Monisha Nadarajan

• Handling BMA (Baggage Makeup Area) & BBA (Baggage Breakup Area)
• Screening of Hold Baggage
• Performing SLPC (SECONDARY LADDER POINT CHECK) check near the aircraft ladder
• Verify Invoices and cargo documents at Cargo
• Verify the Boarding pass near the flight

• Ensure effective threat assessment and response capability
• Screening of passengers and their baggage for prohibited items using X-ray units or physical searches
• Aircraft checks: Performing pre-flight checks of the aircraft
• Access control: Exercising access control to the aircraft in accordance with security norms
• Monitoring continuously the Quality System and the level of conformance (to ensure the documents are perfectly maintained)
• Conducting an anti-sabotage check for flight

· Successfully managed technical projects for Airport Authority of India including identification of project scope, requirements, deliverable, and coordination of project design and implementation activities

· Handling all computers and laptops hardware and software issues

· Creating user account and disabling user account in active directory.

· Creating email ID Exchange management in console.

· Giving access to shared mail box

· MS office installation, Outlook configuration, Trouble shooting and backup mails

· Good working experience in desktop support and remote infrastructure management

· Troubleshooting and configuring VPN issue.

· Identify and diagnose issues and problems and distribution to the respective team

· Categorize and record reported queries and provide solutions

· Support problem identification

· Advise users on the appropriate course of action

· Monitor issues from start to resolution

· Escalate, if needed, unresolved problems to a higher level of support

· Provide essential online security advice and support

· Generating schedule and Adhoc report regular basis

· Monitoring all devices health and alarm through EMS Dashboard

· Preparing SLA report and tracking the SLA parameter compliance.

· Troubleshooting and resolving problems within SLA, ensuring Qualitative.

• Completed data entry tasks with accuracy and efficiency.
• Maintained files, records, and chronologies of entry activities.
• Scanned documents and saved in database to keep records of essential organizational information.
• Verified data files prior to entry to maintain high data accuracy.