ANU T V
Hospitality Management
Munnar
Summary
Reservation Manager managing hotel reservations, OTA inventory, and rate coordination across telephone, email, direct enquiries, and channel management systems. Prepares DRS, ARR, OTA, and walking reports to support room availability and pricing decisions. Coordinates with front office and other departments to keep booking flow and guest service aligned.
Overview
1
1
Language
12
12
years of professional experience
Work History
Reservation Manager
HOTEL LE-CELESTIUM
Munnar
09.2022 - Current
- Coordinated daily reservation operations and booking processes to ensure seamless guest experiences.
- Manage daily reservation operations and booking coordination.
- Managed OTA inventory and pricing through channel management systems to optimize revenue.
- Compiled daily and monthly reports on DRS, ARR, OTA, and walk-ins to inform strategic decision-making.
- Prepare daily and monthly reports including DRS, ARR, OTA, and walking reports.
- Coordinate with front office and other hotel departments for smooth operations.
Front Office Supervisor
HOTEL CASA MONTANA
Munnar
10.2021 - 04.2022
- Supervised front office activities, enhancing guest service experience.
- Managed reception operations, facilitating efficient guest assistance and enquiries.
- Coordinated team efforts to meet daily operational requirements.
- Supported team coordination and daily operational requirements.
Senior Front Office Executive
THE NEW OAK FIELDS RESORT
Munnar
04.2019 - 03.2020
- Managed front office operations and facilitated effective guest communication to enhance overall guest experience.
- Assisted with reservations and streamlined check-in/check-out procedures to improve guest support.
- Coordinated with departments to address guest needs and ensure high levels of satisfaction.
Front Office Executive
SPICE JUNGLE RESORTS
Munnar
04.2018 - 04.2019
- Coordinated reception operations and delivered guest service activities.
- Addressed guest enquiries and facilitated reservation processes.
Front Office & Reservation Executive
RED SPARROW HOTELS AND RESORTS
Munnar
11.2016 - 04.2018
- Managed front desk operations and reservation activities.
- Handled guest communications and booking coordination.
Front Office Executive
MISTY VALLEY RESORT
Bisonvalley
06.2015 - 11.2016
Front Office Assistant
GLEMORE RESORT
Pallivasal
08.2014 - 02.2015
Education
Diploma - CABM (equivalent To BBS At Calicut University)
Government Polytechnic College
Kumily03-2012
Skills
Hotel Operations Management
Front Office & Reception Management
Reservation & Booking Management
Guest Relations & Service Excellence
Team Supervision & Shift Scheduling
OTA & Channel Manager Handling
Room Inventory & Rate Management
Daily Revenue Reporting
Occupancy Reporting
Interdepartmental Coordination
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. ANU T. V.
Timeline
Reservation Manager
HOTEL LE-CELESTIUM
09.2022 - Current
Front Office Supervisor
HOTEL CASA MONTANA
10.2021 - 04.2022
Senior Front Office Executive
THE NEW OAK FIELDS RESORT
04.2019 - 03.2020
Front Office Executive
SPICE JUNGLE RESORTS
04.2018 - 04.2019
Front Office & Reservation Executive
RED SPARROW HOTELS AND RESORTS
11.2016 - 04.2018
Front Office Executive
MISTY VALLEY RESORT
06.2015 - 11.2016
Front Office Assistant
GLEMORE RESORT
08.2014 - 02.2015
Diploma - CABM (equivalent To BBS At Calicut University)
Government Polytechnic College