Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sridhar Bikkina

Hyderabad

Summary

An aspiring application performance monitoring specialist worked as a lead engineer at HCL Technologies for client State Street as a Dynatrace senior analyst with 3 years of experience using Dynatrace SaaS. I have 7.5+ years of experience in IT working for 2 of the world's leading IT consultancy firms. I started my career in design and implementation, becoming an expert in the areas of HP OM and HP BSM, and later moved onto Dynatrace, which is my focus and passion. I'm a fast learner, keen to upskill and share my knowledge, as I enjoy working in a team, collaborating, delivering, and being focused on data-driven outcomes for the client while also working well independently to deliver work, especially where attention to detail is required. I've been interacting with my clients for many years. Now with consistent feedback for my ownership and drive of project work and driving value.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Analyst -Dynatrace Administrator

StateStreet (HCL-Lead Engineer)
12.2021 - 04.2024
  • Dynatrace Admin in a large-scale production environment(9k+ Hosts)
  • Generating problems Reports as per application team requirements
  • Installation of Oneagents on Windows, Linux Servers (Manual UI,Manual CMD)
  • Analyzation of Problems and issues at Host, Process, Service, Application or synthetic entity level.
  • Deep dives of Metrics, Requests & Traces, User sessions or application performance and trends
  • Creating reports for metrics as requested by Application or hosting Teams (CPU, Memory, Disk Space or Apdex).
  • Modify Threshold Settings and creation of custom alerts (Custom Metrics& Built-in Metrics) with Email, ServiceNow or Web hook
  • Maintenance of custom metadata on all monitored hosts.
  • Creation, Updating and maintaining of Host Properties, tags (auto and manual) and management zones.
  • Create and integrate alerts according to application team requirements.
  • Integration of AWS through cloud formation.
  • Installed Active Gates for extensions and synthetic monitoring.
  • Creating and updating Dashboards (Custom Tiles via Data Explorer, App, Synthetic, Service, Host and Problem views along with infrastructure views)
  • Configuring Real user monitoring (RUM) and synthetic monitoring for applications.
  • Configuration of Maintenance Windows for Patching, Changes, Releases.

IT Consultant

Juniper Networks (Adecco India)
08.2016 - 11.2021
  • Installed and configured HP BSM, BPM, System Health, SiteScope .
  • Configured alerts and thresholds for performance monitoring.
  • Managed user accounts and custom dashboards views.
  • Configured OS level monitoring of servers in Open View Operations Manager.
  • Configured agentless monitoring of servers, URL, ping monitors using SiteScope.
  • Created dashboards and reports for application team.
  • Can work and install agents on various OS platforms.
  • Handling HPOM system administrator responsibilities.
  • Configuration and alerts customization for required parameters on Windows, Linux and DBservers.
  • Admin activities like policy creation,deployment and maintaining the server status.
  • Good knowledge on ticketing tool like JIRA and ServiceNow.
  • Excellent team player with strategic planning, interpersonal skills, self-motivated, enthusiastic and self-learner.
  • Good communication skills.
  • Knowledge on creating modifying yaml files.
  • Decent amount of knowledge on python scripting
  • Extensive experience in working at client side.

  • Job Responsibilities :
  • Understanding the application team requirements and able to feasible solutions with monitoring tools.
  • Responsible for preparing the Requirements, Design and Operations Procedure documents
  • Having regular sync-up with the development and application team to find out RCA for the bug fix and verification.
  • Integration of HP Operations Manager with HP Business Service Manager
  • Configuration of email alerts triggered on CI's to respective teams.
  • Involved in handling team deliverables.
  • Checking Business Processes through Business Service Management (BSM).
  • Create Custom reports in Business Service Management (BSM).
  • Looking into alerts on BSM and resolving them with the help of support teams (App teams).
  • Giving Trainings for interns and new joiners.

Education

Bachelor of Science - Computer Science And Engineering

BVC Engineering College
Odalarevu, Andhra Pradesh
04-2015

Skills

  • Dynatrace SaaS
  • Windows 2016
  • Linux (RHEL)
  • AWS
  • AZURE
  • HP BSM
  • HP SiteScope
  • MS Excel
  • MS Word
  • Windows 2016
  • MS Teams
  • Fiddler/ Chrome Dev Tool
  • MS Excel
  • MS Word

Certification

Microsoft certified professional : certification Number : F729-3319

Languages

English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)

Timeline

Senior Analyst -Dynatrace Administrator

StateStreet (HCL-Lead Engineer)
12.2021 - 04.2024

IT Consultant

Juniper Networks (Adecco India)
08.2016 - 11.2021

Bachelor of Science - Computer Science And Engineering

BVC Engineering College

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Sridhar Bikkina