Sulagna Chakraborty
Kolkata
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service and Ops Head
JustMyRoots
Kolkata
10.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Operations Executive
Zomato
Siliguri
08.2018 - 09.2019
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Coordinated with cross-functional teams to ensure smooth operations.
Guest Service Representative
Pizza hut
Kolkata
11.2009 - 12.2010
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Resolved guest complaints in a professional manner.
BPO Executive
Tathya.Com
Kolkata
12.2007 - 09.2008
- Developed and implemented strategies to increase executive efficiency.
- Conducted research on industry trends, competitive landscapes, and customer needs.
- Organized and facilitated regular meetings with senior management teams.
- Analyzed financial data to identify areas of cost savings and revenue growth.
Education
Bachelor of Arts - English
Maharaja Sirish Chandra College
Kolkata12-2006
High School Diploma -
MRSM High School
West Bengal 12-2004
Secondary Education - Arts
Matiary Girls Academy High
West Bengal 12-2002
Skills
- Calm Under Pressure
- Data Entry
- Verbal Communication
- Planning
- Leadership
- Flexible and Adaptable
- MS Office
- Task Prioritization
- Computer Skills
Languages
Bengali
First Language
English
Upper Intermediate
B2
Hindi
Advanced
C1
Timeline
Customer Service and Ops Head
JustMyRoots
10.2019 - Current
Operations Executive
Zomato
08.2018 - 09.2019
Guest Service Representative
Pizza hut
11.2009 - 12.2010
BPO Executive
Tathya.Com
12.2007 - 09.2008
Bachelor of Arts - English
Maharaja Sirish Chandra College
High School Diploma -
MRSM High School
Secondary Education - Arts
Matiary Girls Academy High