A. SABARI AYAPPAN
Coimbatore
Summary
Quest to work in a professional environment, which will enable me to develop my potentiality and efficiency. Also to meet the challenges and excel in the field, where I can fully utilize my skills and knowledge. I keep my cool while working under pressure. Multi-tasking & patience usually helps in this kind of situations. A highly organized and hard-working individual looking for a responsible position to gain practical experience. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Franchise-Outlet – Store Head
M/s Caratlane – A Tata Product
04.2023 - Current
- Handling the team members & Multiple Store Operations.
- Manage a team of approx. 12 Staff’s Jewellery Consultant and ensure that all key metrics of performance
- Catchment Activities on Weekly bases.
- Drives continuous performance improvement for business results
- Self-motivated, customer-focused, and having an excellent ability to work well with and develop teams.
- Driving business metrics (e.g., customer satisfaction, service levels, value enhancement, average handling time, profitability, schedule adherence, etc.)
- Managing entire store responsibilities.
- Daily Conducting the sunrise meeting (Huddle) with Team members about a sales, Target, new products, Offers etc.
- Managing & motivating our team members. Ensuring the high standard of customer service.
- Cash Management.
Working Partner
Bhagavathi Amman Dairy Farms
04.2022 - 12.2022
Showroom Manager (Own Retail- D2C Manager / Catchment Manager)
Bharti Airtel Ltd
04.2017 - 03.2022
- Handling the team members.
- Handling customer queries & complaints.
- Manage a team of approx. 15 to 18 Customer Service Representatives and ensure that all key metrics of performance
- Broadband Catchment analysis- Feasibility, New Area’s Analysis , Copper to Fiber Migration Utilization report.
- Drives continuous performance improvement for business results
- Self-motivated, customer-focused, and having an excellent ability to work well with and develop teams.
- Driving business metrics (e.g., customer satisfaction, service levels, value enhancement, average handling time, profitability, schedule adherence, etc.)
- Managing an entire store responsibilities.
- Daily Conducting the sunrise meeting (Huddle) with Team members about a sales, Target, new products, Offers etc.
- Managing & motivating our team members. Ensuring the high standard of customer service.
- Cash Management.
- Execution of day – day operations.
- Retentions:
- Account Management followed for Collections & Retentions
- Coordination for Waiver, Pre bill & Post bill required
- Customer Satisfaction on Process
- Promoting Self-help process
- NPS- Negative Out calling report projected to increase c-satisfaction Level
- Welcoming port In Customers & resolving Issues
- Retention Audit process ensure about the retained quality
Team Leader
Bharti Airtel Limited
08.2015 - 04.2017
- Managing the Team members & store infra
- EOD reporting to SM
- Handling customer queries & complaints
- Promotions & offers will be updated in the sunrise meeting
- Follow-up’s
- Focus on COCP Customers
- Achieved targets
Team Leader (Showroom)
Vodafone Cellular Limited
03.2011 - 12.2013
- Managing the Team members & store infra
- EOD reporting to Showroom Manager
- Handling customer queries & complaints
- Sales & Service Parameters target achievement
- Handled customers through phone & also visiting in their own place
- Achieved targets
- Created goodwill over customers.
Team Leader (GPRS Technical Support)
Hermetic Business Solutions Pvt Ltd
11.2008 - 02.2011
- Making calls to the customers and fulfil their requirements about GPRS Data Service in their mobiles, by giving GPRS settings manually.
- Enabled mobiles and make them to access the Internet and have to do Telemarketing about GPRS Data Plan
- Preparing Reports for Review in Power Point Presentation
- Analysis Report on the Trending
- Team wise Analysis presented to know the scenario with the additional data’s
Education
B.com - Accounts & Commerce
01.2008
Skills
Optimistic team player
Interests
Creative Videos, Kids Toys Assemble, Project Preparation & More
Disclaimer
I hereby affirm that the information in this document is accurate and true to the best of my knowledge Signature (A. SABARI AYAPPAN) Place: Coimbatore Date
Timeline
Franchise-Outlet – Store Head - M/s Caratlane – A Tata Product
04.2023 - Current
Working Partner - Bhagavathi Amman Dairy Farms
04.2022 - 12.2022
Showroom Manager (Own Retail- D2C Manager / Catchment Manager) - Bharti Airtel Ltd
04.2017 - 03.2022
Team Leader - Bharti Airtel Limited
08.2015 - 04.2017
Team Leader (Showroom) - Vodafone Cellular Limited
03.2011 - 12.2013
Team Leader (GPRS Technical Support) - Hermetic Business Solutions Pvt Ltd
11.2008 - 02.2011
Karpagam Arts & Science Collage - B.com, Accounts & Commerce