A Sivakumar
Hyderabad
Summary
Technical Support Engineer with 4.3 years of experience at Wipro Technologies, specializing in Centric PLM implementation and configuration. Proficient in troubleshooting and optimizing system performance, with a strong focus on stakeholder communication. Demonstrated success in integrating ERP and CRM systems to improve user experience and operational effectiveness.
Overview
4
4
years of professional experience
Work History
Technical support engineer
wipro technologies
Hyderabad
09.2021 - Current
- Detail-oriented and experienced Centric PLM Support Specialist skilled in configuration management, integration testing, and troubleshooting data issues.
- Assisted in the implementation and configuration of Centric PLM software, managing system releases in lower environments.
- Managed GitHub deployments, ensuring smooth production rollouts from pre-prod environments.
- Exhibited strong communication abilities to interact with stakeholders at all levels.
- Monitored system performance and implemented updates and patches to maintain optimal functionality.
- Establishing connections between the PLM application and other enterprise applications, such as ERP, CRM, and SAP.
- Ensured precision in data processing and integration with databases.
- Conducted training sessions for end-users on Centric PLM functionalities and best practices.
- Created and maintained documentation for Centric PLM processes, configurations, and procedures.
Education
Bachelor of Technology - Computer Science Engineering
Godavari Institute of Engineering And Technology
Rajahmundry, AP09-2017
Skills
- Product life cycle management (PLM)
- Centric PLM
- Application Support
- Technical Support
- MYSQL
- Linux
- Service now
- Jira
- Change managements
- System implementation and configuration
- GCP
- Configuration management
- Backup and recovery
- System troubleshooting
- JIRA systems
- Application support
Languages
- Telugu
- English
- Telugu
Declaration
- I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Technical support engineer
wipro technologies
09.2021 - Current
Bachelor of Technology - Computer Science Engineering
Godavari Institute of Engineering And Technology