WENDY MOODY
Evansville,IN
Summary
Certified Clinical Medical Assistant with experience providing patient care in a fast-paced clinical setting. Skilled in administering medication, taking vital signs, and performing medical tests. Demonstrate ability to maintain patient confidentiality and follow strict medical protocols.
Overview
26
26
years of professional experience
Work History
Certified Clinical Medical Assistant
Ascension St. Vincent - Integrity Family Physician
2024.05 - Current
- Sanitize, restock, and organize exam rooms and medical equipment.
- Utilize electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collect and document patient medical information such as blood pressure, height, and weight.
- Administer vaccines and injections as ordered by the provider
Patient Service Representative
Ascension Cardiology
2021.10 - 2024.05
- Answer incoming calls in professional manner.
- Verify insurance information, collect payments, and schedule appointments using Athena
- Adhere to HIPAA regulations when handling confidential patient information.
- Schedule patient appointments over phone and in person, maximizing productivity.
- Schedule testing using Provider Self Service portal and over phone with Centralized Scheduling
CUSTOMER SERVICE SHIFT LEADER
Windmill Dairy Queen
2012.08 - 2021.10
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
CUSTOMER SERVICE TEAM LEADER
Vectren Energy Delivery
2004.08 - 2011.03
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Audited calls periodically to ensure adherence to company standards by all agents.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Assisted in developing policies and procedures related to customer services operations.
- Held monthly meetings with associates to provide constructive feedback on performance.
CASHIER
Windmill Dairy Queen
1998.08 - 2004.08
Education
Certification - Clinical Medical Assistant
Vincennes University
Evansville, IN06.2024
Associate of Applied Science - Accounting
IVY TECH COMMUNITY COLLEGE
Evansville, IN05.2003
Skills
- Appointment Scheduling
- HIPAA Compliance
- Medical Terminology Knowledge
- Insurance Verification
- EMR using Athena
- Taking and recording vital signs
- Administering injections and vaccines
Timeline
Certified Clinical Medical Assistant
Ascension St. Vincent - Integrity Family Physician
2024.05 - Current
Patient Service Representative
Ascension Cardiology
2021.10 - 2024.05
CUSTOMER SERVICE SHIFT LEADER
Windmill Dairy Queen
2012.08 - 2021.10
CUSTOMER SERVICE TEAM LEADER
Vectren Energy Delivery
2004.08 - 2011.03
CASHIER
Windmill Dairy Queen
1998.08 - 2004.08
Certification - Clinical Medical Assistant
Vincennes University
Associate of Applied Science - Accounting
IVY TECH COMMUNITY COLLEGE
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