Summary
Overview
Work History
Education
Skills
Timeline
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A Lavanya

Summary

4.6 Years of experience in Trust and safety,content moderation,analysis,creation researching and ideating. Ability to identify, analyze and report risk trends to improve customer experience. Demonstrated effective verbal and written communication skills and excellent interpersonal skills at all levels of business and day to day management of potentially sensitive content ,evaluating online social media ,web page content . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Content curator

Josh Talks
Bangalore
03.2023 - 07.2023
  • Researching, ideating, and creating content and marketing collaterals for the Josh Talks
  • Researching, sourcing, qualifying and finalizing speakers for high-intent talks (videos)
  • Understanding and connecting the speaker's story with audience's aspirations, and selecting right approach
  • Researching and understanding target audience, to better curate and deliver content that is engaging and resonates with them
  • Working closely with production and post-production teams to ensure the output is of desired quality
  • Writing and curating ads to drive effective conversions
  • Structuring the story based on script to maintain flow and engagement
  • Creating and designing thumbnail iterations, YouTube video titles, and descriptions.
  • Approved, reviewed and edited content flowing to website

Trust and Saftey Content Analyst

ENCORA INNOVATION LABS
Bangalore
04.2021 - 09.2022
  • Research and resolve all issues related to spam, Account Takeover and Terms of Service violations
  • Basic knowledge of identity theft and industry risk trends
  • Effectively identify problems and issues by performing relevant research using appropriate tools
  • Able to manage internal and external escalations received for fraud and all other disputes
  • Communicate effectively and concisely with customers and internal partners in pursuit of resolution on cases in written form
  • Analyze identity theft and misuse reports, identify trends that need to be addressed and communicate findings to appropriate stakeholders
  • Address site violations in timely manner via telephone or written correspondence
  • Assist in day to day Risk related job functions including but not limited to customer facing, product payment delinquencies, risk reporting, and other duties as needed.

Content Strategist

Pierian services, KAUISHOU TECHNOLOGY INDIA
Bangalore
09.2020 - 04.2021
  • Managing Content strategy by Handling various Risks and issues ,leading educational teams for cross functional Collaboration
  • Formulate and manage standards ,set safe strategies,monitor public sentiments &Engage with moderation team
  • Evaluate level 5 creators according to criteria of quality ,Originality and influence
  • Improve Content Quality by evaluating current status on subjective basis,reverse-engineering and optimizing recommendation strategy
  • Restrict viral spreading of content which are not HQ by involving operations team .

Senior Associate

Wipro Ltd
Bangalore
01.2018 - 12.2019
  • Managing a team of 16 by providing support to them and clarifying doubts and also by conducting sessions.
  • Ensure that team and the client's knowledge is calibrated.
  • Perform quality audits in accordance with established goals.
  • Deliver necessary assistance to reviewers by clarifying process-related questions. Feedback will be shared with reviewers on a daily/weekly basis.
  • Liaison with client on process-related questions and grey-area cases.
  • Analyze team performance and provide updates to business leaders.
  • Analysis of Errors and Escalations' Root Causes

Education

B Tech,Bio Technology

Satyabhama University
06.2012 - 05.2016

Intermediate

N.R.I Academy
Vijayawada
04.2010 - 05.2012

Skills

Content Editing

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Timeline

Content curator

Josh Talks
03.2023 - 07.2023

Trust and Saftey Content Analyst

ENCORA INNOVATION LABS
04.2021 - 09.2022

Content Strategist

Pierian services, KAUISHOU TECHNOLOGY INDIA
09.2020 - 04.2021

Senior Associate

Wipro Ltd
01.2018 - 12.2019

B Tech,Bio Technology

Satyabhama University
06.2012 - 05.2016

Intermediate

N.R.I Academy
04.2010 - 05.2012

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