Mohd Saad Ramzani
Customer Service Representative
Mumbai,MH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative
Sutherland Global Private Limited
Mumbai, Maharashtra
11.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales and current prices
Customer Service Representative
Health Prime International
Mumbai, Maharashtra
10.2017 - 11.2019
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding to Appointments and Medication
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Mumbai University
Mumbai Andheri East 03.2011 - 03.2013
Skills
International sales support
Timeline
Customer Service Representative
Sutherland Global Private Limited
11.2019 - Current
Customer Service Representative
Health Prime International
10.2017 - 11.2019
High School Diploma -
Mumbai University
03.2011 - 03.2013