Mohan Rahul Bose
Dindigul
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Project Coordinator Optus
Capgemini
Chennai
06.2019 - Current
- Prepared status reports to communicate progress to stakeholders and management teams.
- Checked supplier invoices against orders before signing off payments.
- Reviewed invoices from suppliers for accuracy before submitting payment requests.
- Analyzing PO details and updating in SAP NDPD then Triggering SIT /CIT as per Clearance of PO
- Maintain separate National Tracker on Sites PO details and updating to Client
- Create Change request for NPO Team, Feature activation team and Deploy team in Optus NSM Tool
- Customer PO alignment in NDPD Tool
- Ensured accuracy in all invoice entries prior to releasing them to customers
- Create sOET in NDPD tool for sales order creation
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
Project Engineer
Quasar Innovation ltd
Coimbatore
01.2016 - 05.2019
- Co-ordination with frontline team to do the daily activities
- Monitored work performance against established milestones ensuring adherence to approved schedules.
- Resolved conflicts between vendors, contractors, internal staff or other stakeholders related to project objectives.
- Managed the installation and configuration of telecommunications equipment and hardware.
- Integrations and commissioning for 3G,2G,LTE services
- Perform TRX expansion and BTS re-configuration, program HW database for BTS local configuration, and provide immediate action for blocked for TRX radio, E1activation.
- E1 dropping at new site and E1 bypassing,E1 dividing.
- Carrying out configuration changes in the GSM/RAN network. Co-ordination with cluster teams to receive change requests (CRF) and execute.
- Carrying out Pre-Project Survey and Post-Project Documentation work.
BSS FLM Engineer
Quasar Innovation ltd
Bengaluru
07.2014 - 12.2015
- Provided technical support to end-users regarding various aspects of BSS FLM operations.
- Resolved escalated customer service inquiries in a timely manner.
- Identified and resolved network performance issues by analyzing system logs, conducting troubleshooting tests, and making appropriate changes.
- Implemented automation techniques to improve workflow efficiency across multiple departments.
- Monitored the health of various BSS systems to ensure optimal performance and availability.
- Performed routine maintenance activities such as software upgrades, patching, and hardware replacements.
- Investigated problems reported by users or customers and provided quick resolutions when needed.
- Communicated with end-user to address device problems and implement technical or procedural solutions.
Operation and Maintenance Engineer
Accord Industries ltd
Bengaluru
05.2013 - 06.2014
- TRX Expansion in 2G(900 & 1800).
- Operation & Maintenance of Base Station and the Microwave Networks
- E1 dropping at new site and E1 bypassing,E1 dividing.
- Defining and testing of all alarm related to BSS
- Monitoring and maintenance of M/W transmission network Carry out activities according to system support and maintenance processes.
- Hardware and Software up-gradation
- Commissioning, installation & Integration of DFCA
- Implementation and maintenance of microwave solution for inter BTS sites connectivity
Field Operations Engineer
Avion Sytems
Bengaluru
09.2012 - 05.2013
- Operation and maintenance of SDH and PDH transmission activities.
- Good experience of Nokia transmission equipments.
- Preventive and corrective maintenance work of transmission network to ensure smooth operation.
- Monitor and acknowledge the alarms of existing transmission network (SDH and PDH).
- Coordinating with Noc team for transmission issues.
- Troubleshooting of Telecom Equipments.
Field Support Engineer
I9 Infocom pvt ltd
Chennai
03.2010 - 08.2012
- Carried out the Surveys & implantation.
- Carrying out Pre-Project Survey and Post-Project Documentation work.
- Troubleshot complex network problems using various diagnostic tools.
- Ensured compliance with company policies regarding safety regulations.
- Created detailed documentation of system configurations and processes for future reference.
- Diagnosed and resolved hardware and software malfunctions.
- Provided technical support for clients in the field.
- Performed system upgrades to ensure optimal performance of equipment.
- Installed operating systems, drivers, patches and other applications.
- Identified engineering problems and recorded solutions for reference purposes.
- Created and implemented maintenance program to maintain operational efficiencies and reduced downtime.
- Checked team member performance and quality of work against established standards.
Education
Computer Science Engineering
PSNA College of Engineering & Technology
Dindigul, TN01-2009
Diploma in Computer Science
Valliammai Polytechnic College
Chennai, TN01-2004
Higher Secondary School
JK Matric Higher Secondary School
Dindigul, TN01-2002
Senior Secondary
JK Matric Higher Secondary School
Dindigul, TN01-2000
Skills
- Project Coordination
- Project Management
- Vendor Management
- Customer Management
- Status Reporting
- Spreadsheet tracking
Accomplishments
- Trained from Huawei Telecommunications india co. pvt. Ltd, Chennai
- Trained for Nokia Siemens Networks 3G RNC(Radio Network Controller) at Bangalore
- Trained for Nokia Siemens Networks 3G WBTS (node B) at Bangalore
Timeline
Project Coordinator Optus
Capgemini
06.2019 - Current
Project Engineer
Quasar Innovation ltd
01.2016 - 05.2019
BSS FLM Engineer
Quasar Innovation ltd
07.2014 - 12.2015
Operation and Maintenance Engineer
Accord Industries ltd
05.2013 - 06.2014
Field Operations Engineer
Avion Sytems
09.2012 - 05.2013
Field Support Engineer
I9 Infocom pvt ltd
03.2010 - 08.2012
Computer Science Engineering
PSNA College of Engineering & Technology
Diploma in Computer Science
Valliammai Polytechnic College
Higher Secondary School
JK Matric Higher Secondary School
Senior Secondary
JK Matric Higher Secondary School
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