A. Krithika
Business Analyst
Hyderabad,TG
Summary
Experienced Business Analyst with 5.5 years of expertise in identifying business problems and opportunities, gathering and analyzing complex data, to enhance process efficiency and organizational performance. Proficient in advanced data analysis, visualization tools (Power BI), and SQL for managing large data to support strategic decision-making. Skilled in business process modeling, systems analysis, and Agile methodologies to facilitate cross-functional collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst
Sales & Outreach
- Worked with client to understand their requirements and their functionality, written user stories by breaking down Epic user stories into smaller and manageable tasks, including detailed acceptance criteria, to provide clear direction to the development team.
- Improved sprint velocity by 35% which inturn Reduced project delivery time by 20%.
- Designed and implemented dynamic dashboards and reports using Power BI that delivered real-time business insights, contributing to a 18% increase in quarterly.
- Worked with QA team to design test cases for CRM modules and tracked defects in JIRA. Facilitating sprint planning, daily stand-up, sprint review, and sprint retrospective meetings.
- Project 2
Process Associate
Kenexa
02.2010
- Answered Technical calls supporting to KRP process.
- Handle inbound/outbound calls, chats, or emails to resolve customer inquiries, complaints, and requests promptly within turnaround time (TAT).
uLaw Business Analyst
Global University Systems
03.2018 - 10.2023
- Initially the project was discovered in waterfall model where requirements-gathering phases of the system was built, securing formal sign-offs from the stakeholders and creating comprehensive project documentation like preparing BRD,FRD documents. Designed wireframes and interactive prototypes using Balsamiq to visually communicate requirements to stakeholders and technical teams.
- Later which the project got migrated to agile environment due to increased flexibility, where change can be adapted and the end product can be delivered faster to the benefit of end users.
- Led a cross-functional team in implementing Agile practices, resulting in a 30% reduction in project delivery time.
- Designed AS-IS and TO-BE process flows for admissions, enrollment, grading, and attendance management.
- Defined functional requirements and developed user stories in JIRA for agile delivery.
- Developed and presented data-driven business strategies to senior management, influencing key decisions that increased annual revenue by 10%.
- Project 1
Process Analyst
Amazon
05.2017 - 02.2018
- Analyze customer interactions and feedback to identify trends for business analysts.
- Reduced average ticket resolution time by 25%, resolving 150+ queries weekly while meeting 95% SLAs.
- Handled support for 500+ customers, cutting errors by 25% and enhancing BA process insights. Lowered follow-up emails by 30%, correlating to 15% higher CSAT scores.
Process Developer
Genpact India Pvt.Ltd (Google)
11.2014 - 04.2017
- Handled 200+ account recovery cases weekly with 98% customer satisfaction rating.
- Assisted in decreasing fraudulent recovery attempts by 25% through heightened verification protocols.
- Achieved a 90% success rate in verifying user identity on first recovery attempt. Reduced recovery failure rate by 30%, enhancing successful access restoration.
Electrical Engineer
PSL Pvt.Ltd
11.2010 - 06.2011
- TATA PROJECT LTD – RINL – Vizag Steel Plant Pipeline Project-950Mtrs
- LANCO Infra tech Limited - Transportation of Water for Pradip Refinery Project – 93 kms.
- M/s. Zuberi Engineering Company - Raw Water Intake System for 6 X 600 MW KMPCL Project–75kms.
Education
B-tech - Electrical and Electronics engineering
Vignan's Institute of Information And Technology
Visakhapatnam, India 04.2001 -
Skills
Elicitation and Collaboration
Certification
Certified IT – Business Analyst IIBA [EEP]
Timeline
uLaw Business Analyst
Global University Systems
03.2018 - 10.2023
Process Analyst
Amazon
05.2017 - 02.2018
Process Developer
Genpact India Pvt.Ltd (Google)
11.2014 - 04.2017
Electrical Engineer
PSL Pvt.Ltd
11.2010 - 06.2011
Process Associate
Kenexa
02.2010
B-tech - Electrical and Electronics engineering
Vignan's Institute of Information And Technology
04.2001 -
Business Analyst
Sales & Outreach