Summary
Work History
Education
Skills
Software
Certification
Interests
Affiliations
Notable Accomplishments
Emailid
Personal Information
Overview
Hi, I’m

Pradeep Chand

Hospitality Professional
Uttam Nagar
Pradeep Chand

Summary

Results-drive revenue management experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Performance-driven Revenue Management Representative with advanced-level software skills. Adept in fulfilling orders quickly and accurately. Team player works well with accounting teams to assist with accounts receivable and accounts payable tasks. Offering 13 years of experience in Hospitality.

Work History

ITC Infotech

IT Consultant
12.2023 - Current

Job overview

  • Working as member of Marriott teams' project
  • Working as the PMS SME within MGP project
  • Part of Marriott STAY integrations project from start to end
  • Test environment management and maintenances during stay integration project
  • Worked on a process sanction & maintain multiple test environments required for various Flavors of the testing project on a whole
  • Worked on maintaining an updated & robust regression set for each test environment
  • Well versed with multiple interface like Key, VOICEMAIL, POS, MINIBAR etc
  • That connect with various property management system and related vendor requirements
  • Worked on several release versions of OPERA v5.6 and PMS configuration scripts for upgrade of Opera Cloud
  • Expert in test management and related tools like JIRA, clear Quest, HPALM Quality center, Service Now (SNOW).
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.

Country Inn & Suites by Radisson Candolim Goa

Revenue Manager
03.2022 - 12.2023

Job overview

  • Preparation of Daily Report - Pace Analysis and Daily Revenue Report
  • Conducting Daily Revenue Meeting with MOD along with GM
  • Inventory Management to ensure selling of Higher Category on OTA's
  • Reservation Entered On & By - Daily Review
  • STR Report - Review
  • Social/ Wedding Tracker to be discussed
  • Random Check on Package Code Tagging
  • OTA Analytics & Review
  • Updating on Secret Deals / Last Minute Deals on OTA's
  • Review on Super High Demand Dates with Top Down Approach (Higher to lower category)
  • Generate daily Hotel Revenue Report including room revenue, F&B Revenue and MOD revenue
  • Create and maintain a 13 month rolling demand/event calendar
  • Provide weekly/monthly dynamic forecast of expected results, variances and budget comparisons
  • Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations, Monitoring competitor
  • Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
  • Perform competitive benchmark studies and follow market trends
  • Managing the hotel rate and inventory in Online Travel, Agents/Booking Engines manually and through Channel Manager.
  • Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
  • Identified issues regarding delayed or incomplete payments and followed through to resolution.
  • Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
  • Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
  • Managed reservations systems effectively, optimizing stay patterns to increase room occupancy rates.

Country Inn & Suites by Radisson Gurugram sector 29

Revenue Manager
09.2021 - 03.2022

Job overview

  • Preparation of Daily Report - Pace Analysis and Daily Revenue Report
  • Conducting Daily Revenue Meeting with MOD along with GM
  • Inventory Management to ensure selling of Higher Category on OTA's
  • Reservation Entered On & By - Daily Review
  • STR Report - Review
  • Social/ Wedding Tracker to be discussed
  • Random Check on Package Code Tagging
  • OTA Analytics & Review
  • Updating on Secret Deals / Last Minute Deals on OTA's
  • Review on Super High Demand Dates with Top Down Approach (Higher to lower category)
  • Generate daily Hotel Revenue Report including room revenue, F&B Revenue and MOD revenue
  • Create and maintain a 13 month rolling demand/event calendar
  • Provide weekly/monthly dynamic forecast of expected results, variances and budget comparisons
  • Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations, Monitoring competitor
  • Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
  • Perform competitive benchmark studies and follow market trends
  • Managing the hotel rate and inventory in Online Travel, Agents/Booking Engines manually and through Channel Manager
  • Participate in RFP/Consortia bids though platform such as Lanyon portal and having the Approved Bid loaded in the hotel software
  • Managing the GDS System and accurately forecasting revenues/expenses.

The Lalit Laxmi Villas Palace Udaipur

Assistant Revenue Manager
02.2020 - 09.2021

Job overview

  • Check and Reconcile on DAC Calendar with DAC - Release query beyond Cut Off
  • Reservation Entered On & By - Daily Review
  • Interaction with Other Hotel Revenue Managers and City Intelligence
  • STR Report - Review
  • Social/ Wedding Tracker to be discussed
  • OTA Analytics & Review
  • Review on Super High Demand Dates with Top Down Approach (Higher to lower category)
  • Generate daily Hotel Revenue Report including room revenue, F&B Revenue and MOD revenue
  • Create and maintain a 13 month rolling demand/event calendar
  • Provide weekly/monthly dynamic forecast of expected results, variances and budget comparisons
  • Manage and oversee strategy for all 3rd party distribution
  • Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations, Monitoring competitor
  • Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
  • Perform competitive benchmark studies and follow market trends
  • Managing the hotel rate and inventory in Online Travel, Agents/Booking Engines manually and through Channel Manager.
  • Calculated and reconciled monthly screening revenue in accordance with established corporate terms.
  • Optimized revenue streams through diligent analysis of key performance indicators and demand patterns.

Rev Pro Hotels

AM Revenue
02.2019 - 02.2020

Job overview

  • Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations
  • Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
  • Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, GDS, groups, etc.

The Park, New Delhi

Revenue Executive
10.2017 - 01.2019

Job overview

  • Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations
  • Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
  • Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, GDS, groups, etc
  • Driving and tracking the Hotels Reservations up selling program
  • Responsible for assessing, analyzing and pricing group business strategies.

Holiday Inn, New Delhi

Reservations Executive
03.2015 - 10.2017

Job overview

  • Analyze all guest requirements through telephone and emails and recommend suitable options for all guest's and assist to confirm all reservations
  • Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations
  • Creating rate categories, Responsible for the OTA's booking and handling the extranet, Analyzing booking patterns and market trends, Monitoring competitor performance
  • Responsible for ensuring proper updating of reservations on the system, Coordination with other departments of the hotel to ensure proper guest satisfaction
  • Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations
  • Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.

Four Points by Sheraton, New Delhi

Front Office Associate
08.2013 - 03.2015

Job overview

  • Handled the Reception and Cashier desk independently
  • Provided excellent, fast & quality service keeping in view international standards of hospitality
  • Responsible for supervising/managing/overseeing all the departments under Front Office
  • Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various services and operations.

Ramada Gurgaon Central , Gurugram

Front Office Associate
07.2011 - 08.2013

Job overview

  • Handled the Reception and Cashier desk independently
  • Provided excellent, fast & quality service keeping in view international standards of hospitality
  • Creating rate categories, Responsible for the OTA's booking and handling the extranet, Analyzing booking patterns and market trends, Monitoring competitor performance
  • Responsible for supervising/managing/overseeing all the departments under Front Office
  • Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various services and operations.

Education

Central Board of Secondary Education
Delhi

High School Diploma
04.2001

University Overview


  • Higher Secondary (Standard 10th) from CBSE Board.


National Institute of Open Schooling
Delhi

High School Diploma
04.2001

University Overview

  • Senior Secondary (Standard 12th) from NIOS Board


Delhi University
New Delhi, India

Bachelor of Arts
04.2001

University Overview

Amity University

MBA from Business Development
04.2001

University Overview

Indian Institute of Skill Development

Diploma from Hospitality Management
04.2001

University Overview

Indian Instiute of Business Management
New Delhi, India

Diploma from Banking Management
04.2001

University Overview

Skills

Competitor Analysis

Software

Oracle Opera

Emma

IDS 40

Holtelogix

Certification

SAP Professional

Interests

Watching Movies

Travelling

Affiliations

Affiliations

Ms Office
Outlook Express (on WIN 2007/2010/2013)
Opera PMS (5.0/5.4)
IDS 4.0
Emma
EPIC
Staah
Travel Click
Travel 360
Rategain
Synxis
Maximojo

Notable Accomplishments

Notable Accomplishments
  • Received the Best Employee of the Month for the month of May 2018 at The Park New Delhi.
  • Received the Best Employee of the Month for the month of January 2016 at Holiday Inn New Delhi Mayur Vihar Noida.
  • Received the Best Employee of the Month for the month of September 2014 at Four Points by Sheraton New Delhi.
  • Received the Best Employee of the Month for the month of December 2012 at Ramada Gurgaon Central.
  • Participated and won prizes for various school level Dance Competitions.

Emailid

Emailid
pradeepchand28@gmail.com

Personal Information

Personal Information
Date of Birth: 09/20/90

Overview

13
years of professional experience
4
Certificates

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Pradeep ChandHospitality Professional