Summary
Overview
Work History
Education
Skills
Personal Dossier
Personal Dossier
Timeline
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Bhuwan Pandey

Bhuwan Pandey

New Delhi

Summary

Ability to quickly learn new concepts and technologies. Highly motivated, positive and goal-oriented, with analytical approach. An effective team player with a systematic approach and quick adaptability. Good inter personal skills, committed, result oriented, hardworking with a quest and zeal to learn new technologies

Overview

9
9
years of professional experience

Work History

AM(Assistant Manager)

WNS
08.2024 - Current
  • Company Overview: 84.51 is a retail data science, insights and media company. They basically help The Kroger Co., consumer packed good companies, agencies, publishers and affiliated partners create more personalized and valuable experiences for shoppers across the path to purchase.
  • Responsibilities and Key Achievements:
  • Team Management: Supervise and guide service desk agents to ensure efficient issue resolution and excellent service.
  • Incident Management: Oversee incident management processes, ensuring timely and effective resolution of technical issues.
  • Process Improvement: Identify areas for improvement and implement changes to enhance service desk efficiency, quality and customer satisfaction.
  • Reporting and Analysis: Generate reports and analyze metrics to identify trends, opportunities for improvement and measure service desk performance.
  • Knowledge Management: Develop and maintain knowledge bases documentation, and training materials to support service desk agents and improve knowledge sharing.
  • Project: 84.51
  • Client: 84.51

Senior Consultant

Saksoft
04.2023 - 05.2024
  • Company Overview: Colt provides world-class global network and voice services: optical, Ethernet, cloud, cybersecurity, capital markets, business internet & VPN and voice.
  • Responsibilities and Key Achievements:
  • Providing assistance to end-users (employees, clients etc.) regarding IT-related issues, inquiries and request. This may involve troubleshooting hardware, software, network or other IT-related problems.
  • Logging, tracking, prioritizing and resolving incidents reported by users. This involves ensuring that incidents are resolved within agreed-upon service level agreements (SLAs)
  • Handling and fulfilling service requests from users, such as password resets, software installation, access request and equipment provisioning.
  • Diagnosing and resolving technical issues by following established procedures and protocols. This may involve providing remote assistance, troubleshooting over the phone or escalating complex issues to higher level support teams.
  • Keeping users informed about the status of their incidents or requests, including updates on progress and resolution timelines. Communication may be via phone, email, or ticketing system.
  • Driving the bridge call and outage
  • SLA Management
  • KPI Management
  • Project: Colt IT
  • Client: Colt Technology

System Analyst

Avantha Technologies
02.2022 - 04.2023
  • Company Overview: Avanos is a USA medical technology company that provides world wide healthcare solutions focused on pain management and medical devices.
  • Responsibilities and Key Achievements:
  • User account management (Account unlocked, Password reset, OU)
  • Windows troubleshooting.
  • Active directory (Creating global group, Domain local group, Universal group, change domain etc.)
  • Issues related to outlook, BitLocker and issues related to VPN.
  • Providing the admin rights to the user via laps tool
  • SLA Management
  • KPI Management
  • Window troubleshooting and internal application troubleshooting
  • WIFI Issue
  • Citrix
  • Project: AVANOS Medical IT
  • Client: TCS

Senior IT Analyst

Picar Technology
07.2016 - 02.2022
  • Responsibilities and Key Achievements:
  • User account management (Account unlocked, Password reset, OU)
  • Windows troubleshooting.
  • Active directory.
  • Issues related to outlook, BitLocker and issues related to VPN.
  • Handling network and Application related issues.
  • Using Service now as a ticketing tool.
  • WIFI Issue
  • Citrix

Education

B.Tech -

Guru Jambheshwar University of Science & Technology
01.2015

Skills

  • Front End Tools: Office365, Outlook, IBM Security identity manager, OCTA, Antivirus, VPN, SCCM, 1IM, DELL Tracker, Exchange Console, Siebel, BMC Remedy, VMware, Citrix
  • Operating System: Windows and Mac
  • Team collaboration
  • Ticketing tools: Service Now, Experience on working with Active Directory Experience of Microsoft Exchange2010 Azure AD, Salesforce, JIRA, Confluence, D365
  • Team leadership
  • Time management
  • Excellent communication
  • Collaborative teamwork

Personal Dossier

Linguistic Abilities: English and Hindi

Personal Dossier

  • Date of Birth : 1993-08-21
  • Father’s Name: Mr. Durga Dutt

Timeline

AM(Assistant Manager)

WNS
08.2024 - Current

Senior Consultant

Saksoft
04.2023 - 05.2024

System Analyst

Avantha Technologies
02.2022 - 04.2023

Senior IT Analyst

Picar Technology
07.2016 - 02.2022

B.Tech -

Guru Jambheshwar University of Science & Technology

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Bhuwan Pandey