A SEEJO VARGHESE
GM Business Operations
Avadi
Summary
Versed in FMS industry best practices and business operations and always looking for opportunities for improvement. Results-focused and proactive in planning day-to-day operations and solving service issues. Excels at managing team and personal time to consistently exceed expectations.
Overview
28
28
years of professional experience
3
3
Certifications
4
4
Languages
Work History
GM Business Operations
UDS
CHENNAI
10.2024 - Current
- Overseeing operations for 200+ clients across IFM and PSS services in the Chennai region.
- Managing a monthly turnover of ₹21 Cr, ensuring service excellence and business growth.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Sr. Manager - Facilities Soft Services India Lead
Jones Lang La Salle Property Consultants
CHENNAI
03.2020 - 08.2020
- Managing the Soft Service Operations for Cognizant Account Chennai, approx 14 lac sqft.
- Developed and shared best practices across company to align with objectives and quality standards.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Regional Manager - Business operations
UDS Updater Services Pvt Ltd
12.2017 - 06.2018
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managing 30 clients with approx 7million sqft, a business volume of 13 Cr per month [ Support Services and IFM services].
- Segments Managed: Manufacturing / IT & ITES /Property - Residential & Commercial /Institution /Health Care
Asst. General Manager - Operations
ISS Facility Services Pvt Ltd
04.2012 - 02.2017
- Ensured daily business operations ran smoothly and efficiently by closely monitoring procedures and staff operations.
- Conducted periodic client meetings to assess and discuss provided services, facilitating productive communication.
- Successfully facilitated New Business Transition.
- Managed contract signing and renewal process, ensuring efficient client onboarding.
- Mobilized multiple new sites within set timeframes alongside the Transition TEAM.
- Successfully executed effective budget management strategies, consistently achieving monthly profit objectives.
- Engaged staff in monthly performance goals and successfully motivated and incentivized them to achieve the goals.
- Elevated customer satisfaction ratings by providing speedy resolutions.
- Analyzed customer data to identify opportunities and improve Business and relationships.
Manager - Operations Soft Services
AVON Facilities Management services Pvt Ltd
09.2010 - 03.2011
- Managed hiring activities for cleaning, housekeeping, and maintenance staff.
- Scheduled regular meetings with customers to ensure their satisfaction.
- Resolved client concerns promptly and professionally, enhancing retention ratings with exceptional customer service.
- Identified growth opportunities by closely monitoring client account activity to enhance revenue.
- Monitored and corrected errors in expenses, income, budgets, and petty cash records.
Facility Manager
Jones Lang LaSalle
05.2009 - 09.2010
- In charge of F & B, Front of House Operations across Chennai Locations.
- Citi Reality Services and Banking - May 09 - April 10 Facility Manager- Soft Services.
Asst. Manager Operation Soft Services
Sodexo Facilities Management Services India Pvt
12.2005 - 02.2009
- Major clients handled - TVS Group Companies, both Corporate offices and Manufacturing segments.
- Sundaram Clayton Ltd., IBM / Wipro / TCS Seruseri / DSP Merryll Lynch.
- Facility Manager - Soft Services - (Dec 2005 to March 2005) Client: TVS Sundaram Clayton.
- Managed total Property of Approx 5 acres Shop Floor 13 lac Complete House Keeping, Garden, Cafeteria Management.
Front Office Manager
Hotel Shan Royal
10.2004 - 08.2005
- Managing the Front office Operations.
Assistant Manager
Bright Resorts Pvt Ltd.
02.2000 - 09.2004
- Complete In charge for Front office - Reservations / Sales & Marketing / Reception/ Guest relations management.
Senior Front Office Asst
Villivaru & Biyadoo Island Resort
07.1997 - 12.1998
- Company Overview: Republic of Maldives
- Senior Front Office Asst- Guest Relations, Reception.
- Night Auditor.
- Republic of Maldives
Education
Diploma in Hotel Management - Catering Technology & applied Nutrition
Diploma in Travel & Tourism Management - undefined
Diploma in office Management - undefined
MBA - Human Resources Management
Tamil Nadu Open University
Chennai, TN 04.2001 -
BA - History
Tamil Nadu Open University
Chennai, TNSkills
- Operational efficiency enhancement
- Strategic business planning
- Operations management
- Customer relationship management
- Effective time management
- Budget Management
- Collaborative team management
- Contract development and management
- Staff training and development
- Business strategy
- Performance-focused team coaching
Certification
Diploma in Travel and Tourism
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of Services.
- Pivotal in ensuring that all administrative activities are in line with the Mission and Policies of the Organization.
- Ensured Optimal uptime of Operations at all Customer Locations during 2015 Floods and 2016 Vardah Cyclone.
- Received awards / appreciation letter for excellent Performance.
- Outstanding Performance Award during 2009 from JLL Senior Management.
Interests
Reading
Listening to Music
Gardening
Cooking
Personal Information
- Passport Number: F0314612
- Date of Birth: 06/27/76
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Training
- Welcom Group Chola Sheraton, 3 Months, Catering Assistant (Bar), 1997
- Welcom Group Chola Sheraton, 6 months, All Operational Departments, 1995-1996
- Welcom Group Chola Sheraton, 1 Month, Food & Beverage Service, 1994
Timeline
GM Business Operations
UDS
10.2024 - Current
Sr. Manager - Facilities Soft Services India Lead
Jones Lang La Salle Property Consultants
03.2020 - 08.2020
Regional Manager - Business operations
UDS Updater Services Pvt Ltd
12.2017 - 06.2018
Asst. General Manager - Operations
ISS Facility Services Pvt Ltd
04.2012 - 02.2017
Manager - Operations Soft Services
AVON Facilities Management services Pvt Ltd
09.2010 - 03.2011
Facility Manager
Jones Lang LaSalle
05.2009 - 09.2010
Asst. Manager Operation Soft Services
Sodexo Facilities Management Services India Pvt
12.2005 - 02.2009
Front Office Manager
Hotel Shan Royal
10.2004 - 08.2005
MBA - Human Resources Management
Tamil Nadu Open University
04.2001 -
Assistant Manager
Bright Resorts Pvt Ltd.
02.2000 - 09.2004
Senior Front Office Asst
Villivaru & Biyadoo Island Resort
07.1997 - 12.1998
Diploma in Travel & Tourism Management - undefined
Diploma in office Management - undefined
Diploma in Hotel Management - Catering Technology & applied Nutrition
BA - History
Tamil Nadu Open University
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