Summary
Overview
Work History
Education
Skills
Biking
Languages
Timeline
Generic

MD Hasnayen

Summary

Qualified account specialist with solid foundation in customer support. Successfully resolved numerous customer issues, contributing to high satisfaction rates. Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.

Overview

3
3
years of professional experience

Work History

Account Specialist

Amazon
05.2022 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Led cross-departmental project to address common client pain point, improving overall client satisfaction and retention.
  • Supported associates as a Resolution Specialist in identifying and solving customer problems.
  • Handled escalated contacts and resolved customer complaints with empathy and patience, restoring client confidence in company..

Technical Support Specialist

Tech Mahindra
10.2021 - 05.2022
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Resolved 80-100 technical support inquiries per day.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

BBA - Financial Management

International School of Hospitality Management
Kolkata, India
09-2021

Higher Secondary Examination - Biological Sciences

Jharkhand State Open School
Ranchi, India
06-2018

Secondary Examination - Science Education

The Central Modern School
Kolkata, India
05-2016

Skills

  • Account administration

  • Customer relationship development

  • Multi-tasking strength

  • Reliable and punctual

  • Relationship building

  • Business development

  • B2B sales and customer service

  • Client account management

  • Fraud detection

  • Building rapport

Biking

Great interest in biking and exploring new places because it helps boost mental wellness and also helps meet new people, knowing their languages, culture and tradition.

Languages

English
Hindi
Bengali

Timeline

Account Specialist

Amazon
05.2022 - Current

Technical Support Specialist

Tech Mahindra
10.2021 - 05.2022

BBA - Financial Management

International School of Hospitality Management

Higher Secondary Examination - Biological Sciences

Jharkhand State Open School

Secondary Examination - Science Education

The Central Modern School

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MD Hasnayen