A PRIYA
Bangalore
Summary
Dynamic finance professional with extensive experience at Puravankara Limited, adept in ORACLE ERP and customer relationship management. Proven track record in optimizing processes and enhancing customer satisfaction. Skilled in generating insightful MIS reports and resolving complex issues, demonstrating strong analytical and interpersonal abilities to drive results.
Overview
11
11
years of professional experience
Work History
Senior Executive - CRM
Puravankara Limited
Bangalore
10.2024 - Current
- · Verifying MTP and approving the file to login customer files and update details in the CRM system
- · Ensure accuracy of agreements, payment schedule, and allocation details
- · Tracking booking payments are posted on time, and the login documents are uploaded in DMS, cancellations, modifications and unit handovers
- · Providing status updates on booking payments, documents and handover timelines.
- · Support in generating MIS and management reports like debtors, Registration done payable pending, agreement unregularized summary for decision making.
- · Maintain accurate unit wise data along with pricing approvals on monthly basis for audit and reporting
- · Track and process customer payment milestones linked with construction progress and other charges as per the requirement.
- · Processing of property tax and customer refunds on EOI payments
- · Publishing feedback report on weekly basis
- Handling customer complaints, provide appropriate solutions, and alternatives within the time limits.
- Oversee comprehensive customer relationship management strategies, and ensure high-quality customer care.
Assistant Manager - Finance
August Purple Services Private Limited
02.2023 - 07.2023
- Involved ERP implementation 365D MSD, Getafix & Oracle fusion cloud
- Internal Audit Statutory Audit IFC audit quarterly annual audit support
- Support for Internal Audit working on samples schedules resolve audit query
- Validation & Processing of vendor invoices
- Processing of PO & Non-PO invoices for vendors with accuracy adhering to strict timelines.
- Vendor reconciliation & Quality Check on the invoice postings before forwarding the invoice for payment.
- Generating and issuing credit note if the invoice as per the customer requirements.
- Involved in Audit queries
- Ensuring the proper accounting treatment for TDS deductions / RCM/ GST wherever is applicable.
Assistant Manager - Finance
ANI Technologies Pvt. Ltd.
11.2018 - 01.2023
- Worked in different financial divisions at OLA Finance (Finance - Reporting team – AR)
- Accounting of Expenses under General Ledgers in Oracle.
- Verifying Month end Schedules of Various GL codes along with management interaction in Audit queries and providing details requested by the audit team.
- Verification in terms of Different types of Deposits, Insurance, Wallet reconciliation
- Timely preparation of Bank Reconciliation & MIS reports.
- To validate source/expenses which posted by AP team.
- Validation & Processing of vendor invoices and Knocking of advance payments.
- Expenses are billing on daily, monthly and quarterly basis like standard products and cross charging products.
Senior Executive- Operations WFM
Health Vista India Pvt. Ltd
08.2015 - 11.2018
- Handling Pan India Home-care services for clinician visits
- Responsible for handling customer requests and complaints in accordance with company policies.
- Manpower planning and execution across 4 levels. Nursing attendants, nurses, doctors-and Physiotherapists
- Ensuring Process an audit compliance in servicing customers (both internal and external)
- Providing inputs for the addition and improvement of technology to manage field force.
- Management of resources to manage minimal cancellation and highest recovery in case of customer cancellation.
- Managing Nursing and Physio visits completion of workforce management tickets within 24 hours
Executive
MRO Solutions Pvt. Ltd
06.2015 - 08.2015
- Forwarding daily and weekly MIS to CFO on time and forwarding Hard copy file status in-time.
- Capable of attending the inbound and outbound calls regarding the products.
- Preparation of cheques & invoices along with required approval for payments.
- Monthly bank Reconciliation Statement and providing support documentation for audits.
- Admin bills, employee allowance reimbursement bills booking & processing, handling all telephone inquiries.
- Clearing the branch queries on time without escalation.
Education
Bachelor of Commerce -
Akhil Bharathiya Rashtriya Vidyapeeth
01-2015
Pre University -
Karanataka State Open University
BangaloreSSLC -
Sri Ramakrishna Education Society
BangaloreSkills
- ORACLE (Fusion) ERP
- SAP
- RAMCO ERP
- GETAFIX
- TALLY 9ERP
- Microsoft Dynamics
- SFDC & CRM tools
Career Break
Maternity, 07/01/23, 07/01/24
Languages
- Kannada
- Hindi
- English
- Tamil
Core Competencies
- Customer Relationship Management
- Finance Operations
- Work Force Management
- Operations Management
Personal Information
- Father's Name: S. Anandaraj
- Spouse's Name: Prabhu S
- Date of Birth: 06/18/94
- Marital Status: Married
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Senior Executive - CRM
Puravankara Limited
10.2024 - Current
Assistant Manager - Finance
August Purple Services Private Limited
02.2023 - 07.2023
Assistant Manager - Finance
ANI Technologies Pvt. Ltd.
11.2018 - 01.2023
Senior Executive- Operations WFM
Health Vista India Pvt. Ltd
08.2015 - 11.2018
Executive
MRO Solutions Pvt. Ltd
06.2015 - 08.2015
Bachelor of Commerce -
Akhil Bharathiya Rashtriya Vidyapeeth
Pre University -
Karanataka State Open University
SSLC -
Sri Ramakrishna Education Society