Chinmaya Vidyalaya School, Rajapalayam, Tamil Nadu, Desktop Support Engineer, 6 years, 05/01/19, AFORESERVE LTD., Customer Support Engineer, Provide technical support to AMC Customers like Bank Of India (Coimbatore Region around 60 branches), Sriram City Union (Madurai Region around 70 branches), HCL SERVICES LTD., Customer Support Engineer, 02/2015 to 01/2016, Monitoring Customer locations for service requests under HCL AMC, Responding to calls raised by customers in Customer Service Portal, Identifying and troubleshooting hardware and software related issues, Servicing DOT Matrix printers, TCS, Technical Support, Creating user accounts and implementing security on files and resources, Interpreting event log and taking backup and restoring data, DPM software and administrating the system for DBA function, Smart card installation and troubleshooting, Support user requirements and troubleshooting application/software related queries and hardware related issues, Installation of patch updates and DAT such as security and OS released patches periodically, Set user rights and categories based on company rules, Taking backup methods daily, weekly, and monthly from server and SQL server database using tape drive, Maintaining the database in daily activities