A. Vanitha
Analyst
Chennai
Summary
To accomplish a vibrant growth in professional front and fulfilling my vision as an active Professional. Seeking a challenging environment that exploits my knowledge and an opportunity for continues updates with creativity, which would endow with exposure to new ideas and stimulates personal and professional growth. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
12
12
years of professional experience
Work History
Team Lead
Capgemini
Chennai
02.2022 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Learned and adapted quickly to new technology and software applications.
Senior Executive
Grow Asia pvt ltd
Delhi
11.2021 - 02.2022
- Analyzed customer financial records to determine appropriate payment plan.
- Researched billing errors and discrepancies to initiate corrective action.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Generated and distributed monthly customer statements.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
Account Receivable Specialist
01.2018 - 08.2020
- Responsible for the preparation of AR report on daily basis
- Responsible for leading the daily operations for all accounts receivables for India and US accounts
- Interface with customers and sales & management regarding to AR issues
- Managed the unapplied cash within the department, making sure it was researched and properly applied
- Report to the Finance Manager and on weekly basis
- Trained new employees on accounting systems and procedures
- Research and verify daily deposits in AR system
- Research and resolve customer queries
- Responsible for maintaining 150+ clients
- Manage/monitor/Control all collection strategies with listed contacts
- Responsible for the preparation of Ad-hoc statement for all customers
- Manage dispute registration for invoices raised against customer codes
- Making B2B collection calls to customers and identifying the reason behind delayed payments
- Research and resolve customer queries
- Research short pays for all customer codes
- Updating the customer profile in SAP
- Opening new accounts and maintaining the client details
- Releasing and holding the order of customers
- Review resolved dispute and send the updated statement to customer
- Updating credit applications for new customers
- Set up new bill to and ship to locations for existing and new customers
- Updating customer name and address changes in SAP
- Re-activate accounts in SAP.
Standard Chartered Bank
04.2006
- Virtual relationship Manager for high profile customers, Processing PL ,Mortagage loans ,credit cards creditcard loans Inbound sales ,Credit check Current account opening
- Sourcing ML Auto loans for UAE Customers Payment collection from clients Following up with customer of all banking products Develop and maintaining a tracking system of Incoming and late payments To achieve collection target of the assigned accounts
- Accenture: Transaction processing Associate(October 23rd
Transaction process Associate
Vodafone India Shared services
03.2015 - 11.2015
- Credit transfer from prepaid to postpaid cards
- Research and verify daily deposits in AR system
- Research and resolve customer queries
- Responsible for maintaining 40+ clients
- Opening new accounts and maintaining the client details
- Prepare customer invoice based on the timesheet from client
- Review the dispute from client and identify the root cause and resolve issues.
Technical support
Sutherland Global Services
09.2013
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to [Type] technical support needs.
Customer care Associate
Lycatel BPO Private Limited
01.2011 - 07.2012
- Identify and relate with various customer needs and scenarios
- Offering customers with solutions in a friendly and knowledge manner
- Transferring customers to appropriate departments when required
- Work and partner with others within a team based environment
- Achieve and maintain required metrics and goals
Education
Knowledge in MS Office – Word, Excel, Power Point, Internet -
B.E - E.E.E
Anna University Thangavelu engineering
college
H.S.C - undefined
Higher Secondary - undefined
St. Raphael’s Girls
S.S.L.C - undefined
Higher Secondary School
School - undefined
St. Raphael’s Girls
Skills
Languages Known English, Tamil TeluguContact Number 8056081698
Timeline
Team Lead
Capgemini
02.2022 - Current
Senior Executive
Grow Asia pvt ltd
11.2021 - 02.2022
Account Receivable Specialist
01.2018 - 08.2020
Transaction process Associate
Vodafone India Shared services
03.2015 - 11.2015
Technical support
Sutherland Global Services
09.2013
Customer care Associate
Lycatel BPO Private Limited
01.2011 - 07.2012
Standard Chartered Bank
04.2006
Knowledge in MS Office – Word, Excel, Power Point, Internet -
B.E - E.E.E
Anna University Thangavelu engineering
college
H.S.C - undefined
Higher Secondary - undefined
St. Raphael’s Girls
S.S.L.C - undefined
Higher Secondary School
School - undefined
St. Raphael’s Girls