Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Projects
Languages
Personal Information
Timeline
Generic

A. MAHARAJAN

Chennai

Summary

Results-driven retail professional with 20+ years of leadership experience across hypermarkets, supermarkets, and apparel sectors. Proven expertise in store operations, team leadership, customer engagement, and P&L accountability. Currently leading store operations at Max Hypermarket (SPAR) under the Landmark Group in Chennai. Skilled in merging physical and digital retail strategies to drive business growth and enhance customer experience.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Store Manager

Max Hypermarket India Pvt Ltd (SPAR)
Chennai
08.2023 - Current
  • Company Overview: Leading retail chain under the Landmark Group, specializing in hypermarket operations.
  • Organize and assign employee schedules to meet store operational needs effectively.
  • Recruit, select, onboard, and train staff to maintain a capable and motivated workforce.
  • Support employee performance through coaching, counseling, and disciplinary actions when necessary.
  • Ensure that the store consistently meets organizational standards for health and performance.
  • Develop and manage annual budgets, analyze spending, and address any financial discrepancies.
  • Build relationships with both current and potential customers to understand and fulfill their needs.
  • Approve contracts to ensure the availability of necessary merchandise and services.
  • Review merchandising efforts, identify opportunities for sales promotion, and authorize clearance sales.
  • Study advertising, sales promotion, and display plans to effectively market merchandise.
  • Implement security measures to safeguard merchandise and ensure the safety of employees and customers.
  • Maintain a clean and safe store environment to enhance the store's reputation and protect its stability.
  • Ensure compliance with legal requirements to uphold the store's integrity.
  • Take the lead in implementing and enforcing operational procedures to streamline store operations.
  • Work closely with the marketing team to develop and implement advertising, sales promotion, and display plans that effectively showcase merchandise and drive customer traffic.
  • Monitor the performance of marketing initiatives and adjust strategies as needed to optimize results.
  • Analyze operational and financial data, including sales trends, customer demographics, and competitor activities, to identify opportunities for refining marketing strategies and improving business performance.
  • Leading retail chain under the Landmark Group, specializing in hypermarket operations.

Assistant Store Manager – Operations

Max Hypermarket India Pvt Ltd (SPAR)
Chennai
08.2013 - 07.2023
  • Company Overview: Leading retail chain under the Landmark Group, specializing in hypermarket operations.
  • Orchestrated comprehensive recruitment initiatives, encompassing interviewing, hiring, and training of new associates in strict accordance with company standards and strategic objectives.
  • Masterminded the receipt of substantial shipments on a weekly basis and meticulously coordinated the distribution of merchandise to the sales floor, ensuring optimal stock levels and presentation.
  • Preserved an immaculate and organized sales environment, including displays, ensuring a visually captivating atmosphere for customers while guaranteeing the availability of all products.
  • Exemplified superior leadership in delivering exceptional customer service, establishing a benchmark for the team to emulate and ensuring that customer satisfaction remained paramount.
  • Executed comprehensive employee training and oversight in alignment with company policies and objectives, nurturing a culture of growth and accountability.
  • Facilitated weekly conference calls with the retail sales team to discuss strategic business objectives and communicate forthcoming events, ensuring alignment and engagement across the team.
  • Instituted stringent financial management protocols, encompassing daily verification of cash discrepancies and deposits, thereby ensuring the integrity and transparency of financial records.
  • Supervised the meticulous recording of all cash transactions, diligently cross-verifying physical cash on hand with documented transactions, and cataloging any discrepancies for further investigation.
  • Collaborated with the online team to guarantee timely processing of incoming orders, accurate product information, and real-time stock availability updates to avert over-selling and secure customer satisfaction.
  • Engaged with logistics and delivery teams to confirm product availability and estimated delivery timelines, maintaining transparent communication with customers regarding order status and potential delays.
  • Worked closely with the finance and online payment processing team to promptly execute payments, reconcile accounts, and address refund requests and product returns efficiently, ensuring a seamless experience for customers.
  • Leading retail chain under the Landmark Group, specializing in hypermarket operations.

Store Manager

Reliance Fresh, Reliance Retail Ltd
Chennai
11.2007 - 08.2013
  • Company Overview: A major retail chain in India, focusing on fresh produce and grocery items.
  • Ensure that signage's for fresh products are displayed according to our standards and designed to attract customers.
  • Direct the sales team to prioritize floor sales and actively work towards achieving set targets.
  • Implement strategies to engage customers and enhance their shopping experience, ultimately driving sales.
  • Conduct a daily cross-verification of PLU counters to ensure accurate pricing and functionality.
  • Maintain an updated checklist to track the status of each counter, confirming that proper weights are consistently measured.
  • Collaborate closely with vendors to ensure timely and accurate stock deliveries based on floor requirements.
  • Establish effective communication channels to address any issues or adjustments needed in the delivery process.
  • Implement mechanisms to capitalize on sales advantages and overcome challenges, fostering a proactive approach to achieving targets.
  • A major retail chain in India, focusing on fresh produce and grocery items.

Team Leader

RMKV Textiles
Chennai
04.2004 - 10.2007
  • Company Overview: A prominent textile retail chain in India, known for its quality fabrics and garments.
  • Supervised sales floor activities, customer service, and daily operations.
  • Trained junior staff and coordinated with the inventory team.
  • A prominent textile retail chain in India, known for its quality fabrics and garments.

Education

B.A. - Economics

Tamil Nadu Open University
01.2008

Skills

  • Retail operations management
  • Sales & Revenue Growth
  • Inventory control and merchandising
  • Team Leadership & Staff Development
  • Compliance & Risk Management
  • Strategic Planning & Execution
  • Online order and logistics coordination
  • Marketing strategy and implementation

Certification

FSSAI Certified – Food Safety Supervisor (Advanced Retail & Distribution)

Accomplishments

  • Best Store Manager Award at Reliance Fresh (2010 & 2013).
  • Promoted for reducing shrink rate at Reliance.
  • Led handover of 15 stores and opened 3 new stores as Inventory Head.
  • Managed stores from 5,000 to 60,000 sq. ft.
  • Delivered 480 online orders in a single day.
  • Selected as South Zone trainer.
  • Ranked Pan-India No.1 in Customer NPS.
  • Implemented fast checkout systems.

Projects

Launched a WhatsApp-based order system during the May 2020 lockdown, resulting in 150 daily orders and ₹60 lakh in sales. Played a key role in opening new stores at VR Mall, Marina Mall, and Prozone Mall. Contributed to the layout design for Forum Mall.

Languages

  • Tamil
  • English

Personal Information

  • Date of Birth: 01/01/84
  • Marital Status: Married

Timeline

Store Manager

Max Hypermarket India Pvt Ltd (SPAR)
08.2023 - Current

Assistant Store Manager – Operations

Max Hypermarket India Pvt Ltd (SPAR)
08.2013 - 07.2023

Store Manager

Reliance Fresh, Reliance Retail Ltd
11.2007 - 08.2013

Team Leader

RMKV Textiles
04.2004 - 10.2007

B.A. - Economics

Tamil Nadu Open University

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