2014 - 03.2020
Lead Analyst (Quality Assurance)
SOMNIA SOLUTIONS PRIVATE LIMITED
04.2009 - 04.2014
Master of Science -
BHARATHIDASAN UNIVERSITY
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