A Siva Shanmuganathan
Desktop Support
Rajapalaiyam,Tamil Nadu
Summary
Looking forward to associate myself with a progressive organization that encourages continuous learning and creativity, providing exposure to new ideas and gives me a scope to update knowledge. Currently Working with Chinmaya Vidyalaya School,Rajapalayam.I have more than ten years of experience in Desktop Support. My previous employment is with AMR Engineering & Construction Technology Madurai., AFORESERVE LTD.,Chennai as Customer Support Engineer and also worked for HCL Services Ltd.,Coimbatore as Customer Support Engineer.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Windows Server Administrator
Chinmaya Vidyalaya
05.2019 - Current
- Here I’m working as Desktop support engineer for past 6 years from May 2019
- Here my role is to provide technical support in all IT related queries
Customer Support Engineer
AFORESERVE LTD.
- My Responsibility is to provide technical support to the AMC Customers like Bank Of India (Coimbatore Region around 60 branches), Sriram City Union (Madurai Region around 70 branches)
Customer Support Engineer
HCL SERVICES LTD.
02.2015 - 01.2016
- I'm a customer support engineer in HCL SERVICES LTD
- My part in HCL is to Monitor Customer locations for service request whoever is under HCL AMC
- Responding to the Calls raised by the customers in Customer Service Portal
- Identifying and Troubleshooting Hardware and software related issues
- And also having experience with Servicing DOT Matrix printers
Technical Support
TCS
- Creating user accounts and implementing security on files and resources
- Interpreting event log and taking backup and restoring data
- DPM software and administrating the system in applicable for DBA function
- Smart card installation and troubleshooting also performed
- Support user requirement and troubleshooting all kind of application/software related queries and Hardware related issues
- Installation of patch update and DAT such as security and OS released patches in periodically
- Set user rights and categories basis of the company rule
- Taking backup methods basis on daily, weekly and monthly from server and also SQL server database using tape drive
- Maintaining the database in daily activities
Education
D.ECE -
Chandy Polytechnic College
Tuticorin 06.2008 - 07.2011
S.S.L.C -
ST. Mary’s Boys Higher Secondary School
Tuticorin 06.2007 - 06.2008
Skills
Customer support
Network configuration
Technical support
CCNA certification
Hardware diagnostics
Hardware installation
Multitasking Abilities
Certification
CISCO Certified Network Associate, 948/1000, CSCO11994612
Experience Summary
Chinmaya Vidyalaya School, Rajapalayam, Tamil Nadu, Desktop Support Engineer, 6 years, 05/01/19, AFORESERVE LTD., Customer Support Engineer, Provide technical support to AMC Customers like Bank Of India (Coimbatore Region around 60 branches), Sriram City Union (Madurai Region around 70 branches), HCL SERVICES LTD., Customer Support Engineer, 02/2015 to 01/2016, Monitoring Customer locations for service requests under HCL AMC, Responding to calls raised by customers in Customer Service Portal, Identifying and troubleshooting hardware and software related issues, Servicing DOT Matrix printers, TCS, Technical Support, Creating user accounts and implementing security on files and resources, Interpreting event log and taking backup and restoring data, DPM software and administrating the system for DBA function, Smart card installation and troubleshooting, Support user requirements and troubleshooting application/software related queries and hardware related issues, Installation of patch updates and DAT such as security and OS released patches periodically, Set user rights and categories based on company rules, Taking backup methods daily, weekly, and monthly from server and SQL server database using tape drive, Maintaining the database in daily activities
Personal Information
- Father's Name: Mr. S. Anthonysamy
- Date of Birth: 07/29/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Disclaimer
I hereby solemnly declare that all statements made above are true and correct to the best of my knowledge and belief and I have enclosed my certificates and mark sheet for your reference.
Timeline
Windows Server Administrator
Chinmaya Vidyalaya
05.2019 - Current
Customer Support Engineer
HCL SERVICES LTD.
02.2015 - 01.2016
D.ECE -
Chandy Polytechnic College
06.2008 - 07.2011
S.S.L.C -
ST. Mary’s Boys Higher Secondary School
06.2007 - 06.2008
Technical Support
TCS
Customer Support Engineer
AFORESERVE LTD.