Summary
Overview
Work History
Education
Skills
Awards
Hobbies and Interests
Timeline
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Sruthi Ramalingam

Sruthi Ramalingam

Chennai

Summary

With 5+ years of experience in IT Operations, I have honed my skill set in technical troubleshooting, access provisioning, team management, and process training. As a critical thinker, I consistently exceed performance standards by promptly addressing client support issues. Furthermore, my experience in team management has sharpened my leadership and motivation abilities, resulting in optimal team performance.

Overview

6
6
years of professional experience

Work History

IT Operations Associate

Uniper – Cognizant Technology Solutions
12.2023 - 07.2024
  • Coordinated with cross-functional teams to implement strategic IT initiatives, fostering collaboration and communication across departments.
  • Facilitated seamless migrations between platforms while minimizing disruptions to daily operations for both internal teams and clients alike.
  • Implemented ITIL-based service management practices to improve the efficiency and effectiveness of IT support services within the organization.
  • Maintained detailed documentation on all aspects of IT operations including policies, procedures and guidelines which streamlined troubleshooting process.
  • Ensure all the SLA and KPIs are met by performing regular audits
  • Ensure correct closure and evaluation of incidents
  • Drive MSR & Steerco calls with Stakeholders
  • Participate in Management activities like updating on call allowances, Cost to serve data, shift roster, etc
  • Responsible for smooth Onboarding & Offboarding of resources

IAM Associate

Acco Brands – Cognizant Technology Solutions
04.2020 - 11.2023
  • Developed and executed a plan to streamline application access requests, resulting in a 30% reduction in request processing time and improving overall efficiency
  • Created user accounts, edited user account information and added/removed access to the network utilizing Active Directory tool
  • Managed user accounts in AS400, Leap file, M3, and Medius Flow applications to ensure secure access and data integrity for over 500 users
  • Achieved a 95% accuracy rate in identifying non-compliant actions during SOX compliance audits, reducing the company's exposure to penalties and legal disputes
  • Monitored ticket metrics and assigned tasks to team members based on workload, leading to a 20% increase in ticket resolution efficiency
  • Collaborated with cross-functional teams to develop and execute a comprehensive training program on error correction techniques, leading to a 30% decrease in recurring high severity issues
  • Provided Training and mentoring to team members.

Sr.Systems Engineer

Kohl’s E-Commerce - Cognizant Technology Solutions
12.2018 - 03.2020
  • Worked on ITIL concepts like Incident Management, Change Management & Problem Management
  • Performed critical tasks such as Akamai Traffic shifting, offering push and deletion in Customer's wallets, reaching out to businesses for critical changes, and managing batch jobs according to the deployment playbook
  • Addressed different issues, concerning applications & providing data reports to the client periodically using Power BI
  • Escalating the high-priority issues to the respective team for immediate action & thereby avoiding any serious outages
  • Promoted as Shift Lead.

Education

Bachelor of Technology (ECE) - Electrical, Electronics And Communications Engineering

Alpha College of Engineering And Technology
05.2018

Skills

  • ITSM & ITIL
  • Operations Management
  • Service Now
  • Agile methodologies
  • MS Office Suite
  • Continuous Improvement

Awards

Achieved best-in-class award by Cognizant Technology Solutions for Flexibility and efficiency

Hobbies and Interests

  • Music
  • Movies
  • Books
  • Badminton

Timeline

IT Operations Associate

Uniper – Cognizant Technology Solutions
12.2023 - 07.2024

IAM Associate

Acco Brands – Cognizant Technology Solutions
04.2020 - 11.2023

Sr.Systems Engineer

Kohl’s E-Commerce - Cognizant Technology Solutions
12.2018 - 03.2020

Bachelor of Technology (ECE) - Electrical, Electronics And Communications Engineering

Alpha College of Engineering And Technology

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Sruthi Ramalingam