Nisha Nath
Stuttgart
Summary
Professional with 17 years of experience in Digital Transformation, Artificial Intelligence, Intelligent Automation, Project Management, Continuous Improvement, Process Reengineering, Consulting and Training.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager
Prudential Singapore
02.2023 - Current
- Drive transformation projects using AI & Automation technologies, Provide consulting in AI solutions & lead project implementations
- Drive awareness & education on OPEX, Six Sigma methodologies, drive transformation workshops, present solutions to stakeholders for effective executions
- Leading AI & Automation Initiatives
- Successfully led projects and delivered solution pitches across LBUs to scale solutions & implement for long term business benefits
- Proven experience in driving the strategic development and implementation of AI, GenAI, Process Automation, Low code platforms and emerging technologies
- Committed to bridging the gap between technical possibilities and practical business applications to deliver tangible results
- Conducted Gen AI awareness sessions with a focus on Prompt Engineering for Operations Division and upskilling employees to use in daily work
- Mentored Students and upskilled them to deliver research projects in AI
- Conducting Awareness sessions & Trainings for Microsoft Power platforms to upskill employees as citizen developers
- Generative AI Projects & AI Projects: Lead multiple roles in driving these GenAI initiatives as delivery leader, technical lead and business point of contact for implementation
- NPS Navigator - Deriving critical business insights from customer survey feedback using LLM and create actionable categories to improve NPS (Delivery & Technical lead)
- Automate Call Note Transcript and Summarisation - enabling transcripts and using copilot to derive action items & discussion points (Technical lead)
- Chatbot - The solution focuses on creating a GenAI-integrated chatbot to facilitate user interaction with complex documents, ensuring reliable, accurate responses
- The expected outcome is a precise, efficient, and adaptable chatbot, serving as a dependable tool to answer users queries and improve customer experience.(Consultant)
- Prulens: Revolutionizing the audit process of Operational Governace team for Policy servicing and claims with AI-driven checks using cognitive services (Delivery Lead)
- Data-Driven Operations: Use of Operations data to define KPI and using BI tools to exploit operational data and establish a unified reporting framework
- (Technical lead).
Assistant Director
EY
01.2019 - 02.2023
- Facilitate transformation discovery workshops, conduct requirement analysis, and devise solutions in AI/Process Automation & Power Platform
- Identify and prioritize transformation opportunities and strategize project execution to achieve organizational KPIs and cost savings
- Conduct client presentations, demo sessions & facilitate automation workshops with business stakeholders
- Projects worked hands-on: Text Extraction, Text Classification, Text Summarization, Semantic Similarities, Image Classification etc
- Machine Learning - supervised & unsupervised models
- Built data visualization tools like POWER BI to create Bot performance dashboards for the processes running with live bots
- Continuously monitor the bot's performance & foster continuous improvement initiatives to reduce cost of poor quality of automation.
Automation Consultant
Northern Trust
01.2018 - 01.2019
- Lead end to end process study and identify opportunities for Automation/RPA/Machine Learning, process improvement opportunities, Lead the implementation of the projects with Robotic Process Automation team
- Drive projects in Six sigma /DMAIC methodology
- Deliver Six Sigma trainings in the organization to build a culture of continuous Improvement in the organization
- Perform python development for data preparation, data visualizations and building statistical models & machine learning models
- Build Power Bi dashboards for teams' utilization and monitor the dashboards to showcase the performance of the team and also identify opportunities for automation.
Continuous Improvement Specialist
EY
02.2011 - 09.2018
- Lead process improvement & automation projects to successful closure within the IT business agreed timeline
- Effectively manage projects by tracking, communicating & providing status updates to project sponsors & stakeholders
- Lead Turbo ideas program to continuously monitor the ideas logged, executed & closed to achieve yearly targets and drive culture of continuous improvement with IT teams
- Deliver Six Sigma trainings (YB & GB) to GDS India & Global IT employees.
Education
Masters in Artificial Intelligence & Machine Learning -
LiverPool John Moores University
01.2024
Masters in communication -
University of Kerala
01.2007
Skills
AI/Machine Learning
Process Automation
Data Analytics
Process Consulting
Continuous Improvement
Training
Certification
- Master Black Belt (Business Excellence)
- Certified Six Sigma Black Belt, ISI Bangalore
- Project Management Professional Certified, PMI
- Agile Practitioner certification (SAFE - Scaled Agile Framework)
- Alteryx Certified
- ITIL Foundation
- German A1 - Trained & Certification planned in August
Accomplishments
- Leading & delivery of end-to-end Transformation Programs
- Outstanding Innovator Award in Prudential Singapore in 01/01/24
- Exceptional Client Service Award (FY 20) Q4
- Trainer - Lean Six Sigma (Yellow/Green Belt/Black Belt & Change Management)
- Scaled Agile Certified
- High Performing Team (FY 21) Q4
- Data Visualization silver badge
Visa - Validity
08/24/25
Careertrack
- Senior Manager Operational Excellence, Prudential Singapore, 2023, Present
- Assistant Director, EY, 2019, 02/2023
- Automation Consultant, Northern Trust, 2018, 2019
- Continuous Improvement specialist, EY, 2011, 2018
Awards
- Individual Innovator Award - 01/01/24
- Best Client Excellence Award - 07/01/21
- Best Team Award - 05/01/21
- Two times winner of ISI Bangalore Six Sigma Contest in 2017 & 2018
Languages
German
Intermediate (B1)
Timeline
Senior Manager
Prudential Singapore
02.2023 - Current
Assistant Director
EY
01.2019 - 02.2023
Automation Consultant
Northern Trust
01.2018 - 01.2019
Continuous Improvement Specialist
EY
02.2011 - 09.2018
Masters in Artificial Intelligence & Machine Learning -
LiverPool John Moores University
Masters in communication -
University of Kerala
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