Mohammed Muzammil

• Responsible for hiring, mentoring and leading a team of Storage Engineers
• Planned, designed and implemented Storage /NAS solutions by working with other teams within infrastructure to optimize efficiency, availability and to stay current with industry standards
• Spearheaded many data center migrations for storage/NAS
• Designed and implemented storage dashboards for capacity and performance
• Designed and implemented Virtual Wisdom monitoring for storage / NAS
• Implemented data management, tiering and archiving for research data, saving millions of dollars for the organization for primary storage
• Implemented best practice guidelines for protecting all PHI and PII data for Research community, adhering to HIPAA standards
• Structured and implemented documentation and process standards for the team
• Designed and built storage infrastructure diagrams
• Represented storage team in joint architecture, engineering and design meetings
• Represented storage team in leadership calls for projects
• Actively involved in enhancing / improving storage operation efficiencies by implementing implementing standards
• Implemented operational runbooks for transitioning first level jobs to helpdesk
• Automated several storage tasks
• Participated in budget meetings and played a key role in deciding capital and operating expenses for the storage team
• Actively involved in designing an application RAG status dashboard by collaborating with infrastrcture teams
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
• Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Evaluated clients' needs and created plan of action to provide solutions.
• Enhanced team performance by implementing training programs and fostering a collaborative work environment.
• NetApp NAS Administration End to End.
• Participation in Disaster Recovery Test.
• DR (Disaster Recovery Environment for NAS.
• Ontap Upgrades
• Resolve issues arise during large scale migrations.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.

• Delivered exceptional customer support throughout each project lifecycle, fostering long-term relationships built on trust and satisfaction levels.
• Ensured high-quality performance metrics were consistently met by establishing robust monitoring methods and setting clear expectations for team members.
• Increased system reliability and reduced downtime with proactive monitoring and maintenance of storage infrastructure.
• Spearheaded training initiatives, empowering team members to effectively utilize advanced tools and technologies within their daily tasks.
• Streamlined data backup processes, ensuring efficient disaster recovery plans were in place.
• Provided technical expertise during sales engagements, contributing valuable insights that facilitated successful project outcomes.

Environment: Brocade, Cisco MDS, NetApp, IBM Tape library, SKLM, Linux, AIX, Windows, ESXi, VmWare, OCI, ActiveIQ, Ansible, CyberArk, ITIL

• Responsible for Operations/Tower Lead for Windows,Unix,Linix,Oracle,Backup and Storage towers
• Monitor performance of operational processes including incident resolution, root cause analysis, change management, and continual service improvement in accordance with Service Level Agreements
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Overall ownership of meeting and exceeding Service level agreement, and other contractual obligations.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Analyzed and reported on key performance metrics to senior management.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.

• Team Lead – Successfully lead a range of Data Backup and recovery for entire team.
• Played a key role in successful data center migrations, coordinating closely with cross-functional teams to minimize disruptions during transitions.
• Implemented capacity planning measures to anticipate future growth, ensuring adequate resources were available when needed.
• Responsible for Change Management, Problem Management & Incident Management for Storage & Backup related issues.
• Successfully implemented backup environment using Veritas NetBackup server Version 6.0, and migrated clients from version 4.5 to 7.0,Pure Disk.
• Assisted in designing scalable architectures that supported business objectives while adhering to budget constraints and resource limitations.
• Reduced downtime by proactively monitoring and addressing potential issues before they escalated.
• Developed comprehensive disaster recovery plans to ensure data integrity and availability during unforeseen events.
• Streamlined data storage processes with the implementation of efficient backup strategies, minimizing resource consumption.
• Trained junior administrators on best practices for managing enterprise storage environments, fostering a culture of continuous learning within the team.
• Collaborated with IT teams for seamless integration of storage solutions into existing infrastructure, improving overall system stability.
• Acted as a trusted advisor to management on matters relating to enterprise storage solutions, providing valuable insights for informed decision-making processes.
• Managed vendor relationships to address warranty claims and secure replacement parts promptly, minimizing the impact on operations due to faulty equipment.
• Maintained detailed documentation of storage infrastructure components for easy reference during troubleshooting or upgrade projects.
• Design a NAS solution for projects based on the customer's requirements. Implementing the designed projects successfully within the SLAs.

Environment: Veritas Netbackup, IBM Tivoli Storage Manager, Quantum Tape library, Solaris, ITIL,Netapp

• Primary responsible for Server Backup & Recovery, data availability using Veritas NETBACKUP. Successfully implemented backup environment using Veritas NetBackup server Version 6.0 and migrated clients from version 4.5 to 6.0,7.0.
• Providing remote support to Data Centre Operations which includes day to day management of Storage Boxes and Backups. Environment consists of 5 data centers & 4000 servers.
• Performing backups, restoration, analyzing logs and troubleshooting error as per day to day operation using Veritas NetBackup 7.0 enterprise servers.
• Supporting seven Master servers running on Sun servers , managing 5 Libraries which include 9310 Storage tape Silo,Quantum L700,CXO T20 and 2000 client backups.
• Providing remote support to Data Centre Operations which includes day to day management of Storage Boxes and Backups.
• Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.

• Analyzed complex project server issues and worked on large enterprise and business-critical applications.

Environment : Veritas Netbackup/TSM/IBM/ITIL

• Worked in Data Center as Backup Admin.
• Performing backups, restoration, analyzing logs and troubleshooting error as per day to day operation using Veritas NetBackup 7.0 enterprise servers.
• Preparing analytical reports and Sip’s to improve the team performance.
• Providing remote support to Data Centre Operations which includes day to day management of Storage Boxes and Backups.
• Worked on SOP's and KB's