Summary
Overview
Work History
Education
Skills
Certification
Interests
Languages
Additional Information
Timeline
Generic
Harsha Nagar

Harsha Nagar

Central Delhi

Summary

Summary Individual with excellent communication and problem-solving skills, empathy towards customers, patience to deal with difficult situations, ability to multitask and remain calm under pressure, and a willingness to continuously learn and improve my skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Representative

Teleperformance
Gurgaon
08.2023 - Current
  • Developed customer service policies and procedures for the Senior Representative team.
  • Managed a team of Senior Representatives to ensure high-quality customer service delivery.
  • Resolved escalated customer complaints in a timely manner.
  • Trained new hires on customer service processes and protocols.
  • Monitored customer feedback to identify opportunities for improvement.

Customer Service Representative

Concentrix Daksh
Gurgaon
05.2022 - 08.2022
  • Experience in international process for 1+ year where my responsibilities were customer relationship, account, query management and to provide best possible resolution to customer's concerns
  • Guidance through policies and community guidelines and help throughout the onboarding
  • I have a proven track record of ending the conversation with customer satisfaction, maintaining AHT, TPH, Quality and all other aspects and targets
  • Experienced in handling customer inquiries, complaints, and escalations.

Account Executive

Hindustan Drug House
02.2021 - 04.2022
  • Played a crucial role in managing financial activities within the organization
  • My responsibilities included maintaining accurate financial records, reconciling accounts, and preparing financial statements
  • Assisted in budgeting and forecasting, analyzing financial data, and providing reports to support decision-making
  • Handled tasks such as accounts payable and receivable, invoicing, and managing cash flow
  • Ensured compliance with financial regulations and assisted with audits.

Tax Expert

Corwhite Solutions PVT Ltd
04.2020 - 01.2021
  • My roles and responsibilities included staying updated on tax laws and regulations, interpreting complex tax codes, and advising individuals or businesses on tax planning and compliance
  • Assisted in preparing and filing tax returns, identifying tax-saving opportunities, and minimizing tax liabilities within legal boundaries
  • Conducted thorough tax research, analyze financial data, and provide recommendations to optimize tax strategies.

Education

Bachelor's Of Commerce -

01.2019

ICWAI Foundation CMA Foundation -

12.2018

Explored techniques for cost allocation -

Delhi University

Skills

  • The curriculum included subjects such as financial accounting
  • And reporting, cost and management accounting, strategic
  • Management, corporate finance, risk management
  • Performance measurement and analysis, and taxation
  • Proficient in
  • MS Office
  • And customer service
  • Software, including
  • Salesforce and Zendesk
  • Equipped with knowledge
  • And experienced in
  • Working on TALLY ERP 9

Certification

CMA Intermediate - Jan 2021

Interests

Interest , Music, Travelling, Cooking Others Diploma in Computer Applications TALLY ERP 9 Certificate

Languages

  • English, English, Hindi

    • Additional Information

    • Extra Curricular Activities: Taekwando, Skating, Arts & Crafts.

    Timeline

    Senior Representative

    Teleperformance
    08.2023 - Current

    Customer Service Representative

    Concentrix Daksh
    05.2022 - 08.2022

    Account Executive

    Hindustan Drug House
    02.2021 - 04.2022

    Tax Expert

    Corwhite Solutions PVT Ltd
    04.2020 - 01.2021

    Bachelor's Of Commerce -

    ICWAI Foundation CMA Foundation -

    Explored techniques for cost allocation -

    Delhi University

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