Summary
Overview
Work History
Education
Skills
Certification
Experience Summary
Personal Information
Disclaimer
Timeline
Generic

A Siva Shanmuganathan

Desktop Support
Rajapalaiyam,Tamil Nadu

Summary

Looking forward to associate myself with a progressive organization that encourages continuous learning and creativity, providing exposure to new ideas and gives me a scope to update knowledge. Currently Working with Chinmaya Vidyalaya School,Rajapalayam.I have more than ten years of experience in Desktop Support. My previous employment is with AMR Engineering & Construction Technology Madurai., AFORESERVE LTD.,Chennai as Customer Support Engineer and also worked for HCL Services Ltd.,Coimbatore as Customer Support Engineer.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Windows Server Administrator

Chinmaya Vidyalaya
05.2019 - Current
  • Here I’m working as Desktop support engineer for past 6 years from May 2019
  • Here my role is to provide technical support in all IT related queries

Customer Support Engineer

AFORESERVE LTD.
  • My Responsibility is to provide technical support to the AMC Customers like Bank Of India (Coimbatore Region around 60 branches), Sriram City Union (Madurai Region around 70 branches)

Customer Support Engineer

HCL SERVICES LTD.
02.2015 - 01.2016
  • I'm a customer support engineer in HCL SERVICES LTD
  • My part in HCL is to Monitor Customer locations for service request whoever is under HCL AMC
  • Responding to the Calls raised by the customers in Customer Service Portal
  • Identifying and Troubleshooting Hardware and software related issues
  • And also having experience with Servicing DOT Matrix printers

Technical Support

TCS
  • Creating user accounts and implementing security on files and resources
  • Interpreting event log and taking backup and restoring data
  • DPM software and administrating the system in applicable for DBA function
  • Smart card installation and troubleshooting also performed
  • Support user requirement and troubleshooting all kind of application/software related queries and Hardware related issues
  • Installation of patch update and DAT such as security and OS released patches in periodically
  • Set user rights and categories basis of the company rule
  • Taking backup methods basis on daily, weekly and monthly from server and also SQL server database using tape drive
  • Maintaining the database in daily activities

Education

D.ECE -

Chandy Polytechnic College
Tuticorin
06.2008 - 07.2011

S.S.L.C -

ST. Mary’s Boys Higher Secondary School
Tuticorin
06.2007 - 06.2008

Skills

Customer support

Certification

CISCO Certified Network Associate, 948/1000, CSCO11994612

Experience Summary

Chinmaya Vidyalaya School, Rajapalayam, Tamil Nadu, Desktop Support Engineer, 6 years, 05/01/19, AFORESERVE LTD., Customer Support Engineer, Provide technical support to AMC Customers like Bank Of India (Coimbatore Region around 60 branches), Sriram City Union (Madurai Region around 70 branches), HCL SERVICES LTD., Customer Support Engineer, 02/2015 to 01/2016, Monitoring Customer locations for service requests under HCL AMC, Responding to calls raised by customers in Customer Service Portal, Identifying and troubleshooting hardware and software related issues, Servicing DOT Matrix printers, TCS, Technical Support, Creating user accounts and implementing security on files and resources, Interpreting event log and taking backup and restoring data, DPM software and administrating the system for DBA function, Smart card installation and troubleshooting, Support user requirements and troubleshooting application/software related queries and hardware related issues, Installation of patch updates and DAT such as security and OS released patches periodically, Set user rights and categories based on company rules, Taking backup methods daily, weekly, and monthly from server and SQL server database using tape drive, Maintaining the database in daily activities

Personal Information

  • Father's Name: Mr. S. Anthonysamy
  • Date of Birth: 07/29/91
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Disclaimer

I hereby solemnly declare that all statements made above are true and correct to the best of my knowledge and belief and I have enclosed my certificates and mark sheet for your reference.

Timeline

Windows Server Administrator

Chinmaya Vidyalaya
05.2019 - Current

Customer Support Engineer

HCL SERVICES LTD.
02.2015 - 01.2016

D.ECE -

Chandy Polytechnic College
06.2008 - 07.2011

S.S.L.C -

ST. Mary’s Boys Higher Secondary School
06.2007 - 06.2008

Technical Support

TCS

Customer Support Engineer

AFORESERVE LTD.
A Siva ShanmuganathanDesktop Support