Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Timeline
Generic
A N Chandra shekar

A N Chandra shekar

Seniour fraud office
Hyderabad / Secunderabad,Telangana

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure seniour position. Ready to help team achieve company goals.

Overview

2025
2025
years of professional experience

Work History

Application Vetting Officer

HSBC
Hyderabad
12.2023 - Current
  • It's a very critical process of applications vetting for bank accounts, credit cards & Personal loans for UK customers
  • Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.

Process Developer

Genpact
4 2007 - 7 2015
  • Responsible for receivable of Penske Truck leasing (collections)
  • Responsible for identifying the significant accounts and also resolving disputes
  • Responsible to convert past due receivables into cash
  • In this roles of collections persuade customers to pay the invoice on time
  • Responsible to convert past due receivables into cash, improved order of cash
  • Worked under down-steam process like cash apps & refunds
  • Moved into cash application process and started handling the process from March 2010
  • Key responsibility is working on research cases
  • Got cross trained in Penske logistics process, and wire application of PTL
  • Started handling both Canada & logistics process
  • Sur-passed the given target for the process
  • Having skilled in OTC domain
  • Always finished the responsibilities work with in TAT time
  • Received star of month award in January 2011
  • Received individual Excellence award in June 2012 for my consistent closure by Fran Cocuzza (CFO)
  • I have been helpful to new team members whenever it was needed
  • Received star of month award in December 2013 again
  • Have taken initiative to train new joiners in my team
  • Have always been helpful to my team members with my best knowledge in process
  • Helped my team in drafting emails on high dollar accounts, Also gave feedbacks to do the right follow ups
  • Active contributor in planning for team bonding activities like teams huddles, whenever it was needed in the absence of supervisors

Senior Fraud Officer

HSBC
Hyderabad / Secunderabad
09.2022 - Current
  • In the month of September 2022 have been promoted as senior fraud officer supporting UK region
  • It's an out bound & inbound calling process
  • Have been calling out to customers & taking confirmation about the transactions & checking the authenticity of the transactions attempted on the debit or credit card/s
  • If the inbound call volume is high, have supported the process by taking in calls & supporting customers on fraudulent transactions attempted on cards
  • Simultaneously taking the necessary action on cards
  • Have been phenomenal contributor in calling process since inception with HSBC
  • Have been part of bridge process in bringing the new joiners BAU by supporting
  • Have played maximum part in introducing new process/s to with the team, whenever required

Customer Service Representative

HSBC
Hyderabad
09.2015 - 09.2022
  • My customers have needs as unique as they are and an important part of our role is to understand their needs and provide the right solution to assist them
  • To answer in bound calls made by HSBC banking customer from MIDDLE EAST (MEENA REGION)
  • By answering customer s queries about their banking & credit cards issued by HSBC
  • Later moved in digital banking for same region
  • I have been a digital advocate and campaign our range of channels, ensuring customers have the opportunity to choose the channels that suits their needs
  • Have been proactively support and encourage customers to use our digital services including online banking & mobile banking also
  • Delivering quality, needs-based solutions to clients,(related to internet banking& personal banking)
  • Ability to identify the needs of the customer accordingly in order to introduce them to the appropriate products, services that will best suite them
  • Digital servicing: Enable our customers to engage fully with our digital channels, educating on the products and services available
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

B.com - advertising and marketing management

Osmania university

Intermediate -

Vijay Nager Jr Collage
Hyderabad

SSC -

Sharada Vidya Mandir
Wanaparthy

Diploma - undefined

APTECH LTD

Skills

Team player

Open to new ideas

Open to challenges

Strive for perfection

Decision making skills

Planning

Flexible

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Personal Information

Hobbies: Browsing through the internet, Listening music

Timeline

Application Vetting Officer

HSBC
12.2023 - Current

Senior Fraud Officer

HSBC
09.2022 - Current

Customer Service Representative

HSBC
09.2015 - 09.2022

Diploma - undefined

APTECH LTD

Process Developer

Genpact
4 2007 - 7 2015

B.com - advertising and marketing management

Osmania university

Intermediate -

Vijay Nager Jr Collage

SSC -

Sharada Vidya Mandir

Similar Profiles

CREATE PROFILE
A N Chandra shekarSeniour fraud office