A Zaiba
Chennai
Summary
Committed to work in a challenging and creative environment with an approach of learning which would allow utilization of my skills to their best along with focused and sharpened skills in Networking Domain.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Operations Associate
Infosys BPM Ltd
Bangalore
03.2021
- Analysing the circuits with various networking tools and to make sure the correct service and router has been de configured as per customer request
- Handling project - Global Cessation Management – Networks, experienced in monitoring tool Gini and Putty
- Handling Priority cases, resolving them within limited time, and providing updates to Customer and higher management within time limits along with proper explanation
- My responsibilities are implementation of network optimization projects where the customers of global clients will be migrated from one service to another
- Retrieval of Routers, Switches and riverbed devices from customer’s location
- Coordinating with Customer, Stakeholders & Service providers to assure correct Circuit cessation with the Incident Ticket
- Implementing & Analysing Automations Tools
- Working with new project Green Act & and implementing the new ideas.
Network Operations Associate
Accenture Solutions Pvt. ltd
Chennai
06.2018
- Responsibility for network configuration management
- Managing multiple operating systems and configurations, and provides troubleshooting and root cause analysis for network issues
- Handling project - Global Cessation Management
- Business Customer's Network De-Configuration and Cessation by validating the Circuits as per the Customer's request and raising cease request with Carriers
- Preparing Process Document for Network design & implementation
- Providing support in order to retrieve cisco devices from site confirming serial numbers port number on which the device is connected and make sure that the device is disconnected before pick up
- Providing remote support to the technician on site at the time of migration from old circuit to new circuit upgrade/downgrade etc
- Analysing recurring fault in the network and providing an action plan
- Also, log analysis and risk assessment and escalation
- Co-ordinating with Field Engineer Method & BOX Method to collect the equipment from customer premise
- Interlock meeting with stakeholder every week for the process improvement & Equipment collection on time
- Summary report preparation for overall equipment and share the details with the Client.
Network Processing Associate
MAGNA INFOTECH
Chennai
05.2017 - 06.2018
- Responsibility for network configuration management
- Managing multiple operating systems and configurations, and provides troubleshooting and root cause analysis for network issues
- Handling project - Global Cessation Management
- Business Customer's Network De-Configuration and Cessation by validating the Circuits as per the Customer's request and raising cease request with Carriers
- Preparing Process Document for Network design & implementation
- Providing support in order to retrieve cisco devices from site confirming serial numbers port number on which the device is connected and make sure that the device is disconnected before pick up
- Providing remote support to the technician on site at the time of migration from old circuit to new circuit upgrade/downgrade etc
- Analysing recurring fault in the network and providing an action plan
- Also, log analysis and risk assessment and escalation
- Co-ordinating with Field Engineer Method & BOX Method to collect the equipment from customer premise
- Interlock meeting with stakeholder every week for the process improvement & Equipment collection on time
- Summary report preparation for overall equipment and share the details with the Client.
Process Management
TATA BUSINESS SERVICE SUPPORTS PVT LTD
Chennai
10.2014 - 01.2016
- Adeptness in providing guidance and leadership to staff in accordance with specified program objectives
- Successful in meeting new technical challenges and finding solutions to meet the need of the client/customers
- Handle Escalated Customer to provide resolution
- Trained employees in process and procedures
- Provided support as an SME, Nester for new hire batches
- Provide CCEs from inputs identified in transcripts
- Identifying Training Needs necessary coaching to Inputs post survey analysis
- Preparing insightful reports that helps Operations and Managers to improve performance.
Education
Master of Computer Application -
Sri Sai Ram Engineering College
01.2014
Bachelor of Computer Application -
D.K.M College Vellore
01.2011
12th -
K.H. Matriculation Higher Secondary School
01.2008
Skills
- Documentation Maintenance
- Staff Assistance
- Root Cause Analysis
Accomplishments
Appreciated by High level leads of different teams for performing to the expectation level
Personal Information
- Date of Birth: 08/23/90
- Gender: Female
- Nationality: Indian
Languages
- English
- Tamil
Disclaimer
I hereby acknowledge that the above information given by me is true to the best of my knowledge and belief. 9940191672
Certification
- Typewriting
Timeline
Network Operations Associate
Infosys BPM Ltd
03.2021
Network Operations Associate
Accenture Solutions Pvt. ltd
06.2018
Network Processing Associate
MAGNA INFOTECH
05.2017 - 06.2018
Process Management
TATA BUSINESS SERVICE SUPPORTS PVT LTD
10.2014 - 01.2016
Master of Computer Application -
Sri Sai Ram Engineering College
Bachelor of Computer Application -
D.K.M College Vellore
12th -
K.H. Matriculation Higher Secondary School